McDonald's in Ottawa

“I’ve been here twice and the two employees I’ve been greeted with are so friendly and kind.

I keep forgetting to ask for their names but I’ visited the store on Oct 1 and bought a meal at 1140 am. It was the man that took my order and there another young girl working (i think she was the only one on shift ). Hopefully this information helps and they get some recognition!“

“Me and the fellas had a monstrous order and the staff were up to the task. Badriyah provided us excellent service while the staff in the kitchen made the best sixty nuggets of our lives. Would highly recommend this location when the midnight shift is working!“

“I have nothing to say but 6/5 stars for Guilherme (the manager in the red shirt) and Rohith (the guy in black), who are ALWAYS very attentive and kind. I’ve never had such a PERFECT experience at any McDonald’s. They are very special and hard workers. They work the night shift and are always wearing a big smile. I’m not the biggest fan of McDonald’s, but they make me feel at home, and red always makes the best hamburgers and wraps. Guilherme (red) always goes above and beyond to make customers happy. Even with something as simple as asking for a cup of tap water, he pays attention to every little detail, like asking what size we want and how much ice we’d like, and he prepares it quickly. It doesn’t matter how close I am to a McDonald’s, I’ll always order from this one! They keep things clean and organized. If there’s ANYTHING, please call the guy in red. He’s always going to be there to assist you! Great prices and service. Thank you again. 🥹🥰💞“

“McDonald's remains the global king of fast food, offering unmatched speed, low prices, and menu consistency across millions of daily orders. While iconic items like the Big Mac and world-famous French fries deliver reliable comfort and nostalgia, food quality varies, and service can sometimes feel rushed or impersonal.The GoodSpeed and Value: Orders arrive fast through efficient drive-thrus and mobile apps at budget-friendly prices.Iconic Taste: Hot fries and classic burgers provide instant, recognizable satisfaction.Convenience: Locations are everywhere, open late, and built for life on the go.The BadInconsistent Quality: Fries are occasionally lukewarm, and burgers can feel thin relative to their bun size.Varying Service: Dining room cleanliness and counter staff friendliness change depending on the specific franchise location.Final VerdictMcDonald's is not gourmet dining, but it does not try to be. It delivers dependable, quick calories at a fair price. It earns a solid 3.5 out of 5 stars for pure convenience and comfort food value.“

“I visited this restaurant recently in the morning , and I was so impressed by the manager. Even though it was very busy, she greeted everyone with a warm smile and made both the staff and customers feel welcome. When I visited again with my kids, she was just as friendly and engaging with them, which really stood out to me. It’s rare to see such genuine kindness and professionalism, and it truly made our experience special. The most recommended one.“

“Honestly, for the neighborhood its in, its doing pretty alright for itself. Clearly has been robbed in the past (also who robs a McDonalds??). One thing that I didn't like is that you have to ask the employees for ketchup, as there is no condiment area in the public area.“

“I came in earlier today in drive thru and when I went up to the second window I was met with the kindest lady, Her name was Ghaydaa and after she me served I wanted to speek to a manger to let them know her work is great then she said that she was a manger! I even told her to give her self a raise for her work. I will definitely come again this store always has the best staff.“

“Morning crew is awesome, friendly, fast and effective.

Afternoon crew leaves much to be desired. The crew seems like they aren't trained properly and don't even pretend they want to be there, so expect long wait times. Furthermore, the person on drive-thru speaks with the tone of an actual robot which is not very welcoming.“

“First off, it's McDonald's. Tastes like it should, etc. The stellar part of this particular branch was the staff. The lady working the pickup window could see we were struggling with the app, being unable to get it to work due to geo location issues - and very kindly took our order in person instead and kept us updated on progress. It was deeply appreciated at 4am, when the physical store area was unavailable and ordering is done via app. She was wonderful - and the food tasted that much better! Thank you, I wish I had gotten your name to mention specifically...“

“I had a really great experience in the night (2 am) at the drive-through. There was only one employee handling everything on his own, and despite how busy it was, he stayed calm, organized, and incredibly kind the entire time. He managed orders, payments, and service without missing a beat, and still took the time to be polite and respectful. It’s not easy doing all of that alone, especially during a rush, but he handled it with professionalism and a positive attitude. People like him truly make a difference—hardworking, patient, and genuinely caring about the customer experience. He deserves recognition for going above and beyond.“

