“We were searching for a Subway in the area and went to Yelp. I first went to the one on Shelbyville Road but realized it was in Walmart and didn't want the hassle of parking - so I found this one not far away. The sandwiches are always good at Subway and this one was as good as the others. The people behind the counter were very helpful and very attentive to my order. I tried the new Hotshot Italiano and was very happy with it. My wife got her usual tuna and was very pleased with it.“
“This is the Subway I go to the most. It's only a couple blocks from where I live. Nice location in the downtown area. The employees are friendly and keep it clean. The food is usually pretty good. There is not usually a line there, at least when I have been in there.“
“Great service, I am very picky with my sandwich but the lady there patiently and accurately got it all right. I have been to many sandwich places around town but this one stands out, all their ingredients were fresh and place was impeccably clean.“
“Sandwiches are made great not all sloppy looking they also take the time and make sure you love your sandwiches when they toast your bread and meat it's not all hard and crunchy it's just right they always smiling as well that's a bonus for me“
“This restaurant has 5 star service! Sometimes it can be hard to find a restaurant that will review ingredients to ensure it is safe for my child with food allergies to eat. That wasn't an issue here because the gentleman at the counter, Dhaval, was incredibly empathetic and patient with our situation. He showed us the list of ingredients and made sure we felt comfortable with the menu items (yummy pizza and sandwiches) before we ordered them! High recommendation, best experience we have ever had at a Subway!“
“We expected to have a typical Subway lunch while visiting Louisville but ended up extremely impressed by the two young people working. The lady with red braids was patient, kind, and prepared excellent sandwiches. She took the time to chat for a few moments and shared that she chooses to make her job fun. Both people working in the dining room were cleaning. We enjoyed our meal and walked to the door. The young man said, “Miss! You forgot something!” I had accidentally left my wallet on the chair. I’m incredibly thankful for his honesty and kindness. Subway is incredibly blessed to have these two employees. Date and time visited: Feb 3rd, 3:30 pm.“
“I love this subway, because the staff is very friendly, they remember my order, and it is super clean.In fact, while I was here yesterday, the health department came in and they got rated 100%. The food is always fresh. There is a Subway closer to where I work, but I would rather come to this one.“
“New Baja could have been better. The bread seemed stale. Sorry to here honey oat is gone. New line up of breads added to the new menu. At the end of a day Im going back cause I always do. Subway and Wendy's are my go to's when Im on the go and I don't have the time to be chef in my own kitchen - Shout out to DRIPPIN CRAB - SORRY SUBWAY.“
“This Subway is the closest one to where I live. So I frequent it often. The service is mostly quick and not too shabby, but for the occasional hiccup. The ingredients are always fresh. My only grievance is they close earlier than other Subways.“
“I tend to not review fast food places because, well, it's fast food. That being said this place is clean and the staff does listen to all your requests with your meal. They're always polite and if you're unsure of what to order they offer great suggestions.“
“I just have to say that every time I've popped into this place, it has been near to lunch time (and this place is close to the industrial parks) and still, this location is FAST and I love that. I often eat at Subway, but this one is one of the most efficiently operating Subways across the USA. The staff is always friendly and seem to want to do their jobs without mean-mugging the whole time. That's refreshing! And the ingredients always seem to be kept safe, fresh, and well stocked.“
“My wife and I stopped by here the other day and we had a very positive experience. First, this location accepted our coupon! That was very appreciated as many Louisville Subway locations do not. We were treated well by attentive and friendly employees who made us some great sandwiches. Thanks!“
“I enjoyed my experience ordering food from this Subway. The exterior and interior of the building was very clean and well kept. I took my order to go but the lobby was very clean and spacious with plenty of tables for dining in. The employees working offered amazing customer service. I will come here again.“
“Was in there to pick up an online order. Manager was dealing with being short staffed and a line to the door along with multiple online orders. She handled situation with professionalism and calmness. Didn't waiting a bit because I could see she was working incredibly hard to make sure everyone was taken care ofVegetarian options: The veggie delight is one of my go to sandwiches for lunch or dinner“
