Panera Bread in Silver Spring

“I frequently order from this Panera Bread location due to its convenience to my workplace. Today, I placed a delivery order, and while DoorDash picked up the food and marked it as delivered, I did not receive my order.

I contacted the store and spoke with the manager, Anthony. He explained that once the order is picked up by DoorDash, the store has limited control over the delivery process. Anthony kindly assisted by contacting DoorDash with me on the line; however, the call was disconnected. When I called back, he informed me that DoorDash offered either a refund or a redelivery. Since I was unable to confirm my preference due to the dropped call, he requested that another driver be sent.

Unfortunately, DoorDash did not follow through with sending a second driver. Anthony even took the initiative to follow up with me to check whether my order had been delivered. When it became clear that it had not, he went above and beyond by arranging for one of Panera Bread’s in-house delivery staff to personally deliver my order.

I truly appreciate Anthony’s exceptional customer service and commitment to ensuring a positive experience. His responsiveness and willingness to go the extra mile did not go unnoticed. Thank you, Anthony, for your outstanding support.“

“I wanted to recognize one of the dining room employees at Panera Bread Maida for providing exceptional customer service. Every time I visit, she go above and beyond to keep the dining room clean, welcoming, and comfortable. She is incredibly kind, friendly, and always willing to help every guest with a smile. It’s clear she genuinely cares about making everyone’s experience a positive one, and her hard work and positive attitude do not go unnoticed. Employees like her truly make a difference and are a great representation of Panera Bread.“