McDonald's in Indianapolis

“Food is great, the soda is great, even though the left side of the machine will give you flat soda but luckily enough there's also Diet Coke on the right side so no issue there. My issue is if you are going through the drive-thru, the employees, under guidance of management, abuse the system where they have you pull forward to wait for your food so they can get someone behind you who hasn't ordered that is ready sooner, out to them and bring yours when it is ready. I was behind one person, no one behind us, they sent that person around to the front and then they immediately sent me around to the front. This is because they are screwing around with their numbers. You know, how fast it takes to get someone through the system and get the food completed and all that, it will clear out a screen before they even start making the food which isn't what they are supposed to do, and they get you around so they can act like you've already been completed, and it's all because of the stupid system that was put in place many years ago and when you put these systems in place to track things, and then you incentivize people, you're not going to get the right information. So in reality, they are committing fraud against the people who give out bonuses for having good numbers. They're committing fraud if they win awards for being the fastest service against other restaurants who don't pull those shenanigans. I mean, they all do, but I'm just saying, that's what they are doing. My problem is that I have honor and integrity and it feels shameful to purchase stuff from places that are committing fraud right in front of your face. Luckily enough I'm about to move from the East side to the north side, and I won't have to deal with these dishonorable employees anymore“

“SWIG REVIEW NOT MCDONALD'S
I’m not a huge soda drinker, so I never really cared that Swig was here—until my family pulled into the drive-thru and asked me what I wanted. I checked the app and decided on Island Time. Whoa! This drink instantly transported me to a beach vacation! The mango purée, coconut cream, and freshly squeezed orange blended perfectly, and the amazing pebble ice at the end was the cherry on top. AMAZING! This was pure heaven, and I immediately told all my friends about it. I had no idea how good this could be—I’m a changed woman! If you’re in the area, do yourself a favor and grab this drink. Your whole day will feel like sunshine and palm trees! 🍊🌞🌴🍹“

“It was okay. I've been having struggles with the application so I went inside the store in order to get my free fries coupon. Let's talk about 10 minutes to get my food. I'm guessing they were working on drive thru orders before mine. The space is pretty clean and modern. I do have outlets around especially by the bathrooms. They do not keep iced tea in the dining room area so you have to get that special. More McDonald's are doing that though. I'm guessing it's because they have to dump it if they leave it out. It was way better than cracker barrel

Kid-friendliness: No play area.“

“While this isn't the best McDonald's it is in now way a bad McDonald's. They are fast and the food is fresh and hot. The fries need more salt in my opinion but that's an easy fix. I don't think I've spent more than 2 minutes in line before getting everything. And while on occasion they forget a straw they are quick to correct it and apologize. I highly recommend if you need a bite to eat. Additionally the drive through is easy to navigate and has plenty of room to turn.“

“Phenomenal absolutely phenomenal. I have never had a frappe that tasted so delicious! It’s absolutely fantastic how good the sandwiches were and the speed was incredible! 10 starts!!!! … This was at 5:00 am and some Hispanic / white younger lady was the one who was working so I’m sure she’s slightly responsible for the amazing service!“

“They always have my order ready and its always been correct. They rarelt run out of spmething you e ordered on the mobile app unlole a lot of other mcds do ans thrn tell you at the window after youve already paid. And this mcds is fast compared to some. My fav mcds in indy! I dont know anyone qho works there and im not a paod reviewer, just my experiences with them have always been amazing! 71st st indy“

“GREAT LOCATION, GREAT WORKERS AND MGR! Ive always gotten the right food and fresh at this location. Busy location. Good spot for both travelers and locals alike to sit for a few, work on computer or phone while eating your Mcds food!

