Tim Hortons in Kitchener

“I’ve come to this Tim’s quite a few times and my order is always right and always ready when I come to the window. The staff here are really nice compared to others I’ve been too.
The inside however is a little sketchy so the drive through suites me just fine!“

“My morning coffee is always fresh, always greeted with a smile and exceptional service! Best Tim Hortons morning crew in the area! Special shoutout to Barb for always going above and beyond. Customer satisfaction is always her top priority. Your smile and friendly good mornings always brighten my day. Thank you for all you do!“

“Shout out to the kind lady that works overnights/ very early mornings at this location. I'monly a semi regular customer, but she has recognized me and has gone above and beyond in her customer service. Always brings a smile to my face when I see her! Today she really helped start my day off on a high note. (130am drive through). Thank you! :D“

“I’ve been a regular Tim Hortons customer for over five years, and it’s always been a reliable part of my daily routine. The coffee is consistently great, and I love their breakfast sandwiches and fresh donuts. Staff are usually friendly and efficient, even during busy times. Whether I’m grabbing a quick coffee on the way to work or sitting in for a break, Tim Hortons always delivers comfort and quality. Highly recommended!“

“Yesterday I visited Tim Hortons between 2–3 PM, and I truly had a wonderful experience. A staff member named Komal served me, and she was incredibly kind, polite, and patient. I ordered three coffees and food, and even though I was a little confused while ordering, she understood everything so calmly and clearly, without rushing me at all.

She repeated my order with a smile, handled the payment very smoothly, asked about reward points, and prepared my coffee with so much care. The coffee was absolutely delicious, and the food was served neatly and respectfully. It’s not every day you meet staff who make you feel genuinely comfortable and valued as a customer. I really appreciate this kind of service—thank you for making my visit special 💛☕“

“I stopped by Tim Hortons for a quick coffee and ended up getting a delicious donut too—thanks to the friendly staff who suggested it. Great service and a perfect combo! The coffee was hot and fresh, just the way I like it, and the donut hit the spot. Quick, courteous, and tasty—can’t ask for more. Will definitely be back!“

“It's not a high end steakhouse but the bagel belt. Just a simple tasty way to fill that hunger gap. Had to keep working cause I swear there's really no time for breaks. Doing two things at once cause I was able to plug in the computer in and do some work was really helpful. Also for a bonus it was sunny out side. Enough to make me feel confident enough to really do a review.“

“I recently visited this Tim Hortons and had a really good experience. The service was quick, the staff was friendly, and my order was made fresh. The coffee tasted perfect—exactly how I like it—and the food was warm and well-prepared. The place was clean and organized, which made the visit even better.“

“I visit this Tim Hortons regularly, and today I was served by Rajdeep Kaur. She was amazing! Her customer service skills are outstanding — friendly, respectful, and very quick even during the busy rush. She handled customers with a great attitude and a smile. Really impressed with her professionalism. Great job, Rajdeep!“

“I had a great experience at the drive-thru yesterday with Deepka. She greeted me with a big smile and such a friendly attitude! Even though I didn’t know about the iced coffee and French vanilla coupons, she took the time to explain everything clearly and gave me the coupons too. Her service was kind, helpful, and professional — really made my day. She’s doing a great job!“

“My local tims, safe and healthy environment for a variety of things. Especially evenings and nights we have Makayla and Reya working, two of the best ladies. Quick service good customer service, and overall a good feeling to be here as a customer!“

“This Tim's is a bit out of my way
But Whenever I come to this Tim's my breakfast is so good, sausage english muffin is actually toasted with a fresh egg/ not a old rubbery egg and juicy sausage. The ladies working here are always smiling and laughing they look like they enjoy their jobs. Refreshing to see“

“Favourite tim’s staff, great group of individuals always carrying a smile on their faces! Sandy introduced me to Tim’s rewards and I’ve been using it for over a year. I’ve gotten so much free food and coffees through the rewards system and I would recommend everyone do it too!“

“Tim Hortons never disappoints! Whether it’s a fresh cup of coffee, a box of Timbits, or their delicious breakfast sandwiches, everything hits the spot. The staff is usually friendly, the service is quick, and the prices are reasonable. It's my go-to place for a cozy break or a quick bite on the go. Love the seasonal specials too — always something new to try. Highly recommend!“

“This is hands down the cleanest Tim Hortons I’ve ever visited! Huge shoutout to Geetha and Fexa — they are truly the BEST in the world. Always working hard with a smile, they keep everything spotless and the service fast and friendly. Their dedication and attention to detail make every visit a great experience. Thank you for making this location stand out!“

“Great store entire team works really hard to make sure customers are served efficiently and provided with friendly service. Drive thru speed has been improving! Anyone reading this please try to be efficient in drive thru, know your order and have your payment ready! Together as a team, staff and customer we can be the best store in the region.

