Tim Hortons in London

“The staff are friendly, consistent, and they know how to keep things moving even during the busy rush. The service feels welcoming. It’s the little things, like being greeted with a smile, that make it my go-to spot every week day morning. Thank you to the whole team for starting my day off right!“

“I come here almost every day and they always greet me with a smile—and have my Roasted Hazelnut Cold brew with Oat milk’ ready before I even ask! The staff are super friendly, remember my order, and do their best to accommodate even when they’re low on stock. Feels like a little part of my daily routine I actually look forward to. Thanks, team! 🙌☕️“

“The best service I've had at a Tim Hortons in a very long time. All of the staff I encountered and observed were kind, pleasant, and efficient. Order turnaround time was extremely quick despite it being quite busy. Unfortunately it seems rare these days to find a Tim Hortons with decent and efficient service so I had to leave a review because I was so pleased with the service here.“

“Even with the Circle K and Timmies together you just have a small amount of waiting for service but coffee was fresh (dark roast) and muffins(chocolate hazelnut) were fresh as well .Most customers are hurriedly getting gas and smokes but all are quite pleasant. In fact I go by here checking for metal or tools on Highbury and one guy asked what I was doing checking bushes and hidden spots . After I told him he said what would you like from the store I suggested cigarettes and he did get them for me. Thankyou and nice King Corso protecting your truck!

Parking: Beside the gas pumps there is approx 4 spots and a couple more at the far side of the lot but remember Timmies has a drive through and seems quite busy consistently with other vehicles get gas or a quick store purchase.

Wheelchair accessibility: The main doors are wheelchair accessible how ever if it is busy there isn't much maneuvering to be had with two businesses running in one store.“

“Always super sweet staff, very efficient and kind. Even had an almost altercation with one of the other customers starting something and the cashier managed to settle it right down without me needing to hardly say or do a thing, and was very kind along with other staff afterwards as well(thanks btw to whatever lady spoke up when a woman was gonna rock my shit for my phone payment being slow lol), very much appreciated. Food and drinks are always great too, and they're honestly the ONLY tims between here and Woodstock since I've worked in timmies myself that has managed to make my steeped tea correctly, so definitely my fav in the city so far!“

“This is my go-to coffee shop. The majority of the staff knows my order when I walk in the door. I'm always greeted with a smile.
The decor is a bit outdated, but that just adds to the charm. The staff do their best to clear tables, but sometimes, when they are slammed with customers, it can get a bit messy. I still love this Timmies though!“

“We sometimes visit this store with our little baby, and it’s always a pleasant experience. The place is clean, and the staff—especially Anna—are friendly, polite, and professional. Highly recommend for anyone looking for great customer care in a peaceful environment.“

“I stop at various locations in and around London, but the Lambeth lcoation on Colonel Talbot is the one I make for a coffee (occassionaly food too) every weekday morning on my way out to the 402 on my weekday commute. The drive thru can get busy and there is often a line up of cars, but I find when Gerald is at the window things always run smoothly. I'm sure the whole team deserves the credit, but he's the face at the window and he's got the right personality to deliver the coffee as well.“

“I can confidently say the Tim Hortons at Hyde Park in Oakville is one of the best I’ve ever been to. The service is always quick and friendly, the atmosphere is clean and inviting, and the location is beautiful and peaceful — perfect for a coffee break or a quick meal.

What really sets this location apart is the freshness of the food. — it’s always freshly baked and you can actually taste the difference. The pastries, bagels, and breakfast items just seem to be a notch above other Tim Hortons locations. Everything tastes like it was made just moments before serving — warm, soft, and delicious.
I also want to personally mention Razia, the manager. She’s one of the kindest, most attentive people I’ve come across in customer service. I had an issue with my order once, and not only did she resolve it quickly, but she also went out of her way to make sure I left happy. She checked in with a warm smile, apologized sincerely, and even offered a complimentary item — something small, but it left a lasting impression. You can tell she truly cares about her customers and her team.

