Dunkin' Donuts in Waukegan

“I had a great experience at Dunkin’ thanks to Eduardo and Elizabeth! They were both extremely friendly, professional, and welcoming from the moment I approached the window. They provided excellent customer service, made sure my order was correct, and went above and beyond to make my visit enjoyable.

It’s always refreshing to come across employees who genuinely care about their customers and take pride in what they do. Eduardo and Elizabeth are a great example of what excellent customer service should look like. Their positive attitudes and kindness definitely stood out and made my experience even better.

Thank you, Eduardo and Elizabeth, for the outstanding service! You both deserve recognition for the great work you do. I’ll definitely be coming back!“

“A Reliable Morning Pick-Me-Up
Dunkin' Donuts has been a consistent go-to for my morning coffee runs. Their classic iced coffee is always refreshing and flavorful, and the donuts are a delicious treat. While I've occasionally encountered long lines, the service is generally quick and efficient. The staff is friendly and helpful, always willing to accommodate special requests. While I've had a few minor hiccups, such as cold coffee or incorrect orders, these instances have been rare. Overall, I'm satisfied with Dunkin' and would recommend it to anyone looking for a reliable and convenient spot for coffee and donuts ? ?“

“Hands down the best Dunkin location! The employees are always friendly and take pride in their work. The drinks are always right on the mark on taste and presentation. Similarly, I know I can count on their sandwiches to to be hot and fresh when I need a quick bite. As a regular customer, I appreciate this attention to detail. With such great service there’s no wonder the lobby has a lively atmosphere. There’s never a lack of clean spots to sit at and enjoy your refreshments. Although this location is out of my way, I’m willing to make the drive every time. I can’t recommend it enough!“

“I visited this location for the first time and used the drive-thru. Although there was a long line as expected, it moved quickly. I ordered three breakfast sandwiches and waited at the window for less than two minutes. The staff was friendly and helpful, the service was fast, and my order was exactly as expected.“

“I wish I could give 5, but one thing made my stomach turn. A donut and a medium signature latte with almond milk is the same price as getting a drink at Starbucks. I should be able to differentiate the taste between regular milk and almond milk, but you can't. The thing that made my stomach turn was the 3 gallons of milk in a milk carton unrefrigerated. This was a few days ago, but still puts a bad taste in my mouth knowing that“

“I had ordered some Dunkin before my shift and when I checked my bag ? before leaving I noticed a mistake was done. My order was inaccurate. I let employer that I had received the wrong item. I was still charged difference. I was in rush but felt disappointed for being charged for a mistake.I get a email/call from manager after I told them that I had an error happen to my order. The manager had told me that they'll fix and help me out with a coupon as a courtesy for their mistake.I appreciate that the staff went above and beyond after the incident to fix the issue. The croissant with egg ? and sausage was amazing to enjoy. Way better than Starbucks for sure!Employees need to double check order or say out loud what is inside because if a customer leaves and notices they got the wrong item. It is dreadful to drive ? back.

Vegetarian options: Not sure

Kid-friendliness: Options for the kids

Parking: Small area since there is other stores within the Plaza here too

Wheelchair accessibility: One way in and our so wheelchair ♿️ may or may not fit

Dietary restrictions: Options to choose from menu.“