Customers` Favorites
“Could've given 5 starts but two employees took away from perfection. Tell them to smile and say"hi" or "how may I help you?".This week, each time I've walked in those two employees will NOT take my money, or order or even a nod. It's happened in numerous occasions. Only reason why I'm even leaving a review.Teach them customer service skills and I really don't want to hear them making Starbucks the fault of their error in pricing.“
Customers` Favorites
“I love Sparta Biggby. The girls are always polite and ALWAYS moving. I see a lot of Karen's complaining about wait time... have u seen thier intricate menu??? ... if u want quick, go to McDonalds... that is all“
Customers` Favorites
“I want to give a special shout out to an amazing Manager. This morning at 10:40am (after breakfast was done) I rushed in to get some breakfast for my Grandfather that is on hospice. We were coming to visit him at home and get him food that he could eat. Thanks to an amazing person, she made him hotcakes, bacon, hash brown and threw in a apple pie. He was so happy he could eat a meal with us this morning. Thank you again for everything. Your truly one of a kind.“
Customers` Favorites
“My first visit to Scooters Coffee, and it was sweet! I asked for a recommendation and was given a sugar-free turtle latte. Best!! Fabulous service!“
Customers` Favorites
“Service was great and quick, but the drink was wrong and I did not find out until it was too late to do anything.“
Customers` Favorites
“I moved out of Grand Rapids 10 years ago and have missed my seafoam from Sweetlands! imagine my surprise when I found out they will ship it! I just got my 2 lbs of seafoam today (1 milk chocolate. and 1 dark chocolate.) It came fast and in perfect condition and it tastes oh so good!!! The best!“
“Incredible fun for our 3 year-old. Sooooo many different toys. Tasty espresso drinks (and I'm picky). Priced well. Owner is an angel - I thought I'd have to yank my little man out during a really bad tantrum, and she was able to take him aside and calm him.“
Customers` Favorites
“Love the diner feel. The food is amazing, fast. the staff super friendly. We will definitely be back.“
Customers` Favorites
“Dear Liz - the amazing barista who helped me on one of my hardest days (6/5) - thank you.
I sincerely mean that. Just before driving through to get my coffee I had received a devastating phone call and was in tears. I got to the window, and Liz right away went from barista mode to friend mode within seconds without even knowing me. She asked if I would come in and talk, offered a hug, and picked out the best 'hug in a mug' for a drink for me. She listened to what was going on and was so supportive. This girl is amazing.
I had a really dark day that day, and if it wasn't for Liz, I don't know how I would've gathered myself.
Thank you, Liz, for being all that you are. Forever a Biggby person now. All because of you.“
Customers` Favorites
“The service was very fast and the beverages were delicious“
Customers` Favorites
“Love the diner feel. The food is amazing, fast. the staff super friendly. We will definitely be back.“
“Oh my word!!! I tried the muffins for the first time yesterday and they are amazing!!!! 5 out of 5 stars. Sweet, moist and flavorful. I highly recommend!!!!“
Customers` Favorites
“We love tims. My kids love the timbits and I love an ICEDCAPP. The staff is always fantastic and kind. They were so sweet with my kids in the drive thru answering there questions and showing them the different bracelet options for camp day. I genuinely love this place ❤“
Customers` Favorites
“This is the ABSOLUTE BEST Bigby location!! Thank you, for making my coffee experience, the ABSOLUTE BEST☕️“
Customers` Favorites
“I can’t say enough good things about the team at the Starbucks on Northland Drive in Plainfield, especially Madison and Mo.
My vehicle broke down in the drive thru, and instead of simply waiting for someone else to help, they both went completely above and beyond. They came outside, helped me get my vehicle jump started, and genuinely rescued me from what could have been a very stressful situation. That level of kindness and willingness to help is something you don’t see every day, and I’ll never forget it.
On top of that, they still made my drink perfectly. Even with everything going on, the quality of the service and my order never skipped a beat.
Madison is consistently one of the friendliest people I’ve ever encountered in customer service. Every time I come through, she greets me with a smile, is genuinely welcoming, and always makes me feel like a valued customer. Her positive attitude and exceptional customer service are a huge reason I keep coming back. Employees like Madison represent Starbucks incredibly well and deserve to be recognized for the difference they make.
Thank you, Madison and Mo, for turning a frustrating day into a great one. Your kindness, professionalism, and willingness to go above and beyond did not go unnoticed. Starbucks is lucky to have both of you!“
Customers` Favorites
“40 minutes in line and then my order was wrong“
“Got my latte this morning. Great job! (As usual) Thanks“
Customers` Favorites
“I must stop & take the time out of my crazy busy life to share with you my BEST BIGGBY experience. I was at your Cedar Springs location yesterday to get coffee before going out to celebrate my sister’s birthday, etc. Anyway pulled up to the drive through & had the greatest service ever! These ladies are TERRIFIC, especially Sara was so sweet taking our order. I will definitely be stopping there EVERY time I’m in the area! Oh and they even endulged me and took a picture so I could secretly have them recognized!! We need more of them in the world!!! Lansing Customer!! Rosalee Anderson“
Customers` Favorites
“Believe it or not I had never been to a Tim Horton’s before. I was visiting from NE and had heard how great the coffee was so we stopped in for breakfast. Everything was great. The service was fast and the apple fritter was delicious. But I especially appreciated the friendly service we received from the young man working the cash register. I am pretty sure his name was James. What an asset to your organization.“
Customers` Favorites
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“Delicious Cold Brew, kind staff, convenient location, and affordable! I'll be back 😊“