Thanks to Razia and her incredible staff, every visit to this Tim Hortons is a pleasant one. Highly recommend stopping by — you’ll be treated with respect, served with a smile, and leave with fresh, delicious food every time.“

“I come to this location a lot with my friends and family, and had never once been disappointed! The hot chocolate is absolutely delectable and I love the honey cruller doughnut! It's not usually busy and The service is very good. I love the little seating area and it's kept clean most of the time.“

“Kind of difficult to rate atmosphere considering this location is located in the mall. However, the front staff appear to be organised, moreso than other locations.
They must have a new baker. The baked goods are much better in texture and taste.“

“Fast and super friendly! The kind of service and chit chat that I don’t usually come to expect from a quick service restaurant. It felt like the kind of place I’d actually want to come back to - simply because the people working there were wonderful.“

“This Tim Hortons does not have the washrooms locked which I appreciate, and they were clean. The guy at cashier was responsive. The food was hot and good. There were some crumbs on bar table I was seated at. The food was a tad slow but not a bad speed.“

“Went through the drive-thru and the staff were quick and efficient, making the whole process easy. The location is clean, well-maintained, and delivers exactly what you’d expect from a Tim Hortons. Not giving 5 stars since it’s a standard franchise experience, but 4 stars is a good reflection of consistent service and reliability. ☕👍“

“Most of my experiences here have been good but recently my orders have been getting messed up. Last week I ordered an iced capp and a caramelized onion and parmesan savory pinwheel instead I got an iced capp and roasted red pepper and Swiss savory pinwheel, and today I ordered 1 medium iced capp, 1 bacon farmer's wrap, and 1 caramelized onion and parmesan savory pinwheel. The employee who input my order entered 1 medium iced capp, 1 caramelized onion and parmesan savory pinwheel, and 2 bacon farmer's wraps. I brought it to the attention and got a refund for the extra bacon farmer's wrap they added to my order but this wouldn't have happened if the order was entered correctly“

“RAHAM:
He is Kind,
He is Caring,
He is Loving,
He is Respectful,
And Successful Person.,
That Allows People And Customers To Be Conservative and Considerate The Customers appreciates the person he is behind the counter. He treats people the way he wants to be treated. He gets along with his workers and he has learned alot from their teaching and patience. This young man is never late for work. He is the opposite and comes early, to work. We are faithful customers of 1019 Dundas and observe their conduct. We are proud of them.“

“I went there almost 5:30 in the morning. There was a guy on the drive thru named Ishwor. He did listen to me very carefully and followed instructions. The service was very fast and the drinks were really well made. Overall a good start of the day.“

“I use this Tim Hortons store often. The food is always fresh. The coffee is excellent. The service is always fast and friendly. This Tim Hortons store also always carries a good selection of Tim Hortons special merchandise on their seasonal promotions. A happy customer. SM“

“I love this Tim Hortons so much! I always get the iced coffee with extra cream – it’s smooth, creamy, and hits the spot every time. The donuts and Timbits are always fresh and tasty. The staff here are super friendly, and the atmosphere is really welcoming. Whether I’m just stopping by or hanging out for a bit, this place never disappoints. One of my favorite spots for sure!“

“Seema (I hope I'm staying her name correctly and spelling it correctly) as well as Michelle the manager on duty are so professional and kind every single time I've been to this location it's been nothing but the utmost top shelf customer service.“

““I’ve had the pleasure of knowing Jiya, and I must say she is an absolute gem! She has a wonderful nature and is incredibly cooperative, making any experience with her enjoyable and smooth. Highly recommended for anyone looking for kindness and genuine teamwork.

Let me know if you’d like to personalize this further!“

“Best Tim Hortons experience I’ve ever had. The food and coffee were absolutely perfect. fresh, hot, and exactly how it should be. The service was fast, friendly, and made the whole experience even better. Honestly the best thing I’ve ever had here.“

“I hit this Tim Hortons EVERY morning, and the service is always fast, friendly, and audibly understandable.
The morning staff are always super welcoming, and ready to take your order with a smile!
Classically Canadian, if you're looking for the old school Tim's experience, this is your stop.“

“This is the best Tims in London. The staff are very kind, they go above and beyond. I ordered 2 smile cookies and they placed them in the bag facing each other so that the icing doesn’t go all over the bag. Just the little things that make a huge difference in overall experience. They also serve food at dinner time which majority in the same area do not. This is the only Tims that I will go to from now on!“

“For a Tim Hortons, this place always does a perfect job. The ladies working there are just excellent, I’m particularly fond of Jackie who remembers my order and always adds a sleeve to my drink when she sees my name. They somehow manage to have the touch of a small town coffee shop will being one of the busiest places in town. I come 5 days a week and I’d give 5 stars everyday. Also absolutely love their mascot, Goldie!“

“Consistent service and quality.. Exactly what one would expect from a Tim Hortons. Small restaurant in a gas station - not sure how they get it all done in their small space! I will adjust my commute to ensure I always come to this location.“

“I go to this Tim Hortons every day I'm at the office. I've been to many different Tim Hortons over the years and, previous to going here, adamantly refused to come back. However, this Tim Hortons is great! Their coffee actually tastes good and the staff is super friendly and all work so so hard. It's honestly the only one I'll ever go to. Big ups to the staff here for handling rush after rush every single week day.“