Wheelchair accessibility: 4 handicapped parking spaces“

“I loved this McDonald's, they had free refills, the bathroom was clean and most important of all, FREE DRINKS

Parking: the parking is in front of the location

Kid-friendliness: It has high chairs and it is very welcoming“

“I visit this McDonald’s location frequently, and I can confidently say it outshines others in terms of consistency. I usually stop by in the mornings for a breakfast sandwich, and the experience is always smooth. The staff are friendly, the line moves quickly, and my order is always accurate. The food is served hot and fresh, which I truly appreciate. Additionally, the restaurant is consistently clean and the service thorough. I’ve never had any issues here and genuinely value the reliability of this location.“

“The weekday lunch shift at this location makes this McDonald's the best one I've ever been to. The drive-thru staff is always super pleasant and they have never messed up an order. My food is consistently fresh when I order here. Other McD's locations need to take notes from this one!“

“I ordered a hot caramel latte early in the morning.it was delicious but there was only one other car behind us and they asked us to pull forward to wait.I didn't appreciate the wait considering how no one was in front of me and I ordered one drink.“

“The staff always greets me with a smile and makes me feel welcome every time I visit. Not only is the service warm and inviting, but the food is consistently fresh and served in a timely manner. Whether I'm grabbing a quick breakfast or enjoying a meal with friends, I can always count on my local McDonald's for a pleasant and efficient dining experience.“

“The woman that works here in the window her name is bre She is the only reason I come to the store. I go out of my way to come to the store because she’s always so kind and bubbly every time her customer service is unmatched❤️
-danyelle“

“I have a McDonald’s across my neighborhood in greenwood and it’s just nasty and there are fights in the kitchen and dining room all the time. That being said, I will ALWAYS come to the one here in castleton because they are the sweetest group of people I have ever dealt with. I rather wait 30 minutes for my food to be treated kindly and I will always pick them over most other McDonald’s in the area“

“As soon as I walked in, I was greeted by a nice worker. That made me happy, I ordered the Big Mac, a medium fry, and a coke. Food was great, workers were even better, but the place was pretty dirty. Their tables were pretty sticky and nasty feeling, there were spilled drinks, and lots of crumbs everywhere. Overall pretty good!“

“Omg 5 stars!! The lady who took my order and the lady who handed me my order were really nice and welcoming. My hotcakes were so delicious and hot. There was an employee outside picking the trash up and he was also nice and kind. My extra syrup and napkins were in the bag and also napkins. I was there early this morning, about 530 am. YOU GUYS EXCEEDED EXPECTATIONS!! Thank you!!“

“I grab an iced coffee at least 4 times a week here, and it tastes different every time, but overall, good! They'll sometimes lock the doors before they're supposed to, though, so expect to have to go through drive-thru for later orders.“

“I love this location! The workers seem to be a great team and work well together. Every time I go, they are sweet and get the orders ready correctly and quickly. I order on the kiosk and it's simple and easy. My food is hot and tasty! There's a reason this location is always so busy. They know what they are doing and it shows!“

“I’ll be honest all I did was get the Crocs because I am collecting them all! Between all of my family members as well as myself we all are obsessed with Crocs so I’m trying to get 10 sets of all of them. I keep being told by McDonald’s that there are only 8 Crocs available, but there are 10 I have seen so many many people posting them! I’m also friends with people in the Philippines. I’m getting all of those Crocs times five sets and China they have 14. I’m getting all of theirs as well. Five sets of them for all of my family members thank God for my connections. I’ve been collecting McDonald’s toys the TY beanie babies since they started with them actually I’ve been collecting them way before McDonald’s started them same thing and 1970s is when they started releasing the glass collectible cups. My aunt bought every set for me so collecting things from McDonald’s is absolutely amazing because some of them will be worth money. These will be worth a lot of money as well as many other releases they do in the future!“

“I can’t say enough good things about this crew! They are ALWAYS on point and treat me with the most respect when I come in. Sometimes customers don’t treat them right and it really bothers me because I know how hard they are always working. Remember - everyone needs to eat so you all are doing a great service to the community!“

“The fries are a little too hot. Won't remove a star for something so small. But they are the only place I can get proper fries. The shorthair guy in blue at the second window is always super friendly and a good reason why we prefer this one.“

“I actually ordered from the McDonald’s mobile app, I’ve accumulated many points from all my travels & stops to get beverages & take potty breaks because there’s always a McDonald’s nearby in my opinion. Bathrooms are clean & tidy & store was clean when picking up my food order. I used a discount I had on the app & ordered a double fish filet sandwich & an iced tea, my order was ready in no time at all & they were very nice at the counter when picking it up—this is at the location of: 6840 W Washington St., in Indianapolis, IN.“

“I brought a group of 18 middle school kids there for breakfast and the staff was outstanding! The manager (shift leader?) went out of his way to make sure we had what we needed. He treated the kids with respect, was kind and courteous. I was really impressed.“

“This location is a picture of efficiency, open 24 hours except for a couple hours early Monday & Tuesday mornings (2am -4am). I've been frequenting this location for almost 20 years, and it only gets better.

