“Clean enough, but the floors were still sticky. Food was decent, but is fast food. Staff was great!!Parking: Parking is great! There is parking right by the doors but also truck parking behind.Kid-friendliness: Kids love this type of food.Wheelchair accessibility: There is accessible parking by the door. Larger stall for bathroom, too.“
“We just moved to Grand Rapids from New York and found this place- there are so many chain businesses around, it was so nice seeing a local icecream & coffee shop! we’re excited to keep coming back! It feels like a real hometown establishment with quality service, treats and coffee, you can’t find that easily around “
“They are all always friendly and helpful. I love when I struggle deciding and they're so patient and may even suggest something. The food is best served here compared to any other branches. They have milk alternatives and no sugar options perfect for everyone. I wish they'd always have jalapeno cheddar bagels because those are my most favorite ones.“
“I go to this Starbucks literally every morning and Dixie knows my order by now and always gets it perfectly. She’s usually the only worker there and is always busting her butt and moving quickly with the line. Keep up the work superstar! And thanks for always making my drink perfectly ❤️“
“There was a guy working the morning I went that was very rude to this African American lady when she told him she ordered the wrong drink because she couldn't read well but the lady that was working with him had him fix it for her when he wasn't willing to. Way to go, I loved this interaction! Nice to see the good women out there taking care of people like we do! Glad the lady got what she wanted since those drinks aren't cheap. Wish I knew the names of the workers. The girl deserves am award for customer service and the guy needs an attitude adjustment. Jsn“
“I would like to first make known that we live within very few miles of a couple Biggby Coffee Shops....We choose to drive to Coopersville for a latte (any coffee drink) they are always consistant, always taste like it should, (not watered down) flavored to perfection. The staff are always friendly and knowledgeable, when we have a question. We will always be willing and happy for the ride.“