“Experience the official rotten Ronnies. Remember to always follow the arrows and never ever step outside the prescribed boundaries. Cleanse yourself before entering and wear a facial covering to hide your identity. Cash is not acceptable due to the dangers of the flu nor is eating in the communal area. Enjoy your meal and keep safe“

“I have to change my review for this place from average to absolutely amazing.. the employees are all really really nice and great at their jobs same with all the swing managers, but there's ONE swing manager named Antonio who's absolutely amazing and goes the extra mile with EVERYTHING.. amazing attitude to making and prepping food and drinks all the way from being super friendly to how much ice you want in your pop or ice coffee... And the store manager is an absolute sweetheart as well and always remembers returning customers and gives her location a small town friendly and fast feeling rather than a here and gone give me your money food court feeling... I can't say this for many locations of any fast food restaurant but when coming to this place you get what you pay for from amazing customer service to properly and hygienically prepped food and drinks to emaculatally clean work stations... GREAT JOB GUYS“

“A few weeks ago I got a full spicy chicken meal to table service and I had it 3 minutes after placing the order. It’s like McDonald’s premium 😍

Today I redeemed a bunch of points and monopoly pieces, and everything was ready so quickly again. This McDonalds staff is awesome 😎“

“Overall this McDonald's is alright by my standards but staff need to be more observant about customers coming in with mobile orders through the app. The whole reason of using the app to place an order is to save time. Time is not saved if you see your order sitting there ready but staff don't acknowledge you. Whoever the girl is that works overnights clearly doesn't care about her job. I waited over 5 minutes at the after hours window for an iced coffee that should have been ready when I arrived“

“Service was great, food was clearly very fresh and nice and hot, nothing felt like it had been made and then reheated. Staff took my order and it was ready promptly with no errors. Would definitely go back, can’t ask for anything else really!“

“I pulled in here after driving from Trenton. It's probably the best McDonald's I've been to in years. Large parking lot, lots of space inside, fast friendly service, bathroom wasn't locked, lots of condiments available, and they actually accept cash!“

“I had a big Mac, fries, and a sprite the big Mac was probably the best one I've had incredible to be honest the fries you could tell they weren't fresh but the BBQ sauce saved them the sprite has little to none carbonation the reason it's a 4 because ik they can do better because it's usually always fresh fries and high carbonation drinks I would recommend this place the service was fast as always and just so yk the ice cream cones are the best ice cream you will have it will get you addicted to the food and the smell there big as hell Aswell now

Kid-friendliness: Everyone knows they have the happy meal with apple slices chocolate milk if you want a mcflurry they recently made a smaller version

Wheelchair accessibility: There are some slopes to get in but you would need somehelp for the curb altogether I think it's wheelchair friendly“

“It's usually busy during lunch hour or dinner hour, but it's fine but overall I love McDonald's, it has the BEST BAGELS AND FRIES YUM!!. I do miss the play place but it was also dirty so I get why it's gone but love coming here, I'm here everytime I have money and I love eating here“

“Very impressed with how Avo, the manager on duty, handled an issue we had called about several days earlier. I was treated with kindness, understanding and respect and it totally shifted my stance on how I felt about this McDonald’s after our previous experience. Not only did he save four regular customers, but he solidified the relationship stronger than it initially was. This is how you deal with customers. It is win-win for everyone involved.“

“Too be honest im concerned about safety.
I watched an employee spray disinfectant on the serving counter and it sprayed into the cups that were facing the top. Really??? Not safe. I mentioned it to the woman serving what happened and I didn't want my daughter drinking out of it. She literally frowned at me and gave me another cup and looked at me like im a problem. No concern or apologies. McDonald's really lost their smiles long ago“

“Wow! I’m impressed! I ordered yesterday a Big Mac and 10 pieace chicken nugget meal and I have to say everything was perfect! The nuggets were hot and crispy on the outside but tender in the inside. Big Mac was fresh and hot. Sooo yummy! This will now be my good go location although the one Montreal road is closer this location on st Laurent food taste much better. I cannot wait to reorder. I’m craving their chicken nuggets badly. Soo yummy!“