Vegetarian options: They have veggie options such as Veggie wraps and bowls

Dietary restrictions: They had almond milk and oat milk and they change gloves for peanut butter

Parking: Lots of parking in-front and behind the store

Kid-friendliness: The kids that work there are very friendly“

“Lovely girl(I think her name was Louise?) took my order, she’s very friendly and kind! Made my coffee perfect 👏
Ciara made my food accurately too! She was polite and checked in to make sure my bagel was toasted to the right colour, I left very satisfied! Lovely staff 😊“

“I really enjoy coming to the Tim Hortons! I've been going there for years. Every time I go inside the restaurant my order is always correct. They always have a good selection of baked goods. Staff is super friendly and service is fast. Every time I go through the drive-through, I'm always impressed. The service is so fast and accurate. Anytime I'm in the area I always make sure to stop by this location. I also love trying out the new menu options.“

“I always have a great experience at this location. Staff is friendly, fast and welcoming.
My coffee is always fresh and food is consistently good.
Place is clean and organized even during busy hours.
Their washrooms are clean always . Highly recommend.“

“I’ve been spending a lot of time in this area, and this Tim Hortons has become a perfect spot to sit, relax, and plan in a quiet setting. The staff here are fantastic—always friendly and welcoming, making it feel like a true second home. I’ll be spending even more time here over the next while, and I’m glad to have found such a comfortable place to mastermind and execute.“

“The environment of the time hortons is really friendly and understanding, also the staff is very polite and nice and the coffee taste is fresh and really good had a good visit there.
The new biscoff menu is so good and the staff is really friendly!!!“

“I don't go to this location often as it is not the most accessible...HOWEVER, went late morning on Sunday Aug 10 and had an amazing experience in the drive thru. The lady taking orders was fast and concise. The person taking payment and handing out order was pleasant and efficient. The food was hot and fresh. Overall very impressive experience. Will be back more often =)“

“Always great service, and ladies are amazing. Not much room to sit and enjoy coffee. So loud and always same people around. Some tables are empty as people take chairs and add to other tables. So it's more like take and go most of time, no day to day is much different. Got door slammed in my face few times as people have no maners. So if you don't care it's great location, but if you like more quiet and sit down place not good for it.

Parking: People come park and get coffee and hang inside or outside in groups of at least 20 or more , so it's like no woman time for them. All man not comfortable to send my kids without me.

Kid-friendliness: To many strangers hanging around, not all seem friendly. If they're slamming doors in my face or blocking doors. Sitting for hours outside I don't feel comfortable with my kids hanging around there alone.“

“Best place to hang out with friends and have a cup of coffee. This is my favourite place after work . Love the service ,the manager Jaspreet and the staff at the station who handles rush with smiles on their faces all the time. Highly recommended Tim’s. in that area.“

“As a Gas Station Tim’s, I am genuinely shocked at the consistency. I stop by every day for a French Vanilla 1/2 coffee and it is always good. Often other Tim’s have no powder in the French Vanilla machine or the coffee is grinds. That never happens here! Keep up the amazing work!“

“Drive thru server noticed the lid cracked when he put it on so he threw out the lid and put a new one on. Seems like a small thing but that could have been coffee spilling on my pants leading to me looking down at the wrong moment leading to a fatal car accident leading to criminal charges leading to a number of dismal years behind bars. So thank to the Tim Hortons guy who noticed my cup lid was split.“

“I want to take a moment to recognize the excellent staff and service at this Tim Hortons location. I recently reached out to Customer Support to provide feedback about the Tim Rewards design, but there was a bit of misunderstanding on their end—they mentioned they might contact the restaurant owners and management. I’m writing this review to ensure that management knows that, regardless, the level of customer service here is always outstanding. The team is friendly, efficient, and consistently provides a great experience, which I truly appreciate.“

“This is the best location in the city. The staff are always super friendly, polite and fast. I have never had an issue with any of the staff and my orders have always been correct.

The drive thru is very quick and I really appreciate that they repeat orders to ensure everything is correct.

Keep up the great work team !“

“I really recommend this location to everyone to try out.
Everything tastes really good. Specially the quality of coffee, it is really delicious.
All of the team is very welcoming and the environment is very calm. I love visiting this Tims.“

“Bahar was amazing today. She was kind, patient, and genuinely welcoming, and her positive energy made the whole experience better. You can tell she truly cares about her work and the people she serves. Small interactions like this make a big difference, and Bahar definitely deserves recognition for her excellent service.“

“This is an excellent spot and the coffee is consistently good. The employees are polite and courteous. During my recent visits, Tina has attended to me, and I appreciated her warm greetings and excellent service.
I really like that the drive-thru window is covered with a roof. It’s particularly beneficial on a rainy or snowy day.
I will return shortly for another coffee.“

“They always serve you with a smile ... They are polite and fun but professional. My coffee is made quickly