“This location is awesome. This morning I received fast, friendly service. The supervisor/manager in charge was very friendly and beautiful. And they don't treat you like crap when you ask to use the rest room. Unlike several other locations.“
“Hands down the best and cleanest McDonalds. I cone here once a week for months with my son for the play place. This place is SPOTLESS. The drink-machine you could lick it! The employees are top notch and work their butts off cos this location is busy!
The drive thru parking lot gets difficult. You can get trapped. If you cone for drive theu easiest on non peak hours. The whole team deserves LOTS of kudos. McDonalds is such a special place for kids. Their standards of excellence at this location is what is ideal when thinking about McDonalds as a brand. I don't usualy post reviews but I had to.“
“Awesome! Good McDonald's. Pretty ladies and free water ready for thirsty tourists. Great customer service, no gatekeeping nonsense or crying over spilt milk. Excellent marks! Made an otherwise unbearable day almost tolerable. I can't wait for my paycheck to drop and I'm gonna bring my whole family next time.“
“They allowed homeless people to sit right in front of the door so we literally had to pass over them in order to go inside. Pretty scary for a woman by herself. They made no attempt to ask them to not block the door. The service was also very slow.“
“The dining room opens at 6:00 a.m., is kept clean, and is not very busy in the first hour or more. The drive-through is busy, but moving smoothly. The staff is courteous and professional. The service is very good. The food is consistently very good, and served hot and fresh. I enjoy relaxing here to browse on my phone with some good hot breakfast and coffee before starting school as a substitute teacher. I recommend this McDonald's.“
“Joaquín gave stellar excellent service. He deserves a promotion!! The manager denied helping us with a toy purchase after he even said he was just going to throw it away. Don’t understand why you would throw away a toy when you could make McDonald’s more money by just selling it to us and making a child very happy.“
“The best McDonald's location in the Las Vegas area. They still have cash registers, the employees are attentive, courteous and are keeping the restaurant clean.
The double cheese burgers I had were on point and very tasty. Fresh hot fries too.“
“Not all McDonald’s are equal, and the one at Charleston & Fort Apache proved that today. 🍟🔥
I don’t normally eat McDonald’s, but I stopped in to try the spicy chicken nuggets—and they were absolutely delicious. 🌶🍗 This location also has a playground, which is a nice bonus for families.
You order through the kiosk, and it can take a little bit of time, but overall the experience was great. Friendly customer service, good food, and definitely one of the better McDonald’s locations I’ve visited.“
“I received excellent customer service from Maria. I think she’s one of the managers. I accidentally spilled my drink, and the restaurant was pretty busy. She not only cleaned up the mess, but she remade my drink. She remained very composed the entire time and was very nice.“
“Some of the best community service I have received from a place. Come here frequently and never feel out of place. It's a McDonald's so it's not the best food but is still good when you need something quick. Besides for the occasional questionable person in the building it's pretty good 5 out of 5. 💯“
“Went drive through for breakfast. Drive thru associate was pleasant, spoke English, and was very polite. Egg McMuffins were the best we've ever had. Whoever assembled them did it with pride, they weren't just thrown together. They were hot. It almost seemed as if there were 2 eggs as the egg was so thick. Order was accurate. One of, if not the best McDonald's drive thru experiences rver.“
“I absolutely love this location! Lupita and the young man with glasses who handles dispatch are always friendly, professional, and incredibly helpful.
The service is consistently fast and efficient. On the rare occasion that I have to wait for an order, it's never for long. Their timing is truly impressive.
Thank you both for the excellent customer service. Keep up the great work, MD!“
“Typically make mobile orders for discounted fries/coffees and am usually turned around quickly and accurately. Depending on time of day when ordering, fries can be fresh OR a bit stale from being under warmers for a bit, but are usually good enough regardless.
The mcChickens i get here are good but also can be HEAVY on the mayo. not bad but they do kind of feel bukkake-adjacent“
“The food is consistently good, but there are frequently people loitering and panhandling near the entrance. While this is not the restaurant's fault, it can create an uncomfortable experience for customers entering and leaving the establishment.“
“I would normally give this location a 5 for the food but for some reason my son did not want to eat his nuggets this time. He said something just wasn't right and he eats them alot so he would know. I tried them and they did taste a little off.“
“Rideshare driver, came here at 4am, sketchy spot, unhoused community nearby, passers through often, but the staff was hella friendly and respectful but still made sure you weren't trying to steal or anything, let's people chill at the machines sometimes (as a good thing).
