Papa John's in Charlotte

“Delayed post: I had a large order from here a few months ago and never had a chance to post my review. The service was top tier. Given that it was such a large order, I know it wasn’t easy but the store manager was beyond patient and helpful. The food was hot and ready to go when I got there. I couldn’t have asked for a better experience. Thank you!!“

“There were 8 employees working back there, no staff shortage, the manager was barking orders like he should be. He was fully in charge. Was organized chaos which is normal for a pizza place on a Saturday night. My pizza was exceptional and exactly the way I ordered it.
Good job crew!!“

“I consider it important to review the restaurant in relation to the handling it gives to pick-up orders. Keep these aspects in mind when placing your orders online: They were very friendly, the place was clean. Well packaged and sealed in the box. The negative aspect was that it took me a long time to ship the order. There is no place to sit and wait.“

“Great pizza and customer service, on a side note these bad reviews during covid are funny and are a joke. People seem to forget that covid happened and that no contact delivery is a thing right now and that alot of places are way understaffed, but yet people only care about themselves and magicly want things at the snap of their fingers. Got one person talking about cockroches in their pizzas which is a joke. If you don't want no contact delivery you have the option to not choose it, so to get mad about having your pizza left on the ground is quite pointless. Also remember that most food places didn't close down at all during covid and that the employees at these places are taking the risk of getting covid even if they have been vaccinated.“

“Food was decent for the price, I had a coupon. The guy at register was helpful when I had to order a special from the app. You're better off waiting in your car after ordering food for take out or just order pick up, the area is alittle shady at night time bad lighting in the parkinglot may attract thieves or the wrong people“

“DOORDASH REVIEW.
This was your traditional papa johns location. I've ordered from here a few times and each time the service was decent... although there is one particular customer that I preferred not to interact with when I visit. But she's timetable most nights.
The pizza was made the way you'd expect a pair highs pizza to be made.
As far as my pickup orders...I haven't had to wait long times (5 mins or less) for the most part. And that's a good thing. And this is saying something when it comes to this type of food.

All in all, I'd recommend ordering from this location!“

“My husband is a chef and I have to say, this is some of the best pizza in Charlotte. We ordered the spinach and tomato with white sauce (pan) and it was amazing. We’ve eaten at all the good ones around town and for the price and quality, it is definitely worth it!!“

“I am very particular on the way that I order my pizza and wings, not only well done but "very well done" the person at the pineville location, I believe he is the manager is always going above and beyond getting my order perfectly done.“

“I don’t know who the guy was on the evening shift on 06/19/2025, but that man deserves a raise. He was taking calls, making pizza, and handling payments all at the same time. He was basically like Spider-Man in that scene where the ship is splitting in half and he’s holding it together.“

“The pizza was so good! Went in on a Saturday at 4:30, right before their big night rush. Dough seemed properly proofed and was fully staffed. I was greeted right when I walked in the door and thanked on the way out. Toppings were proportionate and overall a great experience!“

“I stopped by this place on Sunday, June 21, and had an amazing experience. The young lady working at the front counter was absolutely fantastic. From the moment I walked in, she was friendly, welcoming, and genuinely seemed to care about providing great customer service. She handled everything with a positive attitude, kept things moving smoothly, and made me feel like a valued customer.

In today's world, exceptional customer service can be hard to find, but she went above and beyond to make my visit enjoyable. The food was great, but her professionalism and kindness are what really stood out to me. Management should be proud to have employees like her representing the business. I'll definitely be coming back and highly recommend this place to anyone looking for great pizza and outstanding service!“

“After an exhausting and very long day, I had to stop there to pick up pizzas my wife had ordered. I hate picking up; it's usually very time-consuming. Not tonight. From the moment I closed my car door, it took just 3 minutes to go inside, pay, and get my pizzas. They did an excellent job!“

“I tried the new pan pizza. It was surprisingly good. The product was well assembled with good topping distribution and evenly cut slices. This was my first time visiting this location because i just moved to the area. I will definitely be back.“

“This particular Papa John's has always been really good. The manager has changed many times but I understand why because their hospitality is so good that I strongly believe that they go on to another level somewhere else. I teach leadership and I have seen plenty of good people at this particular Papa John's and we eat there regularly“

“A lot of others reviews made me hesitant, but mine was perfect! Not sure if they have different management, workers, etc. but everything was cooked great and I would definitely order from here again. Attaching a pic as well, but this location wasn’t bad from my experience whatsoever!!“

“After seeing all the nasty reviews on here after I had placed my order already, I was concerned. As an airline pilot I usually make it a rule not to order pizza, if the majority of the reviews are negative. However, I am happy to announce that my experience was very positive!

Not only was the pizza on time, it arrived well ahead of time and it was hot!! It was delicious and exactly what I asked for! Maybe they are turning this place around. I will order from here again in the future!“

“Ordered 2 pizzas and never got an update that they were ready, after I went in and gave my name the pizzas were already sitting there. Paid for the food and then went to the car and just happened to check the pizza and one of the pizzas had multiple spots where there were air pockets. I took the pizza back and spoke with the Manager Ms. Chris and she apologize and offered to remake the pizza herself. To my surprise there were only 3 people there working and she was training both employees, I listened to her explain what happened and how to avoid from having the pizza with any blemishes. She offered me a drink because of the wait and told me to keep the pizza for my trouble. She made the pizza in no time and offered an apology but I was more amazed that she was able to teach and remake the pizza while managing the store. I will definitely be back soon.“

“Man with tiny sombrero was AWESOME!We were delayed 24 hours and were given 12 meal vouchers for our troubles… decided to spend it on free pizzas!He got us 8 pizzas in under 20 minutes AND with a smile!!! Such an awesome dude, and definitely brightened up our trip!Thank you tiny sombrero man, thank you so much-the 10 girls headed to dublin“

“I walked in and was very pleased with the help I received. Eric was incredibly helpful, listened carefully to my issue, and then took the time to help me fix the problem without ever making me feel like a burden. The pizza turned out amazing, and I truly appreciate the great customer service and overall experience.“