McDonald's in Kanata

“Thank you to Matt (Manager) at this McDonald’s, who is an exemplary Manager at this location and setting the standards of excellence!

@6:45am on Thursday, I went to this McDonald’s a couple days ago to try the Chicken McGriddle Sandwich if it was available. I went through the Drive-Thru. After a short discussion, the Chicken McGriddle Sandwich was available and I asked for the meal with a large coffee and an extra hash brown. Everything appeared to go well and I received my meal at the next window and went home.

After I got home and got around to eating my breakfast and try the Chicken McGriddle Sandwich I discovered that it was a chicken wrap in the bag. After eating the breakfast, which was delicious, I felt a little disappointed that I didn’t get the Chicken Mc Griddle sandwich that I originally went to get and wondered if I had gotten the value of the meal compared to the meal that I had ordered and paid for.

When I called, I spoke with Matt and explained the situation that happened maybe half an hour to 45 minutes ago and Matt was great and suggested that I come back and he would fix me up with the Chicken McGriddle which I wanted to try and to be sure I got the correct product. I said well I don’t know if I could come back that day, and I would be by in the morning. Matt agreed and relayed that he would leave a note for the other managers and he will be in after 8 AM whichever way it worked out.

The next day I was late going and I didn’t get down there until noon or so maybe even closer to 1PM. After a short wait, I met and spoke with Matt and during the course of our conversation, it was relayed that breakfast was over (Breakfast is Over at 11AM) but he was more than willing to make the Chicken McGriddle Sandwich happen and he would make it himself. I declined and said that’s not necessary, Breakfast is over and the team is onto the afternoon workflow and I don’t want to disturb the kitchen I will just come back tomorrow morning if that’s OK. Matt was agreeable. However, on further discussion with Matt I relayed that I hadn’t eaten yet today and I would be ordering lunch to go. Matt took my order for a Spicy Habanero McChicken Sandwich meal with a large coffee and then he refused to let me pay, with my thanks and gratitude we parted ways saying see you tomorrow.

This this morning, I went back to McDonald’s around 9:30AM for the Chicken McGriddle Sandwich. Matt was in the kitchen with the kitchen crew in full swing. I asked for Matt and he came over almost immediately. Matt and I discussed my order, I told him well it’s now breakfast so I’m gonna want a full breakfast meal, so he could ring up whatever he was going to do on his end (as previously discussed) and I would pay for the extra. So, I ordered the Chicken McGriddle Sandwich meal with a large coffee ,plus an extra sandwich and an extra hash brown. I got I got my card out to pay whatever I owed and Matt just smiled and said it’s not necessary, It’s all good. Surprised again, I gave my thanks and gratitude, and Matt went back to work in the busy kitchen.

I had never met Matt before this last couple days, but in my opinion, he is an excellent manager and good people. Matt appears to really like his job and he is good at it. He certainly gets my recognition for being a great manager, and I hope McDonald’s itself as an organization values him as a manager. Matt certainly made my day on those couple of occasions that I interacted with him and he went above and beyond for me in my opinion.

Once again, My sincerest thanks and gratitude to Matt for turning this fumble into one of my greatest experiences with a manager.“

“Came here a couple days ago since this McDonald’s is the closest one to my house. I stopped by right before work like around 5am and saw one guy working all by himself. Even though it was busy, he was still nice and made me feel welcome. today morning I thanked him for his hard work. Need more people with a work ethic like him!“

“I was passing by MacDonald last night and I was craving for some good food, I stopped at the MacDonald and it was pretty late, there was guy name Rowan, I asked him can I please get everything fresh and it was as same as I expected. It was a really good experience and he helped me to understand the monopoly thing as well. I really appreciate that!“