“Our experience at Cattleman's in Shelbyville was outstanding, and at the end of a long driving day it checked every box. From the unlimited fresh, well-stocked and tasty salad bar, to the perfectly cooked and seasoned steak, right up through the salted caramel cookie dessert (warmed, and w/ vanilla ice cream - just do it) the food was excellent quality and flawlessly prepared and the price was very reasonable. But what really prompted this review was the service provided by our server - Gwen. An excellent meal with lousy service is a lousy meal, and a so-so meal with great service can be pretty good. But an excellent meal accompanied with excellent service is rare, and warrants a 5 star review.
Providing excellent service is a lot harder than it sounds. It requires being met promptly, being quick (without being rude), being attentive (without being intrusive), being knowledgable and helpful, and doing it all with a personality that is warm and genuine. Gwen's service was so good it was easy to overlook (and I mean that in the best way possible!). It was a reflection of her experience, professionalism and understanding of the above - and she made it look easy. Kudos Gwen, and thanks for a great experience!“
“Our experience at Cattleman's in Shelbyville was outstanding, and at the end of a long driving day it checked every box.
From the unlimited fresh, well-stocked and tasty salad bar, to the perfectly cooked and seasoned steak, right up through the salted caramel cookie dessert (warmed, and w/ vanilla ice cream - just do it) the food was excellent quality and flawlessly prepared and the price was very reasonable. But what really prompted this review was the service provided by our server - Gwen. An excellent meal with lousy service is a lousy meal, and a so-so meal with great service can be pretty good. But an excellent meal accompanied with excellent service is rare, and warrants a 5 star review.
Providing excellent service is a lot harder than it sounds. It requires being met promptly, being quick (without being rude), being attentive (without being intrusive), being knowledgable and helpful, and doing it all with a personality that is warm and genuine. Gwen's service was so good it was easy to overlook (and I mean that in the best way possible!). It was a reflection of her experience, professionalism and understanding of the above - and she made it look easy. Kudos Gwen, and thanks for a great experience!“