“The staffing has most definitely changed. This is the most pleasant experience that I have ever experienced in this location! I stopped coming to this location for Starbucks for nearly a year. After 4 different rude,unfriendly, no smiling experiences, I gave up and took my money to St. Thomas location. I love that location too when I'm in the area. At the Owings Mills location( inside of the Giant), not only was I greeted with a pleasant person but she made sure my drink was amazing! I will start patronizing this location again. Thanks for your kindness and respect“
“I went into this Starbucks to get my free christmas reusable cup and what a time I had. The gentleman Faaiz was at the register and was awesome. 1st his welcoming smile was a good start to the day and his awesome customer service went hand in hand. I deffiently recommend this location.“
“Man, it's crazy how people don't understand how little things could really make someone's day. Austin I really appreciate you. Your customer service will take you a long way. I'm sure you'll have your own business soon. If you don’t then you will go far in life because of your heart. Aaliyah & Mel thank you for being awesome. You guys made my day just with a coffee. Thank you ‼️“
“Whoever made my drink today was top tier!!! Yesterday was great as well ❤️ it’s so hard to find a location that makes the brown sugar oat milk correctly, so glad it’s done will here. Also always very friendly staff, I’m greeted every time I walk in and told to have a great day every time I leave!“
“The staff at this starbucks is always friendly and keep the location very clean! It's also nice they work on community initiatives. The only thing that I wish this location would fix is my ability to tip through the starbucks app, since they deserve it!“