Dunkin' Donuts in Jacksonville

“My daughter recently visited, and kinda got me hooked on Dunkin'. My Keurig hasn't been working right. Instead of trying to fix it, or get another coffee maker, I've been coming to you guys!
Unusual for me, because I'm thrifty, and I never go anywhere to get food/coffee as
much as I have with you guys!
Why? because I've been impressed! I love that you fix the coffee instead of throwing a bunch of cream and sugar in the bag. I love that I can order on the app for a designated pick up time and prepay. I love that you always have deals. I love the point system and all of the incentives. These are the ways to get someone like me to keep coming back.
The drive-thru line is almost always long, but moves very quickly.
It's amazing to me that after probably like 7 visits already this month, there has been not a single problem. Are you listening McDonald's??
However, today I did have a problem. Not a big deal, but thought I would share.
I mentioned the line always moves quickly. Well today, there was only one car in front of me. Yeehaw! Or so I thought. That one car was at the window for over 5 minutes. Not a huge deal either, but since my order is always ready on time, I knew it was sitting there getting cold. I didn't understand why they weren't asked to pull forward to keep the line moving. When I finally get to the window, the girl tries to collect money from me. I already paid on the app, and already told them on the speaker my name and that I had a mobile order. So I have to tell her again, and it was ready, sitting right beside her.
So today, I was not impressed, but overall, you're still doing great!
I always tip cash at the window, but today I did not. I kind of feel bad about it, because that takes away from everyone, not just her.
Is she new? Maybe she needs more training. Or maybe she needs a different position. I don't think it's worth it to harm your reputation by not having someone great doing the job that has the most contact with the customer.
Just my two cents...“

“This is our favorite go-to Dunkin donuts! The staff is always very friendly and The dine-in area is always clean! Food and drinks are pretty consistent. On an occasion a coffee was made wrong. The staff never makes us feel bad for a remake!“

“It was amazing. I walked in and they were happily chatting with each other, and I had to ask or are you open? I’m so accustomed to outstanding service in this area. The main room clearly needed a little extra cleanup. For any other town, this would be standard service but here I’ve gotten spoiled with outstanding service and most places.“