Parking: Location shared with a BP gas station/mini-mart.“

“I've been to hundreds of McDonald's in my lifeThis is absolutely the fastest and the kindness that I've ever gone to but the moca machine is always brokeFor the love of God management and corporate buy this place a brand new mocha machine and quit putting Band-Aids on it“

“I've touched grass on all four corners of the US and as far as McDonald's goes, this is about as close to high-quality you're gonna get. I've visited this location once-a-monthish for the last 4 years and the staff is always excellent; they make the best food anyone could with what they've got. I don't know why they do it so well, but they do. 5 stars 💯“

“When walking in they’re cleaning tables remind me back in the day when employees to pride in their job where everything used to be cleaned constantly. This place is really clean. They’ve done a real good job to maintain it and wipe all tables down. The service is great. The food is really good. Probably the better McDonald’s I’ve been at in a long time.“

“Now the other morning I came home I was drunk and I just knew McDonald's food was not going to be good but to my surprise my Big Mac was nice and fresh and my bread was not falling apart and I was overly satisfied with service and this was at 3:00 in the morning good service“

“As of May 2022, you have to use the kiosk to place your order. Then your # gets announced for pick up.I ordered and less then 10mins my food was ready. This may be trending for some businesses now as well due to the struggle of hiring and trying to keep employees.“

“Decided to NOT cook and got this instead. Tried the Chicken Big Mac. Wasn't as different as I thought, they used fried chicken instead of hamburger. A little on the messy side as the chicken didn't stay nearly in the bun so the special.sauce got every where.

Quick drive through service, friendly window persons, and the food was hot, surprisingly, even after a 10 minute drive home, so it was at least freshly prepared.“

“The store was clean and orderly. You have to order at a kiosk, and it is a bit slow to get food, but they had ice cream, and it hit the spot. One worker went out of his way to help me carry a drink to the table when my hands were full. The hot fudge sundae didnt have a swirl on top, but otherwise it tasted great. The fudge may have melted it. Overall, a decent McDonald's.“

“I visited this location around 0630 after work on 12/27/2024 and was beyond pleased with the service and the food. The young woman taking my order greeted me with the most pleasant greeting and tone. Her professionalism and warm welcome was a breathe of fresh air in an industry that is known for bad attitudes and poor service. Not here. After ordering, I was greeted again at the first window, but this time she had a smile on her face when she greeted my nephew and I. Manager Tatiana has an OUTSTANDING employee! I am not a fast food kind of woman, but I would stop by just for a glass of water for service like that. The swrvice at the second window did not disappoint. From beginning to end...Great service and my nephew said the food was really good. Keep up the great work!“

“Busy place its next to a busy highway and truck stop. Taking that into consideration I had to wait a little longer than normal. I would say as far as McDonald's it normal food taste and quality. Will stop in again on my next road trip.“

“Never get orders right and employees rude and the daytime manager is the rudest!! If I ask for NO cheese and you put cheese on it why have an attitude with me when I had to come back 20 minutes later, get out of my car and come inside! Horrible location!“

“Went to the one on 73rd/Keystone..it's McDonald's and fast food...the BEST part of my experience was the woman(yes,woman!!) in the drive-thru who took our order was very nice!! She was on it!! Now,when we got our food,the kid looked like and sounded like he hated his life!! Which is the "norm" for fast food service in the drive-thru no matter where!!“

“Runs like a well oiled machine. Orders are always correct, workers are quick and polite and im in and out of drive thru in just a few minutes. Hot, fresh food, sauces *not* forgotten for the nuggets and the fountain coke always slaps. 5 stars.“

