Donuts near Billerica

“I just went to this Dunkin, not 15min ago and when I rolled up to the mic the person said “Good Morning Jazmin you’re all set!” I didn’t get much sleep last night so this confused me for a minute and then it made me laugh and I thought I better leave these guys a review. I started coming here at the beginning of the school year, it’s not on any of my normal routes but it’s not far out of the way, it’s the closest after I drop the kids at school and the the Dunkin north of it can be slow and some of the employees a little clueless and the Dunkin south of it is the worst Dunkin I’ve ever seen full stop. I think some of these reviews are ridiculous and evident of the part customer play in the slew of bad experience we’ve all been having and seeing post COVID; it’s a two way street and yes customer service has declined and so have customers dispositions and patience. Everyone is stressed out, a lot of employees have little to no experience because most of the ones that new what they were doing quit for the boosted unemployment checks during COVID, not blaming them it is what it is. A little consideration can go a long way and we all should know by now that when corporations take a huge financial hit, the first thing to go out the door is courtesies because they’re trying to scratch back their loses anyway they can; don’t take it out on the employees. This location has always been clean and efficient and I’ve never had a bad experience even before some of them knew me. Maybe not all the employees are the most chipper people I’ve ever met, but why do they need to be? They’ve never been disrespectful or contested my order if I said something was missing, they just went ahead and fixed it or got it. If you live in the Boston area and don’t know what Dunkin is by now we don’t know what to tell you. If you’re ordering $5 drinks at Dunkin and complaining about it, you probably belong at Starbucks and you should go there if you prefer it and wait 5 hours for a drink; not sure how that’s Dunkin or the employees fault. With a Starbucks up the road it sounds like they went to Dunkin deliberately to complain about it. Although I frequent Dunkin much more I like both places for different things but they are different kinds of places in my mind like apples and oranges. I find the mobile app helps to prevent order mistakes or line hold ups especially when I’m ordering a lot. If there’s an item I want that’s not on the app they gladly add it to my order if I let them know at the speaker.“

“Nice location with gas station and drive through option. Ordered sourdough egg and cheese and they were able to happily customize it for me. I asked for tomatoes on the egg and cheese and they added it that enhanced the taste of the sandwich. Even for the egg, they added double for just 3.80$. Really good taste better than other fast food sandwiches or coffee shops. Good packing and sandwich was served hot and fresh.“

“So the day I went I was gonna do the drive thru cause having a kid it's just easier than getting him out the car seat to go in and back out to go back in the car seat for an iced coffee and donuts however the drive thru was broken and there wasn't any signs so we did go inside anyway and I asked the crew and they said yes it was broken so I asked why is there nothing saying it's not working and they didn't have an answer lol however got the donuts and iced coffee and the kid that took the order was nice and went and put out a sign the coffee was amazing that day to ? donuts aren't the same but my 2 year old doesn't know that he was happy to“

“love this place, my daughters favorite donuts around. The family remembers us and always tosses in some Xtra munchins for her. super nice and friendly family“

“The best honey dipped yeast donuts Ive tried so far. Fun specials and unique items, friendly service from all staff. Clean facility. I have to go back to try more donuts and all their coffee flavors like Banana. The muffins looked out of this world too.“

“The Glazed donuts and coffee roles are to DIE for .They’re Always friendly when I come in . Great local donut shop. Their Glazed donut is my favorite donut on the planet. If it were as healthy for me as broccoli , I’d come in daily.“

“I ordered a large number of donuts from here for my wedding dessert. I walked in one day to order and the counter staff was so nice, and I thought that would be it. Then, the owner exceeded my expectations by calling me to talk through the order and made sure it was exactly what I wanted. He even discussed ways he could modify some of the donuts to make sure I got my money worth in ingredients while allowing them to be hung on a donut peg board. Pick up was seamless and the owner even texted me after the wedding to see how the donuts were. Besides the customer service, people LOVED the donuts and they couldn’t have been more of a hit. Thank you Kostas and Top Donut team!“

“I really liked the donuts. Super light, and very little sugar compared to regular american style donuts. I don't have much of a sweet tooth, so I really appreciate that, though if you're looking for a sugar rush, you might be disappointed.“

“Came in today, Sunday 10/13, expecting a decent crowd since it’s Sunday! Walked in and it was busy but only one young girl working. Just wanted to comment on how wonderful of a job she did despite seeming overwhelmed with the large orders and being by herself. Maybe someone was on break, but I just wanted to comment on great she did by herself on a busy Sunday morning! She was apologetic for the wait over and over again. Great service and I hope this young girl gets recognized for her great job!!“

