Dunkin' Donuts in Wilmington

“I just got back in town and grabbed a nice cool berry drink. The manager Celia was so pleasant. I went back today for another cool refreshing drink. I was greeted by two very sweet, polite young ladies behind the counter. I appreciated their treatment of their customers. I usually don’t make a big deal, but I truly believe good service, manners and professionalism should be celebrated. I will return! Great job guys!“

“This Shop is my happy place almost every day! Love the chocolate frosted & maple donuts. Especially ! & the Great always -hot coffee !! Been going there for over 20 years . It keeps getting better ! & -The cheerful, super helpful & Quick staff are always terrific . & It is a very demanding whipping up so many orders so fast . They really make it a happy occurrence. They care about getting stuff right ! I take friends & associates there a lot . The remodel is beautiful - though I was sad about the fewer tables .
I want to name a few for now that make it so
Pleasant: The current manager Cassidy goes above & beyond always & is a real professional & cares about the business . There was previously an ex-military man that was also very proficient . Meghan & Jackie are a dream team & make my favorite hangout A joy to be at in the morning . Whether just the takeout or inside. Both always smiling & personable with high standards of service. They never miss a beat! & are on their best game always . It is truly amazing !! Jeremiah is a summer server on his way to college . The smile !! The charm . He, also though so young, is professional & Caring. Honestly many of the restaurants - even high priced here - are short on excellent servers . It is very disappointing. Being at this Dunkin so often I see the team delivers the same level of friendly, caring FAST service consistently to all customers . Will have to add more names to another post - like Zane &
Others . It is truly a tough gig & I’m
always amazed by the efforts & friendliness !!“

“They are associated with the college, so you cannot order on the app, use gift cards, or gain points at this location but the convenience for students being next to the parking deck and down the street from the dorms means this is the perfect place to grab a coffee on the way to class or to study. I found this place fantastic, the staff was beyond excellent. They have a decent selection of doughnuts and all your favorite and seasonal coffee beverages. Inside and outside seating was comfortable and convenient.“

“This is genuinely some of the best Dunkin’ coffee I’ve ever had! I travel often and visit Dunkin’ locations all over the U.S., including my home area of Charlotte, and this one stands out for its consistency. I've stopped by several times this past week, and every single time, they got my coffee just right—which is impressive because I'm very particular about how I like it. The coffee is always on point, the customer service is exceptional, and the store is incredibly clean. Keep up the great work!“

“Stopped in a few days ago for a quick coffee before my nail appointment but ended up getting the best experience at a Dunkin. Greeted with a hello at the door and even nicer employee Taylor who took my order. I was indecisive between drinks because of the sugar content but she was considerate to suggest a drink and it was great! I hope more people are like Taylor in the service industry because you never know how a smile and great interaction mean to people. Thanks Taylor and God bless!!“

“I had a great experience at Dunkin' thanks to the manager, Anna. She was incredibly sweet and patient with me while I placed my order, making sure everything was just right. Her customer service skills were top-notch, and even though I had a few questions, she handled them with a smile. On top of that, my order was prepared quickly and perfectly. I really appreciate the excellent service, and I’ll definitely be back! Thanks, Anna!“

“I wanted to change my review. I did have a bad experience with them at first, but it was also my fault but I have now apologized and so has the manager and we have started the new year outright. I go here every morning they make the best signature latte cookie Drink Ever, I literally go every morning. They are the only ones that make it so good. So give this place a try they’re great“

“I'm not sure what all these bad reviews are about. Most of them sound like lazy people not wanting to have to repeat their order so the associate gets it correctly as sometimes the headsets are not great or you may have a heavy accent! Or you're just too lazy to go back in and tell them you wanted your drink or sandwich another way. There's so many variables to each coffee and how they're made and you each know we all like our coffees a certain way and if you're willing to spend the money on dunkin you ARE already pickier than most coffee drinkers!

I'm from charlotte and have been here in wilmington for a couple days now because I travel for work. I usually order my dunkin in charlotte where I'm from and from the same exact dunkin for almost 4 years now. This dunkin has not only been beyond helpful and beyond wanting to correct anything even if I ordered my coffee the wrong way. I even forgot to grab my food picking up a mobile order one day and ordered delivery for another sandwich for myself (the other was for my fiance) since I was hungry now and they threw in the sandwich it forgot to pickup with no extra charge and no issues what so ever. All the employees are beyond helpful and so sweet.

IF YOU HAVE AN ISSUE SAY SOMETHING TO THEM FIRST. don't run to Google and not even give them a chance to correct whatever your issue
"Closed mouths don't get fed"....or atleast fed what they wanted. Smh. Yall silly down here!“