“During the covid-19 the restaurant has presented itself to be taking precautions to protect customers and staff. I appreciate the amount of cleaning I've seen happening even though I'm at the drive-thru! Staff are always friendly, you get what you order and the menu is always changing to keep things interesting. great place.“

“Today before my 9am class I went to get a coffee. I ordered a medium caramel iced coffee, got my coffee, and made my way to class. It wasn't until I took a sip in class that the coffee was extremely strong and bitter. I went back and asked if I could just get a little bit more cream into the cup. The lady told me not to worry and said she will remake it fully with extra cream and caramel. I told her she didn't need to do that, but she insisted and made me a new coffee. I want to thank this employee for being extremely kind and having excellent customer service. I didn't get her name unfortunately, but she was amazing and the coffee was good!!!“

“I drink 5 to 10 french vanillas with coffee everday no matter where I am. I think Tim Hortons should offer sum form of a customer coffee card that gives you a free coffee once in awhile,especially when your spending more a month than some people make.“

“Went there today in the afternoon and found out they got rid of the tables and chairs. Which they should done it a long time ago, due to many homeless sleeping and just hanging out. Making the customer experience poor. I’m glad that the staff all spoke up about their safety being at risk. Which that area being full of homeless and addiction problems, causing issues to the staff and other customers. Your staff deserve a safe work environment and not have to worry about homeless people sleeping and hanging out inside when there’s other customers need to be served. This is a stepping stone to provide homeless from soliciting too long.“

“My daily go to.

The guest service is always very prompt and curtious.

I am especially impressed with Melissa, who always goes above and beyond. Her smile always makes my day.

The coffee is always made right, and everything is as is to be expected from a tim hortons.“

“This Tim Hortons is my daily stop into town, and I couldn’t imagine starting my mornings anywhere else! The staff are always cheerful and warm, and the service is consistently quick and efficient. Thank you to the whole team for making my mornings better!“

“It might be this one or the cafeteria one but there was a lady it was a tough day and this Tim Hortons staff was so sweet and then after I watched her and she was just that kind and sweet with everyone I even talked with her and figured out her name was Christine it made the day so much brighter we all need a “

“I visited this one a couple times, usually Sunday when my kid is at baseball practice at Northridge. Always get the order right, so far, and everyone is pleasant (except that one lady on drive thru last week - she was not a happy lady that day but luckily I walked in!).

The only issue I have - and it’s not just this one - (aside from the fact that it seems every location has elected to forgo keeping Canadian Maple or even any maple products) is that people keep giving me a Boston Cream or double chocolate donut in a bag with the fondant against the bag!! Then I end up with a plain, dry donut. Annoying. In the summer, do yourself a favour and ask for a glazed donut. At least the glaze stays on, even in a bag!

Vegetarian options: I mean - for breakfast, just don’t get meat. And all baked goods are not meat. I hope.

Parking: I didn’t drive there but there are spots to park.“

“Shout out to service person name Mekhi - friendly, fast, and professional a definite asset to Tim Hortons. Furniture, lighting, general layout, one of the best Tim Hortons I’ve been in. I also think Tim Hortons is now experientially and stylistically outpacing Starbucks.“

“I recently visited this Indian restaurant and had a great time, especially with the Gujarati dish—it was absolutely delicious and full of authentic flavors! The only downside was that the roti took a while to come out, and I noticed the staff was struggling to keep up with the orders. However, Rahul was really doing his best to manage everything and was very attentive. Overall, it was a nice experience, but you need to be patient as the food may take some time. Worth the wait if you're not in a rush!

Vegetarian options: Gujarati Thali“

“We went thru the drive thru i just wanted to say the gentleman (Alpren) taking our order was very nice accurate and made sure our iced coffee wanted the cane sugar with the chocolate syrup, alot of tims don't ask just assume and then most of the time don't put the cane syrup in. Everything was made correctly, it was fast and super friendly at the window. Thank you for a great quick Correct experience.“

“Its been long over due and I felt the need to share, especially in a world full of negative, I think it is important to share the positive.

I call this Tim Horton's 'my Tim Horton's'. The reason being is it is where I stop to get my morning coffee pretty much EVERY SINGLE DAY before work. The ladies in the drive through are AMAZING. They always say hi, ask me how I am doing and wish me a wonderful day. Sometimes it is just the small things, but I can't help but smile when I leave the drive thru window after my interactions with them - they are small but they are mighty!

