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“McDonald is McDonald ! I like it and all serve warm and quick.
I don’t have to wait long and able to get yummy meal in good price.
Many people around and staffs haves smile.
Place ok but would be good if it can be a bit more clean“
“This location is awesome. This morning I received fast, friendly service. The supervisor/manager in charge was very friendly and beautiful. And they don't treat you like crap when you ask to use the rest room. Unlike several other locations.“
“They allowed homeless people to sit right in front of the door so we literally had to pass over them in order to go inside. Pretty scary for a woman by herself. They made no attempt to ask them to not block the door. The service was also very slow.“
“Joaquín gave stellar excellent service. He deserves a promotion!! The manager denied helping us with a toy purchase after he even said he was just going to throw it away. Don’t understand why you would throw away a toy when you could make McDonald’s more money by just selling it to us and making a child very happy.“
“I just want to compliment the staff.
Excellent run store and SUPER CLEAN...keep up the great work..well done...it's on par with the McDonald's I visited in Vienna( super clean)...but not even close to the stores in Toronto ( super filth)...so my comparison pool is large...
Good stuff!
Cleaning staff are fantastic as are the cashiers etc...I even noticed 2 different mops for the food handling area and sitting area...Excellent!
P.s. Big shout out to Greg!! Great guy..
Cheers“
“I had an amazing experience today with Sean. He said it was his third day working there but that young man had amazing manners and was extremely polite and respectful. I had to pull forward while i waited for my order and when he brought out food he apologized for the wait and actually went back inside to get us more ranch and ketchup. I will definitely be returning and hope Sean gets recognized for his amazing service!“
“What service!!! The people here really
Know how to appreciate the people and I mean every employee here. Somehow I ended up with a patty on a double quarter patty that just wasn’t ready to be served. This staff was super attentive and ready to make it right and offered us multiple free items to make up for the inconvenience! Fixed it with it no argument or negativity and I’m super appreciative for their consideration. Shout out to Giselle for having an amazing team!“
“This is a pretty typical McDonald's, though it is about double the size of a normal one. I was disappointed that you had to have somebody let you into the bathroom and that they don't have refills on the drinks. Back at home I'm used to both of these things not being that way.
I was glad that they actually brought the food to the table like they are supposed to so many McDonald's locations do not do it that way and this one did it the right way.
The food we ordered came the correct way and was the right temperature.“
“Typically make mobile orders for discounted fries/coffees and am usually turned around quickly and accurately. Depending on time of day when ordering, fries can be fresh OR a bit stale from being under warmers for a bit, but are usually good enough regardless.
The mcChickens i get here are good but also can be HEAVY on the mayo. not bad but they do kind of feel bukkake-adjacent“
“Some of the best community service I have received from a place. Come here frequently and never feel out of place. It's a McDonald's so it's not the best food but is still good when you need something quick. Besides for the occasional questionable person in the building it's pretty good 5 out of 5. 💯“
“Went here at 2am, the cashier was working by himself, crazy, I couldn't believe it! Why would they let him work by himself he was the cook, & cashier. He was very apologetic for the wait which it wasn't that long, he was a very nice guy and still had a smile on his face. So no complaints here.“
“This McDonalds is the cleanest, best looking that I have been in years.
It is near my doctor's office so on the way home I stop for breakfast. Food is great, it even looks good. I really enjoy having breakfast at this McDonalds.“
“Good mickey Ds. Service is fast and they are nice at this location, plus they rarely mess up the orders which isn't given in this chain. Food is fresh at all times. Athmosphere...well it's mickey Ds.. so there really isn't any.“
“I like to come to this location because the midday staff is on their A-game pretty much every time. The day crew always keeps it clean and friendly, the food comes fast and fresh. One gentleman, who I have seen excelling at this job on multiple visits, took the initiative to let me know that was about to be done for the day and offered to personally take my order to ensure it was taken before breakfast ended. I did continue at the self-serve kiosk, given that I was nearly finished, but that action exemplified the quality of his service. Always looking forward to coming back.“
“Hands down the best and cleanest McDonalds. I cone here once a week for months with my son for the play place. This place is SPOTLESS. The drink-machine you could lick it! The employees are top notch and work their butts off cos this location is busy!
