Potbelly
$ • Sandwich Shops, Fast Food, Salad
Hours:
4960 Houston Rd, Florence
(859) 283-2021
About Potbelly Sandwich Shop
Customers' Favorites
Potbelly Sandwich Shop Reviews
Share your opinion about Potbelly
Not following CDC guidelines
Place is dirty. Food all over the table and not clean. Bugs on the floor staff was very unfriendly. Food was sloppy as they put it together. Save yourself the trip.
Menu
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 9PM |
People in Florence Also Viewed
Potbelly in Florence, KY offers a mix of experiences. The restaurant is known for its delicious food, with generous portions and tasty options like the roast beef sandwich made with Angus beef, which many customers find satisfying. The atmosphere is warm and welcoming when staff are in good spirits; however, some reviews mention that the staff often appear to be in a bad mood, seem unhappy, and lack enthusiasm. There are concerns about the customer service being muted or unfriendly, with reports of employees not greeting customers, having miserable faces, and displaying a snarky tone, especially when busy or under stress. Additionally, some reviews highlight issues with cleanliness, such as touching everything with the same gloves used for sandwiches, which raises hygiene concerns. On the other hand, a few customers have experienced excellent service, with staff members like Terrence and Alexis going above and beyond to provide great customer service and recommendations, making the visit memorable. There was also an incident where part of a DoorDash order was missing, which was attributed to the sealed sack. Overall, while the food is appreciated, inconsistent service and staff mood affect the dining experience, leading some to feel unwelcome and hesitant to return.