McDonald's in Madison Heights

“This location has become my niece, who is 11 and my favorite spot. We have come thru your drive thru each time our fries were piping hot ? always a major win in both our books. The other major major win is the Chicken McNuggets. They have been piping hot and not the flat, tasteless ones ever other McDonald's has. Plus, the service is always spot on 5 stars in my book. Her and I call your location our hidden gem. I am not letting you be hidden anymore. I am telling friends to go to this instead of others. We actually drove yesterday out of our way to get food from here. That is how much better your location is . We passed 3 McDonald's to get to you. So major nod to all the staff . Keep up the great work we will be back.“

“I frequent this location very often, probably twice a day if not more. Today, I ordered from my mobile app and marked I was at the location already. I understand that drive thrus get busy, I do work in customer service myself, so I have more patience than most. However my order was rung in at 5:25pm. I was told to pull into spot #1 and wait while my order was being prepared. I was ok with this, but once I seen how many cars got in and out with bigger sized orders while I was still waiting, I decided to speak up to the wonderful women who was running orders out. When I asked her, she stated she didn't have anything in my order or even the order on the screen. She apologized and said she would get right on top of it. I wish I would have asked her name, because she was amazing. However, another 15 minutes went by (totalling my weight to 45min now) and I decided to go in and see what the hold up was. When I got in and asked questions the manager, Lynnette was rude! When I explained my situation to Lynnette, she laughed in my face!! And then was told they were handling it. Meanwhile while talking to this horrible manager, Lynette, I was also watching the wonderful women from previously, running back and forth trying to handle everything herself for my order and some as other employees approached her. Lynette was doing nothing but standing there talking to other employees, distracting them as they tried to work. When I tried speaking to Lynnette about what she could do for my wait time, again she laughed in my face and offered a cold small fry!! My order was for a fundraiser, I purchased 4 meals. A small "coold" fry as Lynette offered, is not worth wasting an hour of my time waiting for her to do her job, this is unacceptable. Lynette definitely needs a lesson in customer service and sure as hell doesn't deserve her position or pay. I have children and they have friends who work here as well and they all state how horrible this manager is. And how the owner does nothing about it. Lynette treats the other employees absolutely terrible and the owner allows it. no wonder Lynette still has a job. She should NOT be in any management positions as she has no idea how to play the role. I will not frequent this McDonald's anymore. I will drive the extra miles before I return here.“

“Must say that the staff that are working on Sunday 1-2-25 did a great job was able to get my food kinda quick and most of all the staff were really friendly and kind, from what I've seen and noticed they all worked hard together and definitely was on top of everything... Great job everyone“