Freddy's Frozen Custard & Steakburgers
$ • Fast Food, BurgersAbout Freddy's Frozen Custard & Steakburgers
Customers' Favorites
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Shoestring Fries
Chicken Tenders
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Recent Reviews
229 ratings
Share your opinion about Freddy's Frozen Custard & Steakburgers
Food is always good but I will probably never order a shake again.
Ordered a concrete after the second crew member showed up from in the back since first guy would not even acknowledge I existed at the inside counter. What I got was a liquid mess.
Dirty inside and more and more typical lack of care for a walk in customer. All the importance is given to drive thru and online orders. Walking in seems to be discouraged anymore, so maybe I will just avoid these places all together as they don't seem to want me to stop by and actually spend...read full review
Dirty inside and more and more typical lack of care for a walk in customer. All the importance is given to drive thru and online orders. Walking in seems to be discouraged anymore, so maybe I will just avoid these places all together as they don't seem to want me to stop by and actually spend...read full review
Fries are distinctive and YUMMY!
Hours
| Monday | 10:30AM - 10PM |
| Tuesday | 10:30AM - 10PM |
| Wednesday | 10:30AM - 10PM |
| Thursday | 10:30AM - 10PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 10PM |
Freddy's Frozen Custard & Steakburgers has a mixed reputation, but recent improvements are making a difference. The staff, including Mike who is training new employees, work hard to ensure quick service with a smile. Some customers have experienced long wait times and cold food, while others have noted positive changes. Management has reached out to address issues, offering free meals to dissatisfied customers. Despite past disappointments, recent visits have shown significant improvements. A reviewer praised Alex, the new General Manager, for providing excellent customer service and leading a well-organized team. The food, including patty melts with fried onions on toasted rye bread, is described as very good and fresh, and the fries are highly talked about. The busy restaurant now operates smoothly, with efficient service and a welcoming atmosphere. Although the dining area needed a little attention, it was being tended to during visits. Overall, Freddy's seems to be on the path to regaining customer loyalty with its recent changes and improvements, and customers are pleased that there is now a location in Florence.