Panera Bread in Silver Spring

“I frequently order from this Panera Bread location due to its convenience to my workplace. Today, I placed a delivery order, and while DoorDash picked up the food and marked it as delivered, I did not receive my order.

I contacted the store and spoke with the manager, Anthony. He explained that once the order is picked up by DoorDash, the store has limited control over the delivery process. Anthony kindly assisted by contacting DoorDash with me on the line; however, the call was disconnected. When I called back, he informed me that DoorDash offered either a refund or a redelivery. Since I was unable to confirm my preference due to the dropped call, he requested that another driver be sent.

Unfortunately, DoorDash did not follow through with sending a second driver. Anthony even took the initiative to follow up with me to check whether my order had been delivered. When it became clear that it had not, he went above and beyond by arranging for one of Panera Bread’s in-house delivery staff to personally deliver my order.

I truly appreciate Anthony’s exceptional customer service and commitment to ensuring a positive experience. His responsiveness and willingness to go the extra mile did not go unnoticed. Thank you, Anthony, for your outstanding support.“

“I want to thank the staff and managers at Panera Georgia Ave for catering for 100+ staff and delivering it on time to my facility in Adelphi MD in less that 24hrs and everything was fresh and package well. I woke up at 3:30am and realize that it's the last Friday in the month and I did not order food for my monthly employee appreciation and retention. You were my saviors and you rock, I will never forget today you are A++ in my book.“