“Nice place but the sandwich I ordered didn't come out toasted ?, I guess it's on me for not knowing they don't toast it naturally, but the cashier should've given me the option if I wanted it toasted or not. It's my first time at a jimmy John'“
“Update: Manager reached out to me to apologize. I appreciate the gesture, and understand how this was just an unfortunate accident. Updated to 5-stars.Original 2-star review: I ordered a typical meal (2 sandwiches) in the store, and was first accidentally charged for a “combo” that I did not ask for. Annoying, but I guess my fault for not understanding the total bill. Then, while I waited (forever), the 3 people who ordered in the store AFTER me all got their food. When I went back to the cashier to ask about my food, I watched them move my ticket forward, and finally make it.That is ridiculous. Is this bc I didn’t tip…? Who tips on a small/typical in-store purchase at Jimmy John’s?!? Also I shouldn’t be penalized for that…so awful.Used to order here 1-2x a week. Not going back (for awhile at least).“
“Our company needed a spur of the moment lunch catering order for around 25 people and I was stressing to find a place that could accommodate such a last minute request. I spoke to the general manager David and he was BEYOND helpful! He helped me pick out the exact amount of food I needed for my crew at a reasonable price AND he even allowed delivery to us even though we are just outside the service area. I was stressing about how I was going to feed so many at the very last minute and David was so calm, cool and collected that once I started speaking with him my worries melted away. HUGE THANKS TO ALL THE TEAM MEMBERS WORKING AT THE DURHAM LOCATION TODAY! Thank you!!“
“I order online and dine in at this store before a night class. JJ’s app is useful (and rewarding). Good sandwiches and great service. I don’t know who chooses the music, but it’s funky and relaxing when I stop in. Usually not too busy at night. Thanks, y’all.“