“Nice location downtown. The guy that waited on me was very friendly. It was pretty clean. My tuna on flatbread was pretty good. Their parking and entrance are in the rear of the building.Parking: Their parking lot and entrance is in the rear of the building.“
“This is the best subway in Louisville!Our sandwichs are always fresh and delicious! The orders are always correct each time! No complaints for this particular store! ? ? We come to this location once a week, and we love it so much! Keep up the good service guys the store owner should be proud of these employees at this store. ? ?“
“I came in right before closing the other day and to my surprise I was greeted kindly and my order was ready to be taken. Normally folks say we're shutting down sorry. I believe the gentleman that helped me was Jacobi and his co-worker Anthony maybe? These young men were courteous, patient and efficient. Keep doing what you're doing and I hope you go far. Thanks for bringing decency and good bearing to customer service this side of town.Parking: Easy open parking“
“Thank you, Sandy, for alerting me that my credit card was being used at your store for mutiple orders. Your quick thinking and phone call saved me from more fraudulent charges! I was able to cancel the card and will hopefully get my money back. I appreciate you so much!“
“I visited this subway last week during my KY trip. Very friendly, clean & well organised place. During our lunch time I got some time to talk with new owner of this subway. He’s very friendly & it’s under new ownership now with new vision. Definitely visit again in future.“
“The ladies here are always nice. They make me feel welcome. Everything always works and the food always looks good in the display. There is a little alcove where the person paying stands and the person next in line always seems to be their way when the person goes to walk out. The lighting is also a little dim.Vegetarian options: The vegetables are fresh. It’s easy enough to get a veggie sub or salad here.“
“Service was amazing everyone was so kind and generous with the meat and cheese. Everything was extremely clean and sanitized.Vegetarian options: veggie wrap, veggie pizza, veggie soup, veggie patty, and salad of course!Parking: There is a big enough space and a good clean white line to see where you are parking.Kid-friendliness: Everything is well in place employees are very kind!Wheelchair accessibility: the doors are big and wide open and there is handicap parking.“
“I recently had the pleasure of dining here, and I must say, it was a sub-licious experience from start to finish! This hidden gem has quickly become my go-to spot for satisfying my sandwich cravings.Parking: Right at the front.Wheelchair accessibility: Ramp is available right next door.“
“Came here to pick up food for a friend, it was very clean there was a couple inside eating one couple outside they helped me right away I asked me if I needed anything else offered me napkins I didn't even have to ask them to put them inside. Daphne will be back and this is actually located in a busy intersection about two blocks from Churchill Downs and across from Central station which has numerous other stores and restaurants including planet fitness and Krogers including Kroger's gas station.Vegetarian options: Many vegetarian options you do not have to get anything with meat on it and there are more than one choice you can build your sandwich any way you likeParking: Literally the parking lots pretty big and there's on-street parking on two sides of the street because it is on a corner so you definitely wouldn't have problems accessing it even in a wheelchair.Dietary restrictions: A great place if you're on dietary restrictions as you do not have to get your food on bread you can get it in a wrap so you can build it anyway that you like you do not have to get meat or dairy is whatever you choose they have oil they have many toppings and it's a great place to kind of Explorer and kind of build-your-own sandwich of what you would like you can get things on the side too.“
“The owner is new and they have now maintained the store with well equipped.I personally like their neat and cleanliness, employees are all well-behaved and good in nature, their services are good and makes the fresh food everyday with proper hygiene.Vegetarian optionsEverything is good and they have good vegetarian options in sandwich, wrap, etc. We also like the quality and quantity of the food and serves good to all the customers.ParkingThey have Parking facility good.Dietary restrictionsdietary restrictions are well maintained on basis of customers review“
“I frequent this Subway a lot as it's close to work. The parking lot isn't the greatest and depending on the time - you may have trouble finding a spot. The restaurant is always clean and the staff at lunch time is quick and friendly. I pretty much always order the same thing and they never skimp on the toppings. I'm usually in and out within 10 minutes, which allows me enough time to get back to work and eat.“
