“Edit: I went back to redeem another coupon and the associates at the window were super nice and apologized for the managers behavior.
I went to get my coffee this morning using a coupon from my coupon booklet that I received at the grand opening and that I have been using for 6 months now. The new “manager” at the window was very rude and didn’t know what she was talking about as she tried to deny my order of a medium iced coffee with cream and caramel added. She said “caramel cost extra” but it’s free to add on the app with a medium coffee in the first place, and I’ve been getting the same coffee every time I’ve used a coupon. She then didn’t even know how to use the coupon, had to have the associate show her, and then still told me that next time I use one I can’t get caramel again even though the coupon worked. She was telling the associate to not let people add any flavors too. She needs more training ASAP because that’s unacceptable behavior for 6:30 in the morning.“
“Edit: I went back to redeem another coupon and the associates at the window were super nice and apologized for the managers behavior.
I went to get my coffee this morning using a coupon from my coupon booklet that I received at the grand opening and that I have been using for 6 months now. The new “manager” at the window was very rude and didn’t know what she was talking about as she tried to deny my order of a medium iced coffee with cream and caramel added. She said “caramel cost extra” but it’s free to add on the app with a medium coffee in the first place, and I’ve been getting the same coffee every time I’ve used a coupon. She then didn’t even know how to use the coupon, had to have the associate show her, and then still told me that next time I use one I can’t get caramel again even though the coupon worked. She was telling the associate to not let people add any flavors too. She needs more training ASAP because that’s unacceptable behavior for 6:30 in the morning.“