4.8
Superb
112 Reviews
163 Hudson Street, Hackensack · 8.92 miles
Customers’ favorites
- Chicharrón De Pollo - Fried Chicken Bites
- Bistec Con Cebolla - Steak with Onions
- Alitas De Pollo 8 - Chicken Wings 8
- Breaded Chicken Sandwich with Fries
“I really wanted to love this place, but unfortunately, the food can be very hit or miss. The pernil is almost always dry, and the pollo al horno is inconsistent. Sometimes it's really good, but other times it's just as dry and disappointing. The ceviche was another letdown. It tasted more like pico de gallo with something added to it rather than an actual, well-prepared ceviche. It was missing that authentic flavor I was expecting. Unfortunately, the customer service and order experience didn't help either. I called my order in approximately 20 minutes before arriving, expecting it to be ready when I got there. Instead, I arrived to find that my order hadn't even been started. I waited about another 10 minutes just to get someone's attention and ask about it, only for them to then begin preparing my food. I'm not knocking the restaurant just to be negative. I understand that every restaurant has its off days, and there is potential here. But consistency matters, both in the quality of the food and the customer service. When you're paying for a meal, you expect the food to be prepared properly and your order to be ready within a reasonable amount of time, especially when you've called ahead. I hope they take this feedback constructively because there is definitely room for improvement.”
Bar · $$
