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“Drive through design at this location was very poorly thought out. Staff is friendly and efficient. However, the consistency of my coffee order varies from bitter one day to just right on another. I suggest having sugar/creamer packets in your vehicle to compensate if you use the drive through unless you only like your coffee black.“
“Haven't been here in several months due to past bad experiences, but WOW, apparently they have new management and really WOW she was great! They were out of my favorite donut (french cruller) so I got a boston creme instead, the manager not only apologized sincerely, but gave me a 2nd donut AND upgraded my coffee size for free! Store employees were actually smiling for a change and nice! The store has done a full 180 from the past 2 years, will be coming back soon!“
“I love the Dunkin on Neuse Blvd. The staff is wonderful and friendly! Daniel, Olivia, Malaysia, and Cam, just to name a few, are great customer service people! They see me coming and they automatically get my order ready!! I love the crew at Dunkin!!“