“This is one of my favorite McDonalds spots. Why? Because there's hardly any issues with food and service. The service is good and fast. The management runs this place better than the other McDonalds at 38th and 82nd. They also have two screens that kids can play with. Highly recommended!“

“Seems to be doing better as far as customer service goes! I refused to go here because of the piss poor service and lack luster food! Today was a whole new experience at this location looks like they weeded out the teenagers who could care less about the customer and were there to congregate with eachother! ?“

“The food is the best McDonald's breakfast food Ive ever had. I wish I knew the managers name because she's Awesome. Im usually there at about 9 am. They get you in and out, they fix whatever request or problem and that manager loves her job and its obvious. Only reason its not 5 stars is because Ive seen two employees scratch their head, run their hand up their nose and wipe their hands on their clothes. They need some sa citizen back there and need to squirm it every time they have to do something like that but again thee best sandwiches and pancakes. Og and once I locked my keys in my car and they let me use their phone for as long as I needed. There's just a great vibe there.“

“My experience was only less than a 5 star because while I wanted to use the app to order my meals, I wanted to use a McDonald's giftcard to make my payment. The app does not appear to allow giftcard payments and the employees did not know how to pay on the app with a giftcard. How frustrating to input an entire order, get to the payment, and find myself unable to complete the process with a giftcard! 😔“

“Listen! It is so hard to be impressed by McDonald's, but I came to this one off of whim at 12:40 on Thursday evening and all three windows I pulled up to, including the drive-thru order box had amazing customer service! The gentleman that took care of me tonight were kind, prompt and had my order right!“

“I was walking in the cold and it was so windy. Temps were -12 with the windchill factor. My ride that was supposed to pick me up was lost. I saw the McDonald's and went inside. I went to the counter and asked if I could sit inside out of the cold and wind. A very very nice young man asked his manager if it was ok and she said yes. Both of them were very kind to me while I waited.“

“I'm not a big fan of McDonald's but when you're on the road they're quick and easy. I had the sausage biscuits and my hubs had the steak bagel. Both were fresh and hot. We also got hashbrowns which were fine but are they smaller these days? The coffee is weak and Meh.“

“They are very very good ar making sure your food is hot and fresh. I love this McDonald's

Parking: It's not a very big parking lot , but it's enough size.

Kid-friendliness: Yes very they have a play place in there“

“I went to McDonald’s for a quick bite and left feeling like a five-star Michelin chef had lovingly microwaved my dinner. The ice cream machine wasn’t broken, so I bought a lottery ticket immediately. Fries were hotter than my love life, and the McChicken spiritually healed me. 10/10 would dine under the golden arches of chaos again.“

“Outstanding customer service!! Rico works the drive thru, and I see him most of the time when I pull up. He's always pleasant, professional, and attentive. I appreciate that he remembers me and knows I like unsweetened tea, LoL. I'm one who notices great customer service bc of MY business. Kudos to Rico!!“

“This McDonald's is so wonderful and I appreciate the restaurant. The manager who I dealt with was great and the crew. I was a general manager at McDonald's and I retired doing over 30 years. I went to breakfast and had a steak and egg sandwich combo and a side of bacon. I attend on Saturday, Sunday, Monday and Tuesday in the morning. The manager on duty needs to become a travel training manager. Much 💗“

“Our grandchildren liked the Happy Meals we picked up for them as we drove through the area. They devoured the French Fries and nuggets. They were either really good, or we waited too long to feed them.

We ordered ahead through the McDonald's app. The attendant who takes the order was disconnected or aloof when we arrived. It's possible that she could not hear me through the speaker. My thoughts were confirmed when we got up to her window. After handing us our receipt and telling us to have a good night, she turned to a nearby mirror and was doing her hair. The attendant who handed us the food was very pleasant and kind. He greeted us with a smile and the food ready to give us as we pulled up to his window. The service time took a little longer than the service times that McDonald's strives to achieve. This was not a problem, just not what we would expect. The parking lot was full, and the building was packed“

“I come to this McDonald's on Saturday mornings and Mark the first drive-through person you see always has a huge smile and has a great personality. McDonald's does a great job and I want to personally think Mark for always making my mornings better!!“