Breakfast · $
1 First Watch
3721 Alexandria Pike, Cold Spring
Customers’ favorites
- The Traditional
- Monterey Club
“This was our first visit to the cold spring location. Greeting, awesome. Took several minutes for server to greet us. On arrival, she said sorry for delay, my manager was mad at me because previous customers complained that their food was cold, then said, it wasn’t cold because I burnt my hand on a biscuit. (I didn’t think they had biscuits) but, a very weird greeting. Brought our drinks, took our order. 15 minutes later, she comes by, gives us our bill, and says our food will be out shortly. I’ve never received a bill before food arrived, but ok. I glanced at it. It was wrong. We ordered an omelet, a chicken pesto bowl and a coffee. We were charged for 2 omelets, pesto bowl and 2 coffees. I was looking for our server to question and she was at hostess stand blabbing away. Our food finally came. 3 other servers brought it. They were awesome. I mentioned to one that our bill was incorrect and I hadn’t seen our server. She said she’d take care of it. Much later our server came by, I mentioned our bill was incorrect and another lady was taking care of it. She wasn’t concerned. Eventually the other lady brought our bill, profusely apologized (it wasn’t her problem) was very kind. We love first watch, frequent the Crestview location often. Was so glad to have this one closer. Hopefully service will improve. As I looked around, it seemed all other servers were doing an excellent job. Thank you!”
