“I wanted to make sure I provided an update specifically related to service and follow up. I'm pleased to say once I followed the protocol of sending an email to explain my concerns, I received a timely call from the store manager to apologize for my experience. I believe Christa is who reached out to explain the need to more closely monitor the baking steps to ensure these type of mishaps do not occur as various factors can sometimes throw the process off. She reassured me that a complimentary replacement would be noted for me in the store system to retrieve at my leisure. I really appreciate businesses like NBC that truly values their customers.“
“The new older is extremely nice, friendly and much better then the previous owner. I am excited to see that changes he has made and the food is fresh and delicious. Had their new chicken salad sandwich and a coffee and it was great!They also now carry Waxhaw creamery ice cream. I don’t have to go downtown waxhaw to get their ice cream“
“I had such a wonderful experience with Sharon, the owner that I had to leave a review (on top of the amazing cake I bought). I stopped by late night to buy a cake because I didnt realize they were all pretty much made to order. Rather than Sharon sending me off to place an order online and return another day, she quickly prepared one of her extra cakes so I won't return home cakeless. She even took the time to have a quick chat with me and checked in to make sure I liked the cake. Outstanding customer service from a super sweet, personable and talented owner! The cake was so delicious too! I'll definitely be returning and spreading the word!“
“First time here & the atmosphere is everything! Super friendly & the matcha tea is literally the best I've ever tried. I've only tried the focaccia as of yet but it is to die for! You can tell that they put all the love & care into their food & use fresh ingredients. Will definitely be back.“