Tim Hortons in Kitchener

“I’ve come to this Tim’s quite a few times and my order is always right and always ready when I come to the window. The staff here are really nice compared to others I’ve been too.
The inside however is a little sketchy so the drive through suites me just fine!“

“I had a great experience at this location. I ordered a custom small vanilla latte, and by the time I reached the drive-thru window and explained exactly how I wanted it prepared, the staff had already made my original order. Rather than letting it go to waste, they kindly offered me both the drink they had prepared and the customized one I requested.

The team was professional, courteous, and genuinely focused on providing excellent customer service. Their willingness to go the extra mile made a strong impression and demonstrated how much they value their customers. Highly recommended.“

“I’ve been to many Tim Hortons locations, but this one truly stands out as one of the best in the neighborhood. The atmosphere is always calm, and the team consistently treats customers with kindness, respect, and genuine smiles—it really makes a difference in starting the day right.
A special thank you to the manager, Meseret, for leading such a wonderful team. You can clearly see the positive environment reflected in the service. Also, a big shoutout to the two lovely staff members who are always so friendly and welcoming—you make every visit enjoyable.
It’s rare to find a place where service feels this genuine. Highly recommended!“

“The service has been so much better! I come here almost every day for a french vanilla, the girls always make sure its filled up to the top and have been so accommodating and sweet when i needed help with something! The restuarant has been alot cleaner too! I really appreciate the effort with knowing what i like when i come in when theyre already so busy as is! Thanks!“

“So grateful for the morning team, every week day morning we place our mobile order around 6a.m. on our way to work and truly appreciate how five minutes later when we arrive , we walk into the store and it is ready for us. Susan does a awesome job handling the morning rush.“

“Yesterday I visited Tim Hortons between 2–3 PM, and I truly had a wonderful experience. A staff member named Komal served me, and she was incredibly kind, polite, and patient. I ordered three coffees and food, and even though I was a little confused while ordering, she understood everything so calmly and clearly, without rushing me at all.

She repeated my order with a smile, handled the payment very smoothly, asked about reward points, and prepared my coffee with so much care. The coffee was absolutely delicious, and the food was served neatly and respectfully. It’s not every day you meet staff who make you feel genuinely comfortable and valued as a customer. I really appreciate this kind of service—thank you for making my visit special 💛☕“

“Really happy with my experience here. The restaurant was clean, well-organized, and had a warm atmosphere. The breakfast sandwich was hot, fresh, and delicious, and they didn't skimp on the cream cheese for my bagel. Definitely one of the better-managed locations in the area—will be coming backReally happy with my experience here. The restaurant was clean, well-organized, and had a warm atmosphere. The breakfast sandwich was hot, fresh, and delicious, and they didn't skimp on the cream cheese for my bagel. Definitely one of the better-managed locations in the area—will be coming back“

“I LOVE this Tim Hortons!!!! Hubby and I come here a couple times a week. Sometimes they mess up our coffees, but that's okay!!! You give them a call and they will fix it no problem. No arguing or having to bring back coffee. They understand and remember the customers. I'm genuinely so pleased with this location.“

“It's not a high end steakhouse but the bagel belt. Just a simple tasty way to fill that hunger gap. Had to keep working cause I swear there's really no time for breaks. Doing two things at once cause I was able to plug in the computer in and do some work was really helpful. Also for a bonus it was sunny out side. Enough to make me feel confident enough to really do a review.“

“I recently visited this Tim Hortons and had a really good experience. The service was quick, the staff was friendly, and my order was made fresh. The coffee tasted perfect—exactly how I like it—and the food was warm and well-prepared. The place was clean and organized, which made the visit even better.“

“I visit this Tim Hortons regularly, and today I was served by Rajdeep Kaur. She was amazing! Her customer service skills are outstanding — friendly, respectful, and very quick even during the busy rush. She handled customers with a great attitude and a smile. Really impressed with her professionalism. Great job, Rajdeep!“

“I had a great experience at the drive-thru yesterday with Deepka. She greeted me with a big smile and such a friendly attitude! Even though I didn’t know about the iced coffee and French vanilla coupons, she took the time to explain everything clearly and gave me the coupons too. Her service was kind, helpful, and professional — really made my day. She’s doing a great job!“

“My local tims, safe and healthy environment for a variety of things. Especially evenings and nights we have Makayla and Reya working, two of the best ladies. Quick service good customer service, and overall a good feeling to be here as a customer!“

“Favourite tim’s staff, great group of individuals always carrying a smile on their faces! Sandy introduced me to Tim’s rewards and I’ve been using it for over a year. I’ve gotten so much free food and coffees through the rewards system and I would recommend everyone do it too!“

“I had a really great experience at this location! The staff were super friendly, my order was made quickly, and everything tasted fresh and delicious. Even though it’s a place that’s meant to be quick in and out dining experience, the team still took the time to be kind, attentive, and make sure everything was done right. The restaurant was clean and welcoming, and the customer service really stood out. Definitely one of the better Tim Hortons locations I’ve visited!“

“Tim Hortons never disappoints! Whether it’s a fresh cup of coffee, a box of Timbits, or their delicious breakfast sandwiches, everything hits the spot. The staff is usually friendly, the service is quick, and the prices are reasonable. It's my go-to place for a cozy break or a quick bite on the go. Love the seasonal specials too — always something new to try. Highly recommend!“

“This is hands down the cleanest Tim Hortons I’ve ever visited! Huge shoutout to Geetha and Fexa — they are truly the BEST in the world. Always working hard with a smile, they keep everything spotless and the service fast and friendly. Their dedication and attention to detail make every visit a great experience. Thank you for making this location stand out!“

“Great store entire team works really hard to make sure customers are served efficiently and provided with friendly service. Drive thru speed has been improving! Anyone reading this please try to be efficient in drive thru, know your order and have your payment ready! Together as a team, staff and customer we can be the best store in the region.

