Dunkin' Donuts in Cleveland

“This Dunkin is on the first floor of the Tower building (where RTA runs). Went on a Sunday morning before checking out of my hotel, so I appreciated the short line and fast service. Their donut selection was a little low, but what I got was fresh and tasty!“

“Quick service, staff working the register was very patient and ensured my order was correct! was pretty busy but still very quick! only downsides were no bathrooms and zero seating, though these things were posted everywhere. would visit again!“

“The mango pineapple refresher has me addicted since last summer. It’s just what I need to make me feel better because it’s so delicious. I order ubereats or DoorDash all the time. 9/10 the drinks be flavorful and when I do order an iced coffee the butter pecan is my go-to. The service and the hash browns is good here too.“

“I can’t say enough great things about this Dunkin’ Donuts! Every time I stop in, the employees are incredibly friendly, welcoming, and hardworking. They always greet customers with a smile, provide fast service, and make sure every order is made correctly. It’s clear that the staff genuinely cares about their customers and takes pride in what they do.“

“Super-nice staff. Small counter in the university center food court. It’s popular with students so there is frequently a line while classes are in session, but the line moves fast.

Parking: It’s in a university building and clearly meant for foot traffic on campus. There is an underground paid parking garage directly below it but not a quick in-out by car. However, if you are already on foot or pedestrian wheels (wheelchair, escooter, stroller) in University Circle for other purposes, it’s a quick stop-by for coffee and a snack.“

“I just want to say that Harris's customer service was absolutely on point and even better he heard what I was telling him and he made my coffee absolutely perfect and not to mention their sausage egg and cheese croissant sandwich was superb you must stop there and get you one. I love the dunkin' donuts it's the greatest 💓“

“I came here today for the first time to pick up my mobile order. They were out of milk, so one of the ladies let me taste another milk they had to see if I would like that instead…I really appreciated her taking the time to do that instead of just asking me to pick something else! Then my 4-year old seen the donuts through the display case and started asking for some chocolate donuts… But I didn’t bring my phone inside so I couldn’t pay for them and I was parked with my hazards on and trying to hurry and get done before I got a ticket! So the other lady that was working handed my son a bag with 2 chocolate donuts! He was SO happy!🥰 I cannot say enough about these 2 women and how amazing they are at their jobs! You don’t run into genuinely kind people like that very often these days, so it’s really nice when it does happen. Their customer service skills are amazing, and they went above & beyond to not only make sure I was happy with my drink, but that my baby boy left with a smile on his little face as well! What they did for us today may seem small, but it genuinely warmed my heart and made my day better! THANK YOU Crystal & Janetra!! ❤️🤗🍩“

“I come to this location frequently for the meal deal as its a very nice and convenient option for me when im out and about and want a coffee and a sandwich. I went to a different location before my stop and they said my card was having issues and they couldnt accept payment, which was weird because I've used this same card at both locations before with no issues, I understand it must have been a system problen as my card is what I receive my tips on from my job, when I went to this location to see if it had the same problem it did, but the manager wanted to help me out so he tried to input it manually and it was still not accepting payment despite the fact my card had enough money on it. I wish I asked his name but it is 11:20 on Sunday the 20th of September 2026, he covered the 4.50 total for my meal and was extremely nice and pleasant to deal with as were the other workers who tried to assist me! I'm absolutely coming back to this location whenever I want coffee or a snack. This store left me feeling better about my day and gave me my food despite the card issues! They should absolutely be commended for their friendliness and helping customers out. Thank you very much and I look forward to the next time I come here!“

“This particular dunkin, is a very good one! The staff are always friendly, and greet people! They always double check the orders then ask for you to do so!.
And for the volume of people they Handle, especially in the mornings, with the , ' Major Corporate cleavland clinic' traffic that they have on a daily, they need to be given praise, becuause I've watched people get upset and be rude, which is completely wrong. So big shout out to this dunkin, they do very well!
Naysayers can kiss ass! Thia dunkin rocks! Fast, friendly, efficient, and professional! Love you guys!
Thank you!“

“Oct 12th & 4pm the woman running the entire operation ALONE said her manager just quit. I tell you what, RIGHT there IS YOUR NEW MANAGER! Shes running that whole operation alone! Hire her a hand and set her free to run it! Give her a raise because she is in there doing the job of 3 people at a minimum!“