KFC in Louisville

“This is a great store. Fast and friendly service. No problems with reasonable requests. I often get a three piece chicken fingers meal with two sides and a biscuit, no soda just water, for less than $8. this saves $5 off the newer chic chicken places.

I got a plain chicken sandwich yesterday through the drive thru and they dropped a BBQ sauce packet in the bag before I even asked; I have been there a few times. I do not eat at any place that has chicken finger and no BBQ sauce; but that is my personal preference.“

“The chicken is fresh and juicy and just so good. The chicken livers are cooked perfectly. They really go out of Their way to give you a great experience and great food. It was very much appreciated. The staff that was in there tonight was just the best.“

“Passing through From Canada and I had to stop in kfc hometown and see the difference. It’s beyond night and day. One of the cleanest kfcs I have been to and anyone who’s been to one in toronto would understand. Chicken was fresh and the crispy one (isn’t even an option in toronto) is better than I imagined. But the show stopper was the biscuits. I don’t know why Canada hasn’t gotten around to making these a thing but those with the honey or the grape jelly is A1. Appreciate the service kfc.“

“THE YOUNG MEN B HIND THE COUNTER WHERE VERY HELPFIUL & RESPECTFUL !!! I WENT N. & ORDERD FOOD RITE B. 4. THEY CLOSED. BEST CUSTOMER SERVICE N LOUISVILLE !! OTHER YOUNG ADULTZ NEEDZ 2 TAKE SUM KNOWLEDGABLE LESSONZ FROM THEM !!!
THANX K.F.C. PRP...
U MADE MY NITE
ROBBIN🌴“

“Went thru Drive Thru Easter Sunday, ordered Chicken Sandwich meal with no Pickles and coke plus extra Sandwich with no Pickles and Brownie tray, after waiting 20 minutes, paid 16 and some change, was given 2 sandwiches with pickles, Flat diet coke, no fries and no Brownie tray, phone was busy all day. Not ever going back, how can you screw up so bad. Employees are rude. Go to Popeyes, Canes or he’ll even McDs is better than this place. Never again“

“Today, December 10th, l ordered a special online at this location. As l arrived at the drive thru l was told very nicely and professional by an employee by the name of April, that my order would take a few minutes due to fresh crispy chicken being dropped and that l could wait in my car or l could come in and wait. A bit frustrated, l went into the facility to wait. Upon entering, an employee by the name of Trent, informed me that if l didn’t want to wait, that they had Original recipe on hand because the Crispy would still be awhile. He also offered me a drink for waiting, which l found very nice of him. He informed the other employees in the back that a customer was for chicken to come up. Naveah and Josh were aptly getting my order ready.
When my order finally came, they all apologized for the wait and even complimented me a few Cherry poppers.
It was that gesture from those employees that made the wait less frustrating for me.
So, that being said, l would like to thank Trent, April, Josh and Naveah for their outstanding customer service skills. I do hope that that KFC location knows the value in these employees! Kudos!“

“I had come in mid day, and it was empty when I got here. I had a fast service, which was pleasant. The food was delicious, of course. The restaurant was clean and well kept. I didn't see the bathrooms. There is a key code if you want to use the bathrooms. The outside was as clean as possible it was snowing. The staff was helpful and gave me my food with a positive attitude 🙂.“

“NICEST KFC I've ever been in. Staff ok. Pretty dam good staff compared to most KFCs. Nice and neat. Clean. Food wasn't disgusting and overloaded with grease. I appreciated that. The kitchen area was nice and clean. Staff didn't act stupid or standoff-ish. Because of all this I will return. Many times most likely.“

“It was hot yesterday! I asked for water and they gave it without any questions. Also, didn't charge me for free water, which gave me a new level of respect for KFC, and that location. With that location I have never been there before but I'm impressed. Hopefully, I will definitely do business with them soon.

