Dunkin' Donuts in Durham

“This is easily one of the best Dunkin’ Donuts in the area. The staff there is extremely kind and helpful. They never get my order wrong and they always make the drinks perfectly. The donuts are always fresh. Being from Massachusetts let me tell you this is the way Dunkin’ Donuts should be.“

“Today’s date is 12/16/24. I go to this location almost everyday and every time I talk to jasmine she is always so pleasant and sweet. Today when I arrived, the drive thru line was so long. Cars were to the main road. I noticed it was dark. When I finally got to the window, I notice it was only sweet jasmine in the store, doing her very best to keep it all together. When she came to the window, I asked “are you ok?”. She calmly looked at me and said “no, I’m about to cry!” At the moment I could tell she was holding back tears. I said don’t cry. She then continued to get the rest of my order together. When she returned she with the rest of my order, I asked her name and asked “are you by yourself?” She responds “yes”, still holding tears. I said to her “I’m so sorry but you will be ok.” Trying to encourage her in anyway possible. Jasmines deserves all of her flowers. Shes always pleasant and sweet. Today she showed true hard work and customer service by still trying her hardest to keep it together even through the mess she had to deal with it (not being a manager and not having a manager there). Jasmine deserves all the shout outs, “pats in the back”, and raises she can get and then some. Little does she know, she was calm in the middle of the storm. She may not have felt it but as an outsider looking in…. She was ROCKIN OUT!!!! To management, please, not only do something nice for jasmine but get her some reliable help and please don’t leave her by her self. She did an amazing job but she shouldn’t have to be great by herself. Great Job Jasmine at keeping the outside “fire” low while your inside “fire” was blazing!!!!“

“I have been to this location many times over the past 5 years, and everyone is always nice. Today my wife took a tumble outside the restaurant due to uneven pavement, which is no fault of Dunkin, and the staff rushed out quickly to check on her. They replaced the drinks and one of the donuts that spilled out, without us even asking.

It's always heartening to see kind people, especially when they had no obligation to us.“

“It was a little tricky to get to. But once inside, we were greeted by the workers (plural) even though they were busy helping other customers. They were so nice. They didn't know this was my last treat before a heart procedure so their kindness was above and beyond. They even threw in an extra donut. Thank you soooo much.“