The drive thru parking lot gets difficult. You can get trapped. If you cone for drive theu easiest on non peak hours. The whole team deserves LOTS of kudos. McDonalds is such a special place for kids. Their standards of excellence at this location is what is ideal when thinking about McDonalds as a brand. I don't usualy post reviews but I had to.“
“Cindy, The Manager at this branch 6360 W Charleston, 89146 is so wonderful! So helpful, happy, fast, and her wonderful attitude made me and my husband stay longer and ordered more food and drink that we never ordered before!! She is just so wonderful, so pleasant, great service and made us love her and McDonald’s again!!! Thank you for having her and wonderful Staff!!“
“I would normally give this location a 5 for the food but for some reason my son did not want to eat his nuggets this time. He said something just wasn't right and he eats them alot so he would know. I tried them and they did taste a little off.“
“Shout out to KS#13 Sidel if the name on the receipt was accurate. They are detail oriented and have exceptional customer service, very friendly and probably the nicest person I have ever encountered at a McDonald’s. I just went thru the drive thru to claim my birthday reward that was about to expire at 8:48 am on 4/8.“
“The dining room opens at 6:00 a.m., is kept clean, and is not very busy in the first hour or more. The drive-through is busy, but moving smoothly. The staff is courteous and professional. The service is very good. The food is consistently very good, and served hot and fresh. I enjoy relaxing here to browse on my phone with some good hot breakfast and coffee before starting school as a substitute teacher. I recommend this McDonald's.“
“This McDonald's used to be the worst so I stopped going I recently started going back a few times and it has dramatically changed The staff completely changed everyone there everyone there is so helpful and so polite The food's always hot and always fresh I will be going back“
“I absolutely love this location! Lupita and the young man with glasses who handles dispatch are always friendly, professional, and incredibly helpful.
The service is consistently fast and efficient. On the rare occasion that I have to wait for an order, it's never for long. Their timing is truly impressive.
Thank you both for the excellent customer service. Keep up the great work, MD!“
“I say this is probably one of the most efficient McDonald's on the side of town. Definitely convenient right before the freeway and always busy. But regardless they move things in the Drive-Thru very quickly and are pretty accurate with their orders. Never had a problem here good staff“
“I mostly only do coffee now at McD and much less often now.
Reasons have less to do with quality of food and service than the corporate structure, support and direction. But there are few other corporate businesses that have also lost my dollars and many more local, independent, individual businesses have gained my support and dollars.“
“The app didnt work and the guy in the drive thru was nice and tried to help. The food was surprisingly good! At first I thought the fries were kinda squishy and slimey but they actually had salt on them and tasted really good.
I stopped going to McDonald's for years because the fries would be so gross and have almost no salt.“
“McDonald’s food is what it is, I came here to review the service.
Our drive-thru experience has been consistently great for well over a decade. My son also enjoys the PlayPlace. Although we don’t go to McDonald’s as often anymore, we still stop by when he wants to collect a specific line of Happy Meal toys. We use them as small rewards for his academic and sports achievements, most recently, the Mario Galaxy toys.
Today, however, was frustrating. My son wasn’t feeling well after basketball academy. I was planning to take him straight home to rest, but he asked for a Happy Meal and a toy to add to his collection. We’ve collected 6 out of the 12 characters so far, so I decided to call at ahead to avoid wasting time. I called at 6:10pm.
Unfortunately, the employee who answered didn’t seem to understand my question when I asked which toy numbers were in stock. Before I could clarify, she hung up on me. Who does that?
I decided to take a chance and go in anyway. When we arrived, we were told the toys had already been discontinued. It would have saved us time, and my sick son some energy, if that had been communicated over the phone.
I did ask to speak with a manager so they’re aware about this girl’s trashy service. The manager (Hispanic male) came out and, while not particularly apologetic, did make an effort to help. He checked the back and found two toys we didn’t yet have. We purchased two Happy Meals, and he also added a small bonus to make up for the inconvenience.
So despite the rough start, I appreciate the effort to turn the experience into a positive one. Thank you.“
“Stopped by here the other day, went through the drive thru to get some grub and a drink. A young lady named Jasmine was operating the drive thru, and was very friendly and helpful. Had a great attitude and left me with a smile and wonderful service! It's great to see young people take thier job with pride and enthusiasm. Thank you Jasmine for the wonderful service, and keep up the good work! Great place!“
“Ordered from. The kiosk, I found contactless ordering and payment fine, until they bah your food up and set it on the counter and never call our the #, or update the computee to the # served next. 20 mins it sat behind the counter until the food was cold, and I lost my patience and composer. Tech. Is supposed to make ones life easier, ...right?“
“It's McDonald's! My granddaughter asked to go to McDonald's. We were parked right next to a Burger King. I asked, hey why don't we go to Burger King instead? She said no! McDonald's is better. 😄 What's a grandpa to do? Well, I regaled her with my childhood story about reciting the Big Mac commercial correctly and getting a free Big Mac. . .that's what you do. Anyway my grandchildren think the McNuggets are the best in the world.“
“This is the best McDonald's as compared to any other in any city:
Food is quickly prepared with care, and employees are friendly.