Vegetarian options: They have veggie options such as Veggie wraps and bowls

Dietary restrictions: They had almond milk and oat milk and they change gloves for peanut butter

Parking: Lots of parking in-front and behind the store

Kid-friendliness: The kids that work there are very friendly“

“Placed an order on Skip and didnt receive the correct orders from this timmies and I felt very frustrated. However, I called to let them know about the wrong order. Heather was very kind in addressing my wrong order and quickly wanted to fix it. Its hard to find good customer service these days so I really appreciate employees like Heather on her kindness and her willingness to correct my order. Thank you Heather for making our day! 🙌🏾🙌🏾“

“I have visited this Tim Hortons many times, and I always have a very good experience. The food is fresh and tasty every time. The staff are friendly and polite, and the service is quick. The place is clean and comfortable. It is a great place to visit for coffee, breakfast, or a quick snack.“

“I’ve been coming to this Tim Hortons almost every day for over a year, and my experience has always been excellent. The coffee is always fresh, the food is consistently prepared well, and the service is great.

A special thanks to Harpreet and the morning shift team. They are always welcoming, friendly, and make sure the orders are prepared right and fresh every time. Their positive attitude really makes a difference in starting the day on a good note.

I truly appreciate their hard work and great service. Thank you to the whole team—keep up the great work! 👍☕“

“The environment of the time hortons is really friendly and understanding, also the staff is very polite and nice and the coffee taste is fresh and really good had a good visit there.
The new biscoff menu is so good and the staff is really friendly!!!“

“I don't go to this location often as it is not the most accessible...HOWEVER, went late morning on Sunday Aug 10 and had an amazing experience in the drive thru. The lady taking orders was fast and concise. The person taking payment and handing out order was pleasant and efficient. The food was hot and fresh. Overall very impressive experience. Will be back more often =)“

“I want to recognize Harleen for her excellent customer service. She always greets customers with a smile and is consistently friendly and welcoming. I have met her several times, but I noticed her name on her name tag last Wednesday, and I wanted to make sure she gets the appreciation she deserves.
Her positive attitude and great service really stand out. Employees like Harleen make the experience much better.“

“Best place to hang out with friends and have a cup of coffee. This is my favourite place after work . Love the service ,the manager Jaspreet and the staff at the station who handles rush with smiles on their faces all the time. Highly recommended Tim’s. in that area.“

“As a Gas Station Tim’s, I am genuinely shocked at the consistency. I stop by every day for a French Vanilla 1/2 coffee and it is always good. Often other Tim’s have no powder in the French Vanilla machine or the coffee is grinds. That never happens here! Keep up the amazing work!“

“Always an enjoyable experience going through the drive thru, this team at this location is absolutely top notch. More locations throughout KW should have the management and staff like this location.

Sad to take a star away, today was the worst, ordered two sandwiches and two coffees, order wasn’t on the screen and once I was done ordering, no thank you, no order total, just a “drive up”. I have always been an advocate of this location, as it’s always been great service. When I’m told by the (appeared to be the drive thru leader) that I should look at their debit machine screen for my total like most do to get my total. I wear glasses as I’m near sited, so I couldn’t see the total on the screen and it wasn’t on the drive thru screen. Could have just verbalized my total but chose to argue about it. Sad, it has been becoming less customer service orientated recently.“

“Drive thru server noticed the lid cracked when he put it on so he threw out the lid and put a new one on. Seems like a small thing but that could have been coffee spilling on my pants leading to me looking down at the wrong moment leading to a fatal car accident leading to criminal charges leading to a number of dismal years behind bars. So thank to the Tim Hortons guy who noticed my cup lid was split.“

“I had a really nice experience at Tim Hortons. Milad was very kind, friendly, and respectful. He greeted me with a smile, took my order quickly, and made sure everything was perfect. His positive attitude made my visit much better. It’s great to see such good customer service. Thank you Milad“

“Bahar was amazing today. She was kind, patient, and genuinely welcoming, and her positive energy made the whole experience better. You can tell she truly cares about her work and the people she serves. Small interactions like this make a big difference, and Bahar definitely deserves recognition for her excellent service.“

“This is an excellent spot and the coffee is consistently good. The employees are polite and courteous. During my recent visits, Tina has attended to me, and I appreciated her warm greetings and excellent service.
I really like that the drive-thru window is covered with a roof. It’s particularly beneficial on a rainy or snowy day.
I will return shortly for another coffee.“

“I had a great experience at Tim Hortons today. Beant assisted me extremely friendly, polite, and patient. They took my order with a smile, made sure everything was correct, and provided excellent customer service. It really made my visit feel welcoming.“

“This is my favourite Tim's location. The employees that work here are always so kind to me and my mother. They always remember our drink orders, and our order can be complicated! Even if there is a mistake, rarely, they always make it right.“

“They always serve you with a smile ... They are polite and fun but professional. My coffee is made quickly and properly every time . This location is the best Tim Hortons of all locations!!! Thank you to everyone that works at this locationin giving such good service.“