Chick-fil-A in Grand Rapids

“We had a wrong item with our order and for how busy this place was, the fries were all cold. Very disappointing for how much money you spend on a few sandwiches and fries.

My main concern was the cleanliness of this location. Cleanliness greatly affects our eating experience at restaurants with our young children. The stacks of highchairs looked like they have never been wiped off. The doors all had handprint grease smudges ALL over them
(more than just a days worth). The floors looked like they had not been swept at all that day. These are just a few examples.“

“I had the pleasure of being served by Milah in the drive thru. She was very nice, she had good vibes and was smiling during the entire interaction. I even noticed how great she was with the kids in the car ahead of me. So nice to see this, especially since I recently had a poor customer service experience at another local Chick-fil-A.
Food was good too!“

“I got here at 10:15 today. Unfortunately they were not serving breakfast which was what I was looking forward too, but they let me wait in the dining room and I got a free meal from it!! It was the best meal I’ve had in a while and the staff was so kind, enthusiastic, and friendly. This is why Chick-fil-a will always be the GOAT when it comes to customer service!! The chicken and waffles were excellent“

“Chick-fil-A on Alpine is consistently excellent, and Tim runs a top-notch operation with great attention to detail. The service is fast, friendly, and reliable every time I visit. They also do a sensational job with catering, making them an easy choice for events and group orders“