I avoided McDonald's for decades due to a history of low quality experiences before visiting this particular restaurant. The food is only a worthwhile value by using the app nonetheless.“
“Clean and modern and fast. The crew behind the counter works like a machine and the food is delicious like it's supposed to be. This is the McDonald's to compare other McDonald's to, And don't forget to use the app for the good deals! The app is a piece of crap, but it's still got the good deals.“
“One of the best McDonald's ever. For 945pm, March 24. At the kiosk, we take a number and a nice person brings it to us. I ordered my fries without salt. The young lady made a point of telling me the fries just finished cooking when she saw I had no salt on my ticket. They were nice and hot. The young lady made me feel like a valued customer. The food was delicious. The restaurant was very clean. If this location were near my home in South Carolina, I would eat there a lot. But the next time I stay at the Hampton Inn airport in Vegas I know I'll be eating here. Keep it up!“
“Give this Casey a raise. Never in my ever have I been met with this level of exceptional customer service, especially in a fast food restaurant. She greeted most people by name, was super accommodating to all our mods and just had the best demeanor. Came for the grinch box, stayed for the vibe. I would eat here just for this energy.“
“This location lives up to the McDonalds name. The food is consistent, fast and the employees always friendly. The reason for the review is that I just ordered from here and it was raining outside. From the drive thru window, you could see water pouring in through the roof right into the kitchen. Not okay!! What is the owner doing to fix that roof?! Those poor employees!
So, Mr. McDonalds franchise owner, get that damn roof fixed. That disgusting and definitely not up to code.“
“I bring my youngest grandson here every day after school Monday through Thursday. And we spend a good quality time here, he likes to play with the children in the playground where there are many children playing and running around, screaming, being loud being children 😆 just having fun! Being children and doing what children do, making friends 🧡.
He looks forward to our days out...
So I give the atmosphere a one hundred. The services are okay. Well, i dont eat Mcdonald's, as my grandchildren and children do.“
“After shopping at Smiths, I decided to pick up a sandwich from McDonald's in the same parking lot. When I walked in, I was going to turn around and walk out because it was so busy, but I stayed and ordered anyway. I had to order from the machine because it was too busy for the one young man working front counter while everyone worked the drive thru and prepare food. He politely told the front counter customers to order from the machine on the dining room simply because he was the only one working front counter; at the same time he was making sure the workers get the order together and get them out to the customers. It was dinner rush around 6:45pm. Let me tell you, he did great!!! He constantly told the front counter customers to be patient with him while he do his best to take care of each and every one of us including Door Dash and UberEATS!!! He kept his cool and thanked each and every customer for their patience!! When my order was ready, I made sure I let him know he was doing just fine. Hopefully he will continue to keep his cool while he get through the dinner rush! That is one hard working young man! I give him a TEN PLUS for his excellent customer skills!! Next time I won't be so skeptical of visiting during dinner rush knowing there is someone there that knows how to handle himself working under pressure!! Fabulous job to your dinner crew!!“
“Guuuurrrrllll, this McDonald’s right here is the one. I think the A team was working this morning because they actually made my iced coffee and sweet tea lemonade to a perfect blend. My McMuffins weren’t burnt either!!! And all the employees are nice, none of those deadbeat teenagers with sour attitudes at the window. Definitely my go to McDonald’s for the morning rushes. Only improvement I’d recommend is to get security to get those unhoused men to stop loitering in the drive through lanes.“
“It is a nice clean restaurant we are visiting Las Vegas from out of town. Service was wonderful. A young man named Manuel was super helpful and has been honestly the best customer service we've had since we've been to Las Vegas. Thank you Manuel!“
“If your looking for a quick bite this is the place for you. They serve breakfast items like the mcgriller and different sausage sanwiches their coffe is the best from got to blended. They also have for lunch and dinner burgers and different kinds of chicken like nuggets which aremy fave and also chicken sandwiches.They even have a fish sandwich. If you need something sweet after your meal they have that covered to from milkshakes to fried apple pie.“
“Reliable spot for a quick and easy meal. The food is consistently what you expect, and service is usually fast. It's convenient for a bite on the go. Did you know McDonald's serves over 69 million customers globally every single day? Solid 4 stars!“
