McDonald's in Madison Heights

“I frequent this location very often, probably twice a day if not more. Today, I ordered from my mobile app and marked I was at the location already. I understand that drive thrus get busy, I do work in customer service myself, so I have more patience than most. However my order was rung in at 5:25pm. I was told to pull into spot #1 and wait while my order was being prepared. I was ok with this, but once I seen how many cars got in and out with bigger sized orders while I was still waiting, I decided to speak up to the wonderful women who was running orders out. When I asked her, she stated she didn't have anything in my order or even the order on the screen. She apologized and said she would get right on top of it. I wish I would have asked her name, because she was amazing. However, another 15 minutes went by (totalling my weight to 45min now) and I decided to go in and see what the hold up was. When I got in and asked questions the manager, Lynnette was rude! When I explained my situation to Lynnette, she laughed in my face!! And then was told they were handling it. Meanwhile while talking to this horrible manager, Lynette, I was also watching the wonderful women from previously, running back and forth trying to handle everything herself for my order and some as other employees approached her. Lynette was doing nothing but standing there talking to other employees, distracting them as they tried to work. When I tried speaking to Lynnette about what she could do for my wait time, again she laughed in my face and offered a cold small fry!! My order was for a fundraiser, I purchased 4 meals. A small "coold" fry as Lynette offered, is not worth wasting an hour of my time waiting for her to do her job, this is unacceptable. Lynette definitely needs a lesson in customer service and sure as hell doesn't deserve her position or pay. I have children and they have friends who work here as well and they all state how horrible this manager is. And how the owner does nothing about it. Lynette treats the other employees absolutely terrible and the owner allows it. no wonder Lynette still has a job. She should NOT be in any management positions as she has no idea how to play the role. I will not frequent this McDonald's anymore. I will drive the extra miles before I return here.“

“Must say that the staff that are working on Sunday 1-2-25 did a great job was able to get my food kinda quick and most of all the staff were really friendly and kind, from what I've seen and noticed they all worked hard together and definitely was on top of everything... Great job everyone“

“I don’t tend to eat a lot of fast food but this past week, out of convenience I ate at this location twice. Also ordered the same thing.. fish sandwich, fries and a coke. It was so good. I went thru the drive thru which was super fast. The food was hot and everybody I dealt with was very friendly. It’s too bad other locations or for that matter other fast food places are not trained or managed as well as this location.“