McDonald's in Ottawa

“Crazy busy (being close to Algonquin college), but always an excellent experience with this location - even when they get things wrong, they're willing to help to make it right! I wish the downtown Bank Street location had the same work ethic and customer service dedication...“

“I’ve been here twice and the two employees I’ve been greeted with are so friendly and kind.

I keep forgetting to ask for their names but I’ visited the store on Oct 1 and bought a meal at 1140 am. It was the man that took my order and there another young girl working (i think she was the only one on shift ). Hopefully this information helps and they get some recognition!“

“Me and the fellas had a monstrous order and the staff were up to the task. Badriyah provided us excellent service while the staff in the kitchen made the best sixty nuggets of our lives. Would highly recommend this location when the midnight shift is working!“

“I was visiting from New Hampshire and I stopped in for food on my way drive back home last night. One of the managers, Mercedes served me with a smile on her face the entire time and she even made my fries fresh per my request! Overall was such a great environment to be in. I’d definitely stop in again on my next trip if I knew she was going to be there:)“

“Feels a bit silly to review a McDonald’s but this one deserves it. I dont know how they do it but their food is consistently excellent. Even though it’s a bit further than the 2 other McDonald’s near our place, I will go out of my way to stop at this location because of this. I always find the service to be friendly and quick. My fav McDonald’s in Ottawa 🫶“

“I visited this restaurant recently in the morning , and I was so impressed by the manager. Even though it was very busy, she greeted everyone with a warm smile and made both the staff and customers feel welcome. When I visited again with my kids, she was just as friendly and engaging with them, which really stood out to me. It’s rare to see such genuine kindness and professionalism, and it truly made our experience special. The most recommended one.“

“I had ordered something that was on the offers and rewards menu before 11:00 a.m., my app wouldn't allow me to process the order, but the manager at the drive-thru was very very kind and helped put the order through at the same cost that was on the offers and Rewards option. Thank you so much“

“Really good experience at this location. The food was hot and fresh, and the service was fast and friendly. The staff seemed well organized and professional, which made the whole visit smooth. The dining area was clean and the overall atmosphere felt welcoming.“

“Fast food restaurant staff remarkable any time of The Day The food especially coffee thumbs up zillion percent out all Ottawa on Canada thanks The individuals should take the time to focus on services food and retail give a little bit of thank you goes long way!!!!! 😊“

“A few weeks ago I got a full spicy chicken meal to table service and I had it 3 minutes after placing the order. It’s like McDonald’s premium 😍

Today I redeemed a bunch of points and monopoly pieces, and everything was ready so quickly again. This McDonalds staff is awesome 😎“

“Experience the official rotten Ronnies. Remember to always follow the arrows and never ever step outside the prescribed boundaries. Cleanse yourself before entering and wear a facial covering to hide your identity. Cash is not acceptable due to the dangers of the flu nor is eating in the communal area. Enjoy your meal and keep safe“

“I pulled in here after driving from Trenton. It's probably the best McDonald's I've been to in years. Large parking lot, lots of space inside, fast friendly service, bathroom wasn't locked, lots of condiments available, and they actually accept cash!“

“I had a really great experience in the night (2 am) at the drive-through. There was only one employee handling everything on his own, and despite how busy it was, he stayed calm, organized, and incredibly kind the entire time. He managed orders, payments, and service without missing a beat, and still took the time to be polite and respectful. It’s not easy doing all of that alone, especially during a rush, but he handled it with professionalism and a positive attitude. People like him truly make a difference—hardworking, patient, and genuinely caring about the customer experience. He deserves recognition for going above and beyond.“

“I went to this McDonald at around 9 pm. What really surprises me was the fact that how quiet, clean and peaceful the place was. Since there wasn't a queue it only took them about three or four minutes to get my food ready. The staff were very polite and the food was great. A serendipitous experience.“

“I have to change my review for this place from average to absolutely amazing.. the employees are all really really nice and great at their jobs same with all the swing managers, but there's ONE swing manager named Antonio who's absolutely amazing and goes the extra mile with EVERYTHING.. amazing attitude to making and prepping food and drinks all the way from being super friendly to how much ice you want in your pop or ice coffee... And the store manager is an absolute sweetheart as well and always remembers returning customers and gives her location a small town friendly and fast feeling rather than a here and gone give me your money food court feeling... I can't say this for many locations of any fast food restaurant but when coming to this place you get what you pay for from amazing customer service to properly and hygienically prepped food and drinks to emaculatally clean work stations... GREAT JOB GUYS“

“Service was great, food was clearly very fresh and nice and hot, nothing felt like it had been made and then reheated. Staff took my order and it was ready promptly with no errors. Would definitely go back, can’t ask for anything else really!“

“I had a big Mac, fries, and a sprite the big Mac was probably the best one I've had incredible to be honest the fries you could tell they weren't fresh but the BBQ sauce saved them the sprite has little to none carbonation the reason it's a 4 because ik they can do better because it's usually always fresh fries and high carbonation drinks I would recommend this place the service was fast as always and just so yk the ice cream cones are the best ice cream you will have it will get you addicted to the food and the smell there big as hell Aswell now

Kid-friendliness: Everyone knows they have the happy meal with apple slices chocolate milk if you want a mcflurry they recently made a smaller version

Wheelchair accessibility: There are some slopes to get in but you would need somehelp for the curb altogether I think it's wheelchair friendly“

“Very impressed with how Avo, the manager on duty, handled an issue we had called about several days earlier. I was treated with kindness, understanding and respect and it totally shifted my stance on how I felt about this McDonald’s after our previous experience. Not only did he save four regular customers, but he solidified the relationship stronger than it initially was. This is how you deal with customers. It is win-win for everyone involved.“

“Just wanted to leave a quick review to say the manager , I think his name was Hakuri did an excellent job and really went above and beyond while helping serve me today. You can tell they care about what they do—super respectful, efficient, and made sure everything was right with my order. Great attitude and great energy. Definitely made my experience at this McDonald’s way better than usual“

“Too be honest im concerned about safety.
I watched an employee spray disinfectant on the serving counter and it sprayed into the cups that were facing the top. Really??? Not safe. I mentioned it to the woman serving what happened and I didn't want my daughter drinking out of it. She literally frowned at me and gave me another cup and looked at me like im a problem. No concern or apologies. McDonald's really lost their smiles long ago“

“It's usually busy during lunch hour or dinner hour, but it's fine but overall I love McDonald's, it has the BEST BAGELS AND FRIES YUM!!. I do miss the play place but it was also dirty so I get why it's gone but love coming here, I'm here everytime I have money and I love eating here“

“Wow! I’m impressed! I ordered yesterday a Big Mac and 10 pieace chicken nugget meal and I have to say everything was perfect! The nuggets were hot and crispy on the outside but tender in the inside. Big Mac was fresh and hot. Sooo yummy! This will now be my good go location although the one Montreal road is closer this location on st Laurent food taste much better. I cannot wait to reorder. I’m craving their chicken nuggets badly. Soo yummy!“