Parking: I was there around 12 to 1 in the afternoon. Shockingly, there was plenty of parking, but most use the drive thru.“

“You on Broadway! Hungry....
If you're looking for a nostalgic yet satisfying lunch, KFC on Broadway is your spot. I just grabbed a 3-piece Original Recipe meal for a little over $9, and let me tell you, it's like stepping back in time. The chicken? Perfectly seasoned, crispy, and tender—exactly how I remember it from back in the day. But here's the kicker: the sides are just as good.

The coleslaw is juicier than you'd expect, giving it that refreshing crunch that complements the meal. The biscuit? Buttery and soft, practically melts in your mouth. And to top it all off, the lemonade is a solid 9.5—sweet and tangy, the perfect palate cleanser. You’d think fast food would feel rushed, but I was in and out quickly with plenty of time to spare, even if I wanted to dine in and enjoy my break.

And here's a fun fact: KFC's secret recipe includes 11 herbs and spices, but did you know that only two companies in the world know the exact formula? That's some top-tier flavor security. So, if you’re craving something familiar and delicious, don’t hesitate—swing by KFC on Broadway. It’s more than worth it.“

“Ordered Original recipe 2 thighs slaw, green beans, biscuit. I was told there was only 1 thigh and my second choice was a leg. Chicken size was a bit small. Green beans were hot and fresh. Coleslaw was creamy. Biscuits were very hard and chewy. Dining area was clean and well kept. We were not offered any sauces or given any napkins. Napkins not provided in the Dining area. It was very difficult to get the attention of any employee after we got our food so we went without napkins. As we were leaving I needed to wash my hands so I went to the restroom and the door required a code to unlock. So back to trying to get someone's attention just to be able to have clean hands. Overall food was good and hot without a long wait. Clean dining area.“

“Cashier was extremely rude and nasty all registers were down except one in drive thru as the woman was taking my order she wasn't ringing it in until she asked how I was paying when I said card it was like it was a problem that's when she rang in my order and double charged me I think if I was paying cash she wouldn't have rang it in“

“Best KFC I've had in years. The drive-thru gal was so sweet and friendly. Definitely not something I'm used to anymore. I got home and told my husband I actually would have been ok with tipping her and I was sorry I didn't think of it when so many demand it and are far less deserving. Food was hot and fresh. I'll be back.“

“I placed an order on Doordash and waited almost an hour due to my first dasher stealing my order. I was unaware this was the issue due to Doordash sending multiple dashers to the store. I called the store and found out the order was picked up by the first dasher. I asked if I could just come place my own order after cancelling my Doordash order and they were very accommodating. The store not only made the situation right, but they compensated for a situation that was not their fault and honored the pricing from the Doordash app. Before today I had avoided the store due to a bad experience a few years ago, but after today I will definitely be returning. Their staff was amazing! Thank you ?“

“We celebrated "Kentucky for Christmas" at our office today for lunch just like the Japanese do (they eat KFC every Christmas - its true look it up). Placed the order online and the order was ready when they said it would be. The food was great! 2 Big buckets of original recipe. Smileyville approved for Braces - just don't bite on the bones. Will be back again soon.“

“Service was almost non existent as I seemed to have been invisible standing at the front counter waiting for my online order that had been already sitting there getting cold before I even got there. No one cared to help even after a lady mentioned I was here before her that had ordered at the counter. I said that's ok I must be invisible and the guy walked away to get someone else that eventually helped.“

“A True Kentucky Fried Experience (with one minor suggestion!)

I absolutely loved my visit to this KFC location! As someone looking for the authentic Kentucky Fried Chicken experience while in Kentucky, this place totally delivered.

First and foremost, the food was outstanding. The flavor here is genuinely better than any other KFC I've visited elsewhere – it truly tastes like the real deal. I highly recommend their food! There were also lots of choices on the menu, which was great.

Beyond the delicious chicken, the overall atmosphere was very welcoming, and ordering was a breeze. We saw two staff members who were incredibly prompt in getting our order to us, which we really appreciated.

My only suggestion, and it's a minor one, would be for better bathroom cleanliness. While everything else was fantastic, a little more attention there would make the experience truly perfect.

Despite that small point, this KFC is a must-try for anyone seeking a genuine and delicious Kentucky Fried Chicken meal. I'll definitely be back!“