Able to park in the back for privacy if you gotta do something you don't want seen or to be surprised by“
“It’s good to see that there are still employees that take care of their customers and not just pretend they don’t see them! Even when they are super busy. Came in 6/14 2pm with my 5 year old daughter.
One of the guys was taking care of everything! It was refreshing to see
The playplace and whole restaurant was clean!
Thank you guys“
“Dashing fellow with a kind face and a leaf stem on his hat & a gentleman with the most phenomenal mustache. As well as the lady at the drive thru 6/19- around 11:30pm maybe 6/20 12am. The kindest nicest best people. THANK YOU. A doordasher and her kiddos.“
“I like to come to this location because the midday staff is on their A-game pretty much every time. The day crew always keeps it clean and friendly, the food comes fast and fresh. One gentleman, who I have seen excelling at this job on multiple visits, took the initiative to let me know that was about to be done for the day and offered to personally take my order to ensure it was taken before breakfast ended. I did continue at the self-serve kiosk, given that I was nearly finished, but that action exemplified the quality of his service. Always looking forward to coming back.“
“I think we were here 3 times. If you need your steps.... Didn't be afraid to venture out.
Staff is friendly and very eager to serve their customers. I think they work to get customers their orders which overall is the end game experience. It's giving lean.“
“This McDonald's used to be the worst so I stopped going I recently started going back a few times and it has dramatically changed The staff completely changed everyone there everyone there is so helpful and so polite The food's always hot and always fresh I will be going back“
“I say this is probably one of the most efficient McDonald's on the side of town. Definitely convenient right before the freeway and always busy. But regardless they move things in the Drive-Thru very quickly and are pretty accurate with their orders. Never had a problem here good staff“
“McDonald’s on Charleston & Town Center in Summerlin is one of the better locations around. 🍟🍔 I think there are only two McDonald’s in Summerlin, and this one is always clean with a great staff.
This location also has a playground, which is a nice bonus if you have kids with you. The only thing I really wish they would bring back is the self-serve fountain drinks. That always made grabbing a refill so much easier.
Overall, clean restaurant, friendly staff, convenient location, and a solid McDonald’s experience.“
“Visited this McDonald's over 20 years and always been a good experience, good service, clean and excellent management, and cashiers . Today appreciate the good by the cashier Amara ..so sweet girl and overall maintenance of the lobby by Jessy ..good team. 🫠👌“
“I came through the drive thru on 11/20 around 1-1:30am and got nuggets. Usually the employees misunderstand or mishear me when I ask for HONEY and give me honey mustard. No big deal.
Today the employees got my order exactly perfect I wanted to make sure they were thanked as it was super busy and clearly understaffed and they took the time to get my order correct. Thank you! I didn’t get a name but it was 2 young ladies working the DT windows thank you both!“
“After shopping at Smiths, I decided to pick up a sandwich from McDonald's in the same parking lot. When I walked in, I was going to turn around and walk out because it was so busy, but I stayed and ordered anyway. I had to order from the machine because it was too busy for the one young man working front counter while everyone worked the drive thru and prepare food. He politely told the front counter customers to order from the machine on the dining room simply because he was the only one working front counter; at the same time he was making sure the workers get the order together and get them out to the customers. It was dinner rush around 6:45pm. Let me tell you, he did great!!! He constantly told the front counter customers to be patient with him while he do his best to take care of each and every one of us including Door Dash and UberEATS!!! He kept his cool and thanked each and every customer for their patience!! When my order was ready, I made sure I let him know he was doing just fine. Hopefully he will continue to keep his cool while he get through the dinner rush! That is one hard working young man! I give him a TEN PLUS for his excellent customer skills!! Next time I won't be so skeptical of visiting during dinner rush knowing there is someone there that knows how to handle himself working under pressure!! Fabulous job to your dinner crew!!“
