Starbucks in Florence

“If Robert is working the drive thru I know I will have a good morning! No matter how busy or chaotic it is, Robert always greets with a pleasant voice and an eagerness to please. My order is accurate, my puppy is acknowledged, and I feel a little better no matter how tough the day is. Thank you to amazing humans like Robert who make Starbucks great.“

“Conveniently located in Kroger. Polite single clerk working made a fabulous cup of coffee. But there was no sense of urgency. Mckenzie was actively talking to a Kroger associate while preparing our order. Again she was polite and got the order right. But for that next level of hospitality one has to show that speed for the client.“

“I spilled my entire drink on the counter before I even took a sip and Megan remade it for me immediately without making me feel stupid for spilling it. I helped clean it up and she maintained a cheerful demeanor which was very much appreciated“

“Our stop at the Starbucks Coffee Company Mall Road location turned into one of those small, memorable moments that make a long drive feel a little easier. It was early, the kind of quiet morning where the world hasn’t fully woken up yet, and we slipped inside hoping for something simple to start the day. Instead, we were met with genuine warmth. The team greeted us with friendly energy that felt almost like a gentle nudge into the morning.

Our coffee was made perfectly, the kind that lifts your spirits before you even take the first sip, and breakfast came out quickly without ever feeling rushed. There was an easy flow to everything, as if the staff understood exactly what travelers need when they’re trying to get back on the road. We walked out with hot cups warming our hands and a sense of calm that carried into the rest of the drive.

It was a small stop, but it set the tone for the day in the best way.“