“Had custom donuts made and it was simple to order, pay and pick up. Everyone was very happy, they didn’t last 10 minutes. Very tasteful and filling!“

“I just tried this place this past Saturday .. it was my birthday and this was my special treat. My husband got a dozen (all different kinds from maple bacon to cannoli.. to apple cider whoopie pie and more! )..And omg.. Best. Donuts. Ever. They are (by far!) the most delicious, lightest, fluffiest melt in your mouth, loaded with flavor, huge and just all around most fantastic donuts I’ve ever had in my life!! In my opinion, no place around here even comes close to their flavor/texture and just overall quality. If you like donuts, no, even if you think you don’t like donuts, run, don’t walk to this place.. I promise one bite and you’ll be converted into a donut lover!!“

“I love there coffee and sandwiches but everytime I ask for extra cheese I never get it and it's each time...why pay for extra of it doesn't get put on.“

“I had the hot Cheetos rice dog and my 11 year daughter and niece each had a rice dog. Yummy. We also purchased 6 different flavors of mochi donuts. So good. The kids can not wait to go back . Definitely worth the 30 minute drive each way.“

“love love love their soft,sweet,huge pillows of love that they call "vanilla cream filled donut" 😋🍩 the fruity pebbles donut is texturally amazing on top of the sweet creamy love pillow 😂 thanks guys for keeping this girl chunky ❣️ 🤣“

“Today was my first time trying Heav’nly, the caramel apple ice coffee was delicious and I enjoyed my breakfast sandwich as well. I look forward to making another trip there soon!“

“I just want to say I order both app and through drive thru. Both are always done as quickly as possible, even when there's a long line. It's the only Dunkin's I'll go to because I know my drinks will always be done correctly. Also I want to give a huge shout out to the crew who works in the afternoon/evening. They are always extremely friendly and so kind. Usually always the same workers, so I look forward to getting my drinks from them. I hope they get some recognition for their great customer service!“

“Love Dunkin gray experience Fun place to visit get good coffee and food“

“love love love their soft,sweet,huge pillows of love that they call "vanilla cream filled donut" 😋🍩 the fruity pebbles donut is texturally amazing on top of the sweet creamy love pillow 😂 thanks guys for keeping this girl chunky ❣️ 🤣“

“I been going to this dunks for awhile and seen alot of different employees since I work in the area time to time and the guys Gene and Tyler working at this location now just make your morning!. Coffee and latte always on point, my sandwich perfectly toasted everytime! Plus friendly service all the time! Listen if anyone else is working its a toss up but those guys haven't failed me yet!“

“great night crew always fast service !!!!!!!!!!!!!“

“It a good place to treat the kids to pink frosted donuts. I am not a fan it's to expensive for me.

Parking: If it's busy the place is hard to park

Kid-friendliness: Not really made for sitting, but lots of treats

Wheelchair accessibility: In and out easy just a small curb, has a ramp to enter“

“Staff members were excellent and the service was great Even the store was clean and well organized“

“I would give this Winchester, Massachusetts Dunkin' location 100 plus stars if given the option. This restaurant was very neat, clean and well-organized. The atmosphere was comfortable and inviting. The service was impeccable. And the quality of my drink and my friend's drink was top-notch. My large hot coffee was so tasty, delicious and served at the perfect temperature for a reasonable price. My friend's hot Matcha Latte was so amazingly tasty, delicious, and also served at the perfect temperature for a reasonable price. The cashier was very friendly, patient, efficient, and did an awesome job loading my Dunkin' card on my app, taking my order, and serving me. I was extremely impressed by this Dunkin' located in Winchester, Massachusetts.

Parking: My friend and I found a parking spot instantly!

Wheelchair accessibility: This Dunkin' location is accessible by wheelchair.“

“Came in to DD on Central St, the man was very helpful and explained everything to me I Inquired about, however, I noticed immediately the place was immaculate and this is the first time I have encountered that at this DD. These gentlemen were so accommodating and friendly and I totally appreciate it big time

Dietary restrictions: I like the oat milk big time and vegetarian food, we could use more“

“I love there coffee and sandwiches but everytime I ask for extra cheese I never get it and it's each time...why pay for extra of it doesn't get put on.“