Dunkin' Donuts in Elyria

“We visit this location quite regularly. I wish that I would have caught her name after all these visits, but there is a sweet blonde gal that works the drive thru window pretty often, who is ALWAYS so kind to us! This morning though, she really went above and beyond and I would love for her wonderful customer service to be recognized!

My son is 5 years old and has Autism. Aside from having several food allergies that make eating difficult; he is a picky eater, struggles with various textures, and like many individuals with Autism….he struggles to trying new things. A few months ago, he discovered he likes the glazed munchkins (he calls them “squishy circles” ?).
It became the best part of his morning, stopping for his squishy circles (and mama’s much needed coffee!) Until about 2 weeks ago, when we got an order of munchkins that the glaze was still quite fresh…making them sticky. He reached his hand in the bag to grab one and was absolutely horrified by the sticky texture on his hands. Ever since, he cries “no sticky squishes” ??

So this morning, I tried ordering him an “old fashioned” donut on the app….hoping that the plainness of the donut would cure his fear of the stickies. When we got to the window, the sweet blonde gal told us they didn’t have old fashioned and offered us glazed instead. So I awkwardly explained our dilemma….which she kindly and patiently listened to without any judgement. I embarrassingly asked if there was any way she could pick….the least sticky….of the glazed munchkins for him….to which she said no problem!

The pure shock….followed by absolute JOY on my son’s face when he looked into the bag and saw the original “squishy circles” that he fell in love with…truly made my morning. To her, it seemed like no big deal. She provided us quick and kind customer service and probably went about her morning thinking nothing of it. But for us (special needs families)…these small moments of kindness are BIG.

So if anyone sees this and knows that sweet blonde gals name, please extend my heartfelt thank you to her for making my son’s day! ?

(Friday, June 7th, 2024 around 9:15am, drive thru of the N. Abbe Road, Elyria location)

Kid-friendliness: Going above and beyond to make a child’s day!“

“Consistently declining location. Normally, when I come here before work to get my usual stuff, it's quick and easy no issue issues. I normally order the same things unless I have an extra person with me. The last 2-3 orders I've done have not been correct, and it's too much of an inconvenience for us to turn around and wait in line for another 30 minutes to get it fixed. We got a half dozen donuts for the weekend. They gave us stuffed donuts instead of dipped donuts. Also, it's normal for ½ dozen and dozen donuts to come in a box. When this lady handed me a literal bag of donuts, disappointed is more appropriate than the "WTF" error code my head threw up. So here we are, pulling out our mangled stuffed donuts that are now trash bound because of the inability to read an order ticket. It's almost worth the inconvenience of going to a different location if they are going to get the order right.

No coffee, no donuts, no bottled drinks. I have to say I don't think a single thing on our order was correct today. 20 minutes of waiting and 30$ later and still disappointed. I didn't just drive to amherst. Why is it only some days this location kills it, and other days it's hardly functioning?

EDIT: Recently, I've been going only on certain days because I've noticed it's only 1 or 2 workers that really take their time in the morning or mess up specifics. I changed my rating. I think personally staffing 1 extra person in the mornings would do wonders for traffic. I just noticed that by the time I'm pulling out of the drive through that you guys have the line starting to wrap around the building.“