“The food is always consistently good only complaint that I have and this goes for all McDonald's is their automated soft serve machine shutting off at like 10:00 and then no ice cream all night long! Makes me wonder what kind of back channel deal they made with some of the retailer to force us to go somewhere else to get ice cream in the middle of the night when we have our midnight cravings yeah I love McDonald's but it really makes me mad that we can't have ice cream anytime there's no reason why they can't change it the damn soccer machine doesn't need to be down for 8 hours it can probably be cleaned in 3 hours at the most so maybe closing it down from 2:00 a.m. to 5:00 a.m. would be more appropriate but cutting off ice cream at 10:00 is cutting off your nose to spite your face and that goes for all McDonald's. So if anybody has been wondering why no ice creams when you go to McDonald's it's because they're soft serve machine usually shuts off automatically or so they say it shuts off automatically at 10:00 p.m. and then isn't available until like 6:00 in the morning or 7:00 or 8:00 and that's just ridiculous. I don't think it cost that much to run it it costs more not to run it and drive away regular customers who wood frequent the restaurant at those hours but are not going because of the ice cream not being available. It's an ongoing ort peeve of mine and I'm sure many others who haven't been able to take the time to speak up about it . And guess what I'm sitting in front of 7-Eleven and McDonald's is across the street and I wanted to go there to get ice cream but it's not available so now I got to go and get it at 7-Eleven. 🤷“
“One of the best McDonald's ever. For 945pm, March 24. At the kiosk, we take a number and a nice person brings it to us. I ordered my fries without salt. The young lady made a point of telling me the fries just finished cooking when she saw I had no salt on my ticket. They were nice and hot. The young lady made me feel like a valued customer. The food was delicious. The restaurant was very clean. If this location were near my home in South Carolina, I would eat there a lot. But the next time I stay at the Hampton Inn airport in Vegas I know I'll be eating here. Keep it up!“
“Had a great experience here. Mcdonald is doing bts toys in the happy meals. I ordered one and I got the same one I have been getting everytime. They were nice enough to let me pick out one instead. Thank you. Little things like this makes it great.“
“I have ordered fries several times over this year, and every time I get them they are horrible. I don't order fries often from fast food, and when I do, I expect them to hold up to the price I pay for them & McDonald's good name. They are undercooked & soggy. Where's the famous crispness they McDonald's fries were know for?“
“Trent helped me today, and he was spectacular. I come here as a customer but I’ve always come for food delivery and Trent always goes above and beyond when I see him to make sure people are taken care of and treated well. I have also had great customer service from Greg at this location as well! The team deserves the recognition.“
“Gladus was so rude I will never cover to mc Donald’s again the ladie was ignoring me when I asked to place an order looked at me and rolled her eyes and walked away how are you even an employee if she did that to every customer you guys would be out of business I wasn’t finished putting my order in and then I have to go around again because what reason so I had to place 2 separate orders“
“Stopped by here the other day, went through the drive thru to get some grub and a drink. A young lady named Jasmine was operating the drive thru, and was very friendly and helpful. Had a great attitude and left me with a smile and wonderful service! It's great to see young people take thier job with pride and enthusiasm. Thank you Jasmine for the wonderful service, and keep up the good work! Great place!“
“Ordered from. The kiosk, I found contactless ordering and payment fine, until they bah your food up and set it on the counter and never call our the #, or update the computee to the # served next. 20 mins it sat behind the counter until the food was cold, and I lost my patience and composer. Tech. Is supposed to make ones life easier, ...right?“
“It's McDonald's! My granddaughter asked to go to McDonald's. We were parked right next to a Burger King. I asked, hey why don't we go to Burger King instead? She said no! McDonald's is better. 😄 What's a grandpa to do? Well, I regaled her with my childhood story about reciting the Big Mac commercial correctly and getting a free Big Mac. . .that's what you do. Anyway my grandchildren think the McNuggets are the best in the world.“
“I bring my youngest grandson here every day after school Monday through Thursday. And we spend a good quality time here, he likes to play with the children in the playground where there are many children playing and running around, screaming, being loud being children 😆 just having fun! Being children and doing what children do, making friends 🧡.
He looks forward to our days out...