“I gotta admit, it's been a while since I hit a Subway restaurant. But I was Christmas shopping and starving so it seemed like a healthy-ish option. Restaurant was clean and organized . The server/prep was kind and speedy. I had the Mexicali on Italian bread, toasted and man, it did not disappoint! I know I was hungry but the Bread was fresh, cheese was creamy and flavorful and it was the perfect temperature. Worth every penny at $8.50. A great grab and go place!“
“Subway is located in the St Matthews Mall food court. It keeps steady traffic but full orders at a good pace. Sandwiches (6" or 12") and salads available, made upon order. For Subway to offer a good sandwich the freshness of the bread is important. Tonight's bread wasn't fresh out of the oven, but decent; however, the tomatoes were pale and didn't seem ripe so I pulled those off my sandwich. A sandwich and chips at Subway is always a quick, simple meal. Fairly healthy so I appreciate it being available in the mall amongst heavier food items.“
“All these negative reviews are confusing to me because I have always had good experiences here. The people have always been nice to me. Remember, if you treat people badly they don’t appreciate it! Treat people how you want to be treated. In my experience it’s the customers that have been rude, not the employees. Don’t like the drive thru? How bout go in! They have about a million things going on, DoorDash orders, people in line, people in the drive thru and then people complaining at them as well! We go in people are nice. Sometimes the new people don’t make as good of sandwiches as the experienced people but long as you tell them what you want (more of this less of that) they’ll do it! We just went there again and there was a rude person that double parked. I really believe it’s the people/customers that go in here. They are the rude ones most of the time. Don’t be rude to them and you will have a better experience.“
“This Subway is the best in the area. Worth going inside Walmart for. The veggies are always fresh and the store is always very clean. The employees tonight were very sweet and attentive girls. Thank you for great service and awesome sandwich.“
“This place is elegant with an awesome vibe. Absolutely amazing! The service was speedy and staff are super friendly. We went for dinner and the food was delicious. The place was clean and smelled good. Everything about this restaurant was great. This lone visit has made this one of my favorite spots within.I highly recommend it!!!“
“I gave five stars because this is a good area and good restaurant to have however when visiting was told I couldn’t make my veggie sandwich into a salad as a vegetarian option also the employees looked overworked and stressed out. I feel like better management would help the team. They were all friendly and nice. Please get them some help.Vegetarian options: Veggie sandwiche“
“I’m not a person that writes reviews very often at all but after my experience at this subway I had to. When I walked in the door I was greeted immediately by Tonya with a very friendly upbeat positive tone “Hello! How are you doing?”. I observed her helping the customer in front of me and was so impressed with her proficient customer service skills & impeccable manners. This woman needs to be recognized for this! If only everyone could be treated so greatly when being served or waited on. She deserves a raise, bonus or some type of gift to give her the recognition in which she is worth! WOW just WOW. Thanks Tonya!“
“I'll drive out of my way for lunch just to visit this Subway. Food is always good and service is always fast. I know when I eat here for lunch I won't have to spend my whole break time in line. Restaurant is always clean and stocked with product.“
“It's come a long way, but it's a student activity center. They're generally all about the same. They're going to be on the expensive side, and you'll spend with the inflated confidence of a tuition refund, the excitement of being a grown-up Cardinal outweighing the realization of the markup“
“What can I say about subway? All of them are relatively the same some of them are newer and have fancy designs they all basically had the same food service generally the same but this one pretty much on par every time I've stopped in here they've always been nice to me and hook me up with extra pickles no calls that I like on my sandwich so solid overall“
“New team provides great service and always smilingVegetarian options: Too many vegetable options and they even have a veg pattyDietary restrictions: Great for staying in diet for meParking: Too ManyKid-friendliness: YesWheelchair accessibility: Yes“
