Chicken Shops in Grand Rapids, MI

“Took 70minutes for the line at 430 on Saturday, So plan ahead. The fries with salt and special sauce are excellent. Burgers were just a smash burger to me. Got the classic triple and a double. Their version of a coke was a nice for a 1 time thing.“

“Our favorite ice cream in GR!“

“We had a great time there Sunday...My wife, daughter and our great granddaughter had a fun couple of hours...The music was great...We love The Moonrays...weather was perfect...Thanks...Two of our granddaughters have worked there...Amelia & Hailey...We'll be back...“

“I am super disappointed in the change that this Chick-fil-A has made to their drive-through. They have the mobile through that was super convenient. But now it doesn’t matter if you use mobile through because they emerge everyone into one lane and you could end up behind four people that pulled in after you. So there’s no point in using the mobile through anymore. Except that you don’t know until you turn the corner which lane you wanna be in. And by then you’re stuck. Again super frustrating.“

“Chick-fil-A consistently delivers an outstanding experience, no matter which location I visit. The Cascade team is especially top-notch—friendly, welcoming, and efficient. The biscuits are always fresh, the hash rounds are hot and crispy, and the food is consistently delicious. It’s clear the staff takes pride in providing excellent service and quality. Highly recommended!“

“Juju bird catered my husband’s 40th birthday party. The chicken was AMAZING and they were wonderful to work with“

“This was my first encounter with Chick-fil-A in my adult life. I have since visited countless of times. It’s always been there for me: after good days and bad ones, in the middle of finals week, the end of a busy one, and after a crappy date. It’s reliable and consistent (which is more than many people are these days). I even missed the first 15 minutes of Dune to make a stop here before my movie. I think about this particular location every now and then.“

“ordered the flavored fried chicken with fries and it was a really satisfying meal. the chicken was crispy on the outside, juicy on the inside, and coated with plenty of seasoning that added great flavor. the fries were hot, crispy, and paired perfectly with the chicken. definitely a meal i'd order again.“

“As someone visiting from out of town, I had a rough experience when I placed an order with what turned out to be an abandoned location. Confused and disappointed, I came across this nearby spot and decided to ask if they were affiliated. Not only were they not connected, but they were just as shocked as I was about what had happened.

What truly touched me was the kindness and compassion of Mrs. Omar and Mrs. Christian. These two amazing ladies didn’t just express sympathy—they offered me a free meal without hesitation. Their generosity and warmth turned a frustrating experience into one that reminded me how good people can be.

The food was delicious, the atmosphere was welcoming, and the customer service was beyond exceptional. Thank you both for your kindness—I will never forget it. If you’re in the area, this place is a must-visit not just for the food, but for the heart behind it.🥹🙏🏾 God Bless you all.“

“I can’t say enough amazing things about this wonderful Chick-fil-A location! I am not a review writer ever but wow, I’m a sucker for good customer service and the manager at this location goes above and beyond. John G. Embodies customer service to a tee. This man told my friend and I with our kids a couple weeks ago about the kids eat free Tuesdays and the following week we were there. This man took the time to bring our kids stickers, after his shift took a few extra mins to check in and make sure we were enjoying our food and then he said the line that every single mom wants to hear, as we were all staring at the mess our kids made this man says “don’t worry about cleaning up, that’s why you come here right? We got it.” Done, sir, you have a customer for life in me! Thank you again for making our visit so so special!“