So I give the atmosphere a one hundred. The services are okay. Well, i dont eat Mcdonald's, as my grandchildren and children do.“
“Went through the drive thru several days ago and ordered breakfast for my office and your drive thru staff, Andrew was extremely outgoing, friendly and a breath of fresh air for my hectic morning. I really appreciated his friendliness and his cheerful attitude. Thanks for putting a smile on my face. You made my day. I wish you nothing but the best at McDonald's. Keep up the greatness and never change for anyone young man. God bless you.“
“Hello I want to make a complaint about your employee I came to Las Vegas for a business conference I do not speak the English language well I asked for a beef burger with cheese He began to laugh hysterically and with all his insolence he acted like a fool, even customers started laughing at me. Is it permissible for this act of an employee representing a trademark such as McDonald's“
“Your typical, standard McDonald's
Nothing particularly stood out about this location, but nothing went wrong either. The food was warm, the wait time was average, and the order was correct. It’s a perfectly fine, standard McDonald's to stop by if you're in the area and need a quick bite.“
“Adrian their worker up front is a really hard working respectful young man helped me with my McDonald's app and was completely respectful and nice to my entire family making us feel welcomed along with exceptional customer service the experience was a really good relaxing one my kiddos played and ran around like crazy having a good time“
“It is a nice clean restaurant we are visiting Las Vegas from out of town. Service was wonderful. A young man named Manuel was super helpful and has been honestly the best customer service we've had since we've been to Las Vegas. Thank you Manuel!“
“Very Good McDonald's, not my normal go to place but every time I visit America I always have a McDonald's, why you ask well the answer is simple, McDonald's in America is a 100 times better than what we get in the UK, I dont eat McDonald's in the UK unless im desperate, UK McDonald's is normally cold and dry, American McDonald's the food is always hot and tastes fresh.
The UK could learn a lot of things from the Americans when it comes to McDonald's.“
“I went the afternoon of August 21 and the manager (I wish I got her name) at that time was absolutely amazing and such a sweetheart! She was kind, helpful, patient, and professional. I was on the hunt for the viral Godzilla x Sanrio toys and she went above and beyond to help me. Apart from her awesomeness, the fries were super fresh and hot, and the Coke was at its crispiest. I took a star off for it being in the foodcourt of the Casino, but the McDonald's itself was super clean.“
“Fatesha Johnson is awesome She is so kind and patient with all her trainees She had about 6 new employees working at the time I visited for Labor Day weekend my order was a bit screwed up but with her kind humble spirit she made everything possible and was able to manage the dining area and the drive-through... Ms. JOHNSON ROCKS“
“I only give this review for two people manager Vincent and employee Dion . I came to pick up my drive thru order and was immediately annoyed over the fact they told me I couldn’t pick up my coworkers orders please make that make sense I asked for manager and I was given some girl which I didn’t even bother her name she started talking about rules I specifically asked for a manager and I was given her . Vincent came thru with great customer service resolved my issue and gave me my coworkers food . He was apologetic and it wasn’t his fault I just appreciate the care and Dion was just just adorable he brought me out my order and asked if there was anything else he can help me with . They over all changed my whole perspective thank you to those two !“
“We came in tonight for the JJB school fundraiser. It was SUPER busy so as soon as we saw a table open up, we jumped on it. There was some food and ketchup from the previous people. I was hoping someone might come by and wipe it but all the employees were working super hard. I caught Brendon's eye and asked if we could get a quick wipe. He couldn't have been any nicer. He grabbed a towel and wiped everything thoroughly. I felt bad because it was so busy, but he was so nice and positive I felt a lot better. He also brought us our food, and a other family joined and was sweet to see if they wanted their ice cream a little later so the kid's had time to eat. Great employee with a really positive attitude that stood our for me. Thank you Brendon!“
“Probably the best McDonald's in Vegas and 1 of the best I have ever been to. I generally go through the drive-thru, they are very quick and super friendly. I will go out of my way to come to this McDonald's over a different closer to me as this place will still be faster than other locations.“
“I had a great experience at the drive-thru at 5 today the worker who helped me was super friendly and professional. My order was taken quickly, and he even repeated it back to make sure everything was correct. When I got to the window, they greeted me with a smile The service was fast, Definitely one of the best drive-thru experiences I've had in a while. Keep up the great work!“
“I had went through the Drive thru was very fast, efficient, as well the people were very sweet and nice. I got my food quickly even though it was quite a big order. My food was fresh and hot and I go all my sauces in the bag. This is one of the most best location I have been to around this area I will most definitely be coming back to this location!“
“Recommended.
The only normally priced meal. I had while in Vegas for a week. I assume they would actually be much higher than normal, but they did not seem to be very nice.Large restaurant with normal prices and fast service.Like any other mcdonald's“