“One girl doing her absolute best to get everyone through the line fast and right. When asked why she was alone the other team member just didn't show up. And the team from last evening hadn't prepped anything like they should have. She is alone not just on her shift, but in taking care of the store and the customers. This is my favorite location and it breaks my heart that she had to give so much more than 110%. She is amazing! I hope the store recognizes her hard work.“
“Omg this subway is amazing employees are super friendly an knowledgeable only subway I go to it very clean very enjoyable to sit relax have good meal Manager super friendly always ready to help the employees when needed go please you won't regret it THANK YOU SUBWAYVegetarian options: Many vegan options for everyone“
“Best subway I have ever been to. The owner was so nice and the employees are very fast and friendly. I had a meeting and my food was ready in under 2 minutes. The environment was great the employees were talkative and kind. I am very enthusiastic towards this store. I think it’s going to go far in business. I am telling all my friends about this subway and it’s amazing service. I haven’t ever written such a long review for any restaurant. Thank you for serving me here!“
“After leaving the gas station, I was suddenly craving Subway soon as I walked into the establishment, I asked the worker is there a new manager due to it being a new management sign outside and instantly I knew I was in the correct subway as in I will be satisfied when I walked out with my sandwich. I commend. Sachin on his work in his service and his communication with the customer while servicing them and their sandwich, and would recommend anyone to come to the subway anytime of the day.“
“When I was checking out, the cashier interrupted the sale twice to check out an online order who was there to pick up. I don't know if management makes them prioritize online orders, but I don't like online orders being able to cut line. Im a paying customer too. The food is good though.“
“I really enjoyed this subway. The people were really nice we had a coupon they went out if their way to show us how to use it and the place was very clean and we were impressed with the health department 100 on the door. I have worked at a lot of restaurants, subway being a few of them and never have we gotten a 100. Very good“
“My wife stopped in about 1:30pm today to get two foot-long subs. she had a coupon buy one get one free but was told at checkout that your store didn’t except coupons.It would be very considerate to your patrons to have a sign in the window at the beginning Service line to notify them of this. Money is tight these days and people rely on coupons more.Other than this our sandwiches were great we both enjoy them!“
“Today is February 9, 2024. It is 1:30 PM and I just left from ordering two sub of the day. I did not get the two women names that were serving me but they were very very sweet all of their services. They were very quick they were very kind and I really appreciate that. I didn’t feel well and I needed a pick me up and they were very very sweet, even the other customers was sweet. Good vibes bring good vibes. I will leave the most special review because they made my day so much better thank you“
“I love subway I could probably hear every day it's really good and fresh when you go to most locations I went to this location on my lunch break today because I eat Subway a lot and I always wear the same thing ham pepper jack cheese pickles lettuce southwest sauce tires and cheese it's always a homerun homerun“
“This is probably the. Best subway location in the UNITED STATES awsome crew great food great service and they have a SUPER GREAT ASSISTANT MANAGER NAMED DANAYLEE VISSER SHE IS AN AWESOME PERSON AND A GREAT WORKER SHE IS POLITE GENEROUS AND KIND TO ALL CUSTOMERS AND EMPLOYEES SHE DESERVES BONUS AND A PAY RAISE FOR SURE AND THE BEST EMPLOYEE THERE IS ASHLEY RUTLAND SHE IS SUCH A AWSOME LADY AND TREATS HER CUSTOMERS WITH LOVE AND RESPECT THIS IS A GREAT CREW AND RESTAURANT I RECOMMEND ALL TO TRY IT YOU WONT BE DISAPPOINTED I KNOW I WASNT AWESOME SUBWAY LOCATION!“
“This is the only subway I go to. It’s super clean all hours of the day and even near closing. I didn’t go to subway for years because of the amount of locations I have been to in various states where maybe the bread was old or there were toppings everywhere. The 1 star reviews must before for prior employees because this is the only subway I have ever left a review for and deservingly so. They are also very nice!“
“Guy saw I didn't have enough cash on me for me & my son to get a drink or cookie & brought over a free cookie & kids toys for my son. It was so nice. Our sandwiches are yummy & place is nice & clean. :)Vegetarian options: Yummy veggies“
“This really is the best Subway we’ve been able to find in Louisville, and not even by a little. We’ve never had a bad experience here, the sandwiches are made excellent with ingredients that are carefully laid out. This is also probably the cleanest subway I’ve ever seen anywhere in the country.“