Shake Shack, MSP

Hamburger, Burgers, Fast Food

Terminal 1 Mall Food Court, 4300 Glumack Dr, St Paul
(612) 726-5360


Take-Out/Delivery Options


Reviews for Shake Shack

Slowest service ever!!!! The employees seem like they are in a virtual reality called "Snail COVID"! We've tried multiple Shake Shack's in many cities and this was by far the slowest. Maybe it was a purposeful slow down to avoid cross contamination? No bother to sterilize pagers. Dry burger but passible food. It appears that the manager didn't consult flight schedules.

Horrible service, we waited 20 mins with only 2 small orders in front of us and they still got the order wrong, 3x! We ordered 2 sandwiches and only got 1. After drawing their attention that I ordered 2 burgers they asked what happened to the other burger? I had not moved from the counter yet, what did I put the burger in my pocket? After they realized they did not give me the burger and I didn't try to put it down my pants, they said they would have one right up. Then after full review

The breakfast sandwiches and the ladies working the front counters were nice. However the team leader/cook in the back made for a very uncomfortable experience arguing with the lady in front. She asked how long the sandwiches was going to take and he was just giving attitude . There's no reason for that especially in front of customers.

More Reviews(26)


Monday 6AM - 9PM
Tuesday 6AM - 9PM
Wednesday 6AM - 9PM
Thursday 6AM - 9PM
Friday 6AM - 9PM
Saturday 6AM - 9PM
Sunday 6AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.