Customers` Favorites
Customers` Favorites
“Always yummy pizza and great service! 🍕“
Customers` Favorites
“Ordered a mushroom steak and pretzel sticks, im definitely outside of there delivery area. Place my order and they were quite busy so I told them no rush I do know I’m outside your area . Was expecting hour or maybe two wait . Not 30 minutes later my food is here and it’s so hot I can hardly eat it . ( I love my food super hot right out of the oven ) those pretzel sticks are life changing . Great place to eat . Do not skip out on the pizza either it’s our family favorite“
Customers` Favorites
“You can tell a lot about a place by how they treat people right before closing, and Papa’s Pizza Palace absolutely passed that test for us. We showed up about 10 minutes before they closed and honestly almost turned around because we didn’t want to be those last-minute customers keeping everyone there late. We felt bad even walking in that close to closing time, but the blonde girl working up front immediately made us feel welcome. She was incredibly friendly, patient, and had such a positive attitude the entire time. Not once did she seem annoyed or rushed, which honestly surprised us because a lot of places would have made us feel like a burden for coming in so late. She took our order with a smile, answered a couple questions we had, and genuinely acted happy to help us. That kind of customer service is getting harder and harder to find these days, especially late at night when employees are probably exhausted and ready to go home. It really stood out to us and completely changed what could have been an awkward experience into a really positive one. The owners should be proud to have someone like her working there because she represented the business so well and made such a great impression on us. And the pizza itself was amazing. Fresh, hot, loaded with toppings, and honestly some of the best pizza we’ve had in a long time. You could tell they still cared about the quality even right before closing. We actually drove about 30 minutes to try this place after winning a gift certificate, and after this experience, we’d gladly make that drive again even without one. Between the great food and the genuinely kind customer service, Papa’s Pizza Palace definitely earned repeat customers out of us. Places that still treat people this well deserve recognition, and we’ll absolutely be back.“
Customers` Favorites
“Had a wonderful sit down with family, ate wonderful pizza and service was amazing!!!! 5/5“
Customers` Favorites
“Sarah’s has great pizza and fast delivery. Decent sticks when you get them half baked. Tonight’s been a rough one though; we put in an online order, and paid, but I forgot to add a few ranch to it so I called to ask if I could pay them for it on delivery. When they answered I said I could hold. I held. And held. At the ten minute mark I hung up to call back, I planned on apologizing but saying I just had a quick question. Wouldn’t you know it, the phone’s busy. Checked about once a minute for five minutes, to make sure it wasn’t just someone ordering. Checked one last time before sending my review. I understand being overwhelmed and understaffed, but having the phone off the hook is something that’s always struck me as unprofessional. Maybe they couldn’t do it the receiver in the cradle while I was on hold, but then that raises back the point that ten minutes is awfully long to sit on hold for a pizza shop. I just wanted a couple of cups of ranch, man…I’ll still order from Sarah’s. It’s good food, and they’re definitely great people. We don’t have many options for delivery in New Lebanon that my family can agree on but we all like Sarah’s. I just don’t feel very valued as a customer right now.
Vegetarian options: The veggie pizza is what we most often get as my mom is vegetarian. We love adding extra banana peppers, and she never gets the green olives, but it’s DEFINITELY delicious. She’s also ordered a white spinach pizza before with garlic I believe? That one was a while ago, but it, too, was delicious. The white sauce is not vegan, but the pizza sauce and the crust both are.
Parking: A couple of spots in the back lot where employees park, but we had a delivery driver clip our car once in that tiny lot, with us sitting in. It’s hard to maneuver.“
Customers` Favorites
“We have ordered a little bit of everything. It was all really good. Worth the drive to pick it up!“
Customers` Favorites
“picked up some pizzas on the way home from soccer. Taco pizza was incredible. So much meat! I saw 2 different young guys working. Both very polite. Will definitely be back!“
Customers` Favorites
“They have great garlic parmesan wings. And great tasting hamburgers. staff are real nice and friendly. never get a chance to come into Trotwood town try this place. I just love to see your smiling faces of the staff they are wonderful. The building is nice and clean inside and out.“
Customers` Favorites
“awesome pizza, great food and great ice cream too!! highly recommended“
Customers` Favorites
“Ordered delivery which they said would be an hour. Called one and a half hours later to enquire about order. Without hesitation they checked, said it was on the way and that it would now be discounted. Love the customer service with giving a discount without having to ask.“
Customers` Favorites
“had a miscommunicationwith online order. picked up through carryout only to get home and see the miscommunication. I contacted the Pizza Hut and the manager, Matt, was above and beyond ensuring I will return again and again. the respect was appreciated and extra mile he gave was tremendous and so appreciated beyond words thank you Matt. you're great!“
Customers` Favorites
“Hi! Omgosh❣️ The best pizza in the world! And, on top of that, we were greeted by Eddie he is so enthusiastic about Cassanos and really showed us his gratitude for coming. So, we came out for pizza and ended up just really enjoying our afternoon with Eddie and Jacob and Jason. Please thank them for their top tier hospitality“
Customers` Favorites
“I ordered a large deluxe, no onions , well done and got the BEST pizza I've had in years ! Kudos to the New Lebanon restaurant for going above and beyond !“
Customers` Favorites
“Ordered breakfast this morning and was extremely pleased! The food was fantastic! We will be dining in soon! Best breakfast we have had in a long time!!“
Customers` Favorites
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“Tracy is the best waitress ever. The food is always great. The Monday night trivia with Trivia Shark is the best in the area! We love this place. The prices are very reasonable and the servings are better than most places for the price. Never disappointed at this place!! It doesn't open until 4pm but worth the wait.“