I think it is an important reminder to us all that if we put positive in to the universe, you will get positive back. And there is nothing like having my daily positive interaction with those lady's before starting my work day.

THANK YOU for what you do, and bringing a smile and a "hi how are you?" to my day!“

“As a customer that comes faithfully to 1019 Egerton Street. There is one server that stands out is Rajneet. She serves the public with a smile, kind words and manners. She does things that others don't do. She cleans the table and chairs, sweeps and mops the floors. She also cleans the bathrooms and clean up the garbages out side. I have even seen her wash the walls behind the counter. She treats people the way she wants to be treated. Rajneet has a sunny disposition and I am glad she is working at 1019 Egerton Street Tim Hortons coffee shop. She brings in customers by being herself and that is what the customers want when they visit.“

“Tim Hortons is known for its coffee, but one drink that truly stands out is their French Vanilla. It has become a favorite for so many people because of its smooth, creamy taste and perfect balance of sweetness. Unlike regular coffee, French Vanilla has a rich, velvety flavor that feels comforting and satisfying, especially on a cold day.
What makes it special is that it isn’t too strong or bitter, making it a great option even for those who don’t usually drink coffee. The warmth and aroma are inviting, and every sip feels like a little treat. It’s also very versatile—you can enjoy it in the morning as a cozy start to your day, or in the evening as a relaxing pick-me-up.
The quality is always consistent, no matter which Tim Hortons location you visit. The staff prepare it fresh, and it’s always served hot and ready to enjoy. For those who like a little extra flavor, you can even customize it with whipped topping or pair it with a donut or muffin for the perfect combo.
Another great thing about the French Vanilla is the price—it’s affordable, making it accessible for anyone to enjoy regularly without feeling like an expensive indulgence.“

“I am glad that since my last review (thats below this paragraph), they have taken the feedback in a constructive way and now they are providing the regular tims tissues and their coffee quality has improved. Thankyou management for working on this. I have changed my rating from previous 2 stats to 5 stars now. Good job !

Today, they gave the ordinary brown tissue paper and not the regular Tim Hortons paper napkin. This is substandard quality as opposed to the regular one. They always have a scarcity of paper tissue napkin. Also, they don't place paper napkins for customers to take. They keep one with the order. I see this process as inferior customer care when compared to other Tim Hortons outlets, which keep the standard paper tissue napkins for customers to take. Its going on for a long time. I was thinking they will improve on this at some point, but unfortunately no. A customer will definitely be unhappy if you don't provide enough paper napkins when they order. Even the coffee is too strong for double double when compared to other Tim Hortons outlets. I was thinking 1 star but gave 2 stars because the maple bacon croissant sandwich was good though.“

“I used to go to this one with my mom and dad all the time. We used a cane, so we would need help, and I always gave the server a tip. They said they didn't need one. I told her yes, you do. They were so polite and when in town that's the Timmies I go to. Dine in or take out or drive thru.“

“This is my favourite Tim's. The restaurant is clean and food has consistent quality. The people who work there are kind and seem to care about their customers. The server warned an elderly man to be careful because his coffee was very hot. She patiently helped another hearing impaired customer with her order. And today they had my favourite blueberry muffin 🫐 🧁. Thank you for starting my day with a smile.“

“Very small drive through Shope.I recently visited the Tim Hortons drive-through coffee shop and had a wonderful experience. From the convenience of the drive-through service to the quality of their coffee, I was impressed.First and foremost, the staff at Tim Hortons were friendly and efficient. Despite the long queue, they managed to keep the line moving quickly, ensuring minimal wait times. The ordering process was smooth, and they got my coffee ready in no time.Now, let's talk about the coffee itself. Tim Hortons never disappoints in this department. The aroma and taste of their coffee are simply fantastic. It was rich, flavorful, and had the perfect balance of strength and smoothness. The size options were generous, offering a range of choices to suit different preferences.I also appreciated the value for money at Tim Hortons. The prices were reasonable, especially considering the quality of the coffee and the overall experience. It's always nice to enjoy a delicious cup of coffee without breaking the bank.The only reason I'm not giving a full 5-star rating is that the drive-through area can get a bit congested during peak hours, which may lead to a slight delay. However, this is a minor inconvenience and doesn't overshadow the positive aspects of my visit.Overall, Tim Hortons drive-through is a reliable go-to spot for coffee lovers on the go. Their friendly service, great-tasting coffee, and reasonable prices make it a top choice for a quick caffeine fix. I highly recommend giving them a try.Note: This review is based on my personal experience and preferences. Results may vary for others.“