“Important to note they charge by cup size and per topping. I didn’t know this when I put a tiny bit of froyo in a cup, and a very small amount of 2 toppings, to see $9.37. If it were simply weighed (as it is in other shops), would’ve been <$6. I think this place is only potentially worth it if you fill your cup up and add a lot of one topping…“
“The service is exceptional - when choosing ice cream cakes, always willing to provide advice and take the time to personalize and make each one special. The ice cream cakes are freshly made here and by far the best. Ice cream and shakes are also great at this location. Finally, the equipment is well maintained and sanitary. Carvel does one thing - ice cream - and at Webster Ave it is done right!“
“I accidentally dropped my new iceccream cone on th floor and the customer service rep gave me a new one free of charge. Also, without my asking, he had me try some samples that he thought were similar enough to my order that I would like them.“
“Definitely excellent customer service, the delicious ice cream, the presentation and design that dedicate the maximum to the cake... I recommend this place the best... and not to mention the cleanliness, always taking care of the customers' health. ...highly recommended....“
“I want to say the girl managing here is super helpful and always so positive. She happily made me 30 $5 gift cards for my son's class and the most amazing race car birthday cake. This did not used to be my "go to" Carvel even though I could walk here but it is now.“