“Hello I want to make a complaint about your employee I came to Las Vegas for a business conference I do not speak the English language well I asked for a beef burger with cheese He began to laugh hysterically and with all his insolence he acted like a fool, even customers started laughing at me. Is it permissible for this act of an employee representing a trademark such as McDonald's“
“Fatesha Johnson is awesome She is so kind and patient with all her trainees She had about 6 new employees working at the time I visited for Labor Day weekend my order was a bit screwed up but with her kind humble spirit she made everything possible and was able to manage the dining area and the drive-through... Ms. JOHNSON ROCKS“
“We have had an overall awesome experience over the week we have been here with this team! Lamere and Alexandra (please forgive me if I butchered your names). They were the friendliest, most conversational, and just happiest people that we encountered at this McDonald's!!!! Our Sunday morning was better because you were init! Thank you!!! This McDonald's is in a food court and it is generally busy however, we never had a hard time finding seats. Family friendly. Just an easy, enjoyable experience“
“I only give this review for two people manager Vincent and employee Dion . I came to pick up my drive thru order and was immediately annoyed over the fact they told me I couldn’t pick up my coworkers orders please make that make sense I asked for manager and I was given some girl which I didn’t even bother her name she started talking about rules I specifically asked for a manager and I was given her . Vincent came thru with great customer service resolved my issue and gave me my coworkers food . He was apologetic and it wasn’t his fault I just appreciate the care and Dion was just just adorable he brought me out my order and asked if there was anything else he can help me with . They over all changed my whole perspective thank you to those two !“
“One of the better McDonald’s in Vegas area. The manager is very attentive and resolves issues quickly. I had a curbside pick up order that took over 27 minutes. I can’t fault them bc it was the app. The app said my order was still being prepared and I was parked in the shade due to the heat for about 5 minutes after the order and moved to my spot shortly after I ordered the meal when my notification said my order was about to be delivered. 20+ minutes after as I was sitting in my spot the food didn’t come out so I went inside and the manager realized that I had missed my food order.
She quickly reheated my fries and brought me out my happy meals!
Because it was the BTS happy meal I asked if she had a couple of the figurines of BTS that I was missing and gave me an additional one bc I had such a long wait.
That was so kind of her and I almost finished my BTS collectibles bc of her.
I will be back!
Good customer service deserves loyalty!“
“It's a McDonald's! You pretty much know what to expect . MCDONALD'S hasn't really changed in years! It's the same McDonald's wherever you gi. The food doesn't change. The v kids have always loved to ho to McDonald's! Go and have some good Ole McDonald's fun!“
“I visited this place recently and came away with a very positive impression. The location was clean, organized, and clearly well maintained. One thing that stood out immediately was how welcoming the atmosphere felt. The staff was professional, friendly, and available whenever assistance was needed without being intrusive. Even though there were quite a few customers during my visit, everything seemed to run smoothly and efficiently.“
“The food was good, However our wraps weren't wrapped at the ends and was left open. The food was neatly placed inside along with the fries which I really appreciated since usually they just toss everything in there. I had to wait there for service for around 2-3 minutes but it wasn't that bad since the lady who took my order did it quickly and she was nice. I liked the music that was playing, They had a sign with instructions for people with dietary restrictions that I didn't really read and also the place was pretty small.“
“Adrian their worker up front is a really hard working respectful young man helped me with my McDonald's app and was completely respectful and nice to my entire family making us feel welcomed along with exceptional customer service the experience was a really good relaxing one my kiddos played and ran around like crazy having a good time“
“I had a great experience at the drive-thru at 5 today the worker who helped me was super friendly and professional. My order was taken quickly, and he even repeated it back to make sure everything was correct. When I got to the window, they greeted me with a smile The service was fast, Definitely one of the best drive-thru experiences I've had in a while. Keep up the great work!“
“The best McDonald's location in the Las Vegas area. They still have cash registers, the employees are attentive, courteous and are keeping the restaurant clean.
The double cheese burgers I had were on point and very tasty. Fresh hot fries too.“