“The staffing has most definitely changed. This is the most pleasant experience that I have ever experienced in this location! I stopped coming to this location for Starbucks for nearly a year. After 4 different rude,unfriendly, no smiling experiences, I gave up and took my money to St. Thomas location. I love that location too when I'm in the area. At the Owings Mills location( inside of the Giant), not only was I greeted with a pleasant person but she made sure my drink was amazing! I will start patronizing this location again. Thanks for your kindness and respect“
“I just want to shout out Mia, Lauren, and Elizabeth for making my day with their bright attitudes and helpful demeanors! They made me smile on a day I needed a little bit of that. Thank you friends. The coffee was amazing too btw. :D Good service should always be noted, called out, and celebrated. Y'all rock.“
“Man, it's crazy how people don't understand how little things could really make someone's day. Austin I really appreciate you. Your customer service will take you a long way. I'm sure you'll have your own business soon. If you don’t then you will go far in life because of your heart. Aaliyah & Mel thank you for being awesome. You guys made my day just with a coffee. Thank you ‼️“
“Whoever made my drink today was top tier!!! Yesterday was great as well ❤️ it’s so hard to find a location that makes the brown sugar oat milk correctly, so glad it’s done will here. Also always very friendly staff, I’m greeted every time I walk in and told to have a great day every time I leave!“
“The staff at this starbucks is always friendly and keep the location very clean! It's also nice they work on community initiatives. The only thing that I wish this location would fix is my ability to tip through the starbucks app, since they deserve it!“