3.1
Average
303 Reviews
15801 Frederick Road, Derwood
Customers’ favorites
- Mcdouble
- Mcchicken
- Happy Meal
- Double Quarter Pounder 2 Extra Quarter Pounder
“Overall, we had a great experience. I try not to read reviews before visiting a restaurant because I prefer to judge it for myself. We chose this Outback because we wanted a sit-down dinner without driving to Rockville or downtown Silver Spring. I hadn't visited this location in over 10 years after a bad experience with a broken Alfredo sauce that the staff couldn't resolve, but I figured it was time to give them another chance. We started with the warm bread and butter, then ordered appetizers. There was a mix-up because the menu at our table differed from the one in the lobby, but our server, Michael, quickly corrected our order without any issues. The appetizers were fresh and flavorful. The only minor criticism was that the chips with the spinach dip were just a little overdone. For dinner we ordered the Kingsland Steak & Shrimp Pasta, Queensland Chicken & Shrimp Pasta, and the Filet with Alice Springs Chicken and a grilled shrimp skewer. The Caesar salads (with ranch instead of Caesar dressing and no croutons for my son) were fresh and prepared exactly as requested. I accidentally ordered the wrong pasta, but Michael immediately fixed it. He kept our drinks full, timed everything well, and all of our food came out hot and fresh. The only issue was with seating. Another party that arrived after us was seated first and received their food well before we did. I spoke with the hostess, Cindy, who explained that she calls multiple parties at once. While she acknowledged my concern, I believe seating guests in arrival order creates a better first impression. As someone who has worked in the restaurant industry, I know a guest's experience begins the moment they walk through the door, and those first impressions can affect the entire meal. One other observation was that service overall seemed a bit slower than expected despite plenty of open tables. It may have been staffing or workflow, but it's something worth improving. That said, Michael provided excellent service, the food was fresh and delicious, and this visit definitely restored my confidence in this location. I'd happily return.”
Mediterranean · $
