Russell Stover Chocolates

Name: Russell Stover Chocolates
Address: 10100 Shawnee Mission Pkwy, Merriam, Kansas, 66203, US
Telephone: (913) 722-2175
Price range: $$
Rating: 3.9

$$ • Ice Cream

Hours:
10100 Shawnee Mission Pkwy, Merriam
(913) 722-2175

Menu Order Online

About Russell Stover Chocolates

Russell Stover Chocolates is a popular store known for its wide selection of chocolates, including sugar-free options. Customers often visit the store to purchase gifts for family, friends, and special occasions. The store offers a loyalty program for frequent shoppers. However, there have been some complaints about the quality of customer service at the Merriam location. One customer mentioned a particularly unpleasant experience with a grumpy older employee who refused to provide a sample of a clearance item and was unhelpful when asked about the store's loyalty program.

Another customer noted that while the store's online selection is extensive, the availability of certain products can be hit or miss. They drove to the store to purchase a specific product, but it was not available at the time.

Additionally, there have been some issues with the quality of the chocolates themselves. One customer reported receiving a box of chocolates with several pieces that were not properly manufactured, including odd-sized pieces with insufficient caramel or chocolate. Overall, while Russell Stover Chocolates offers a wide selection of high-quality chocolates, there is room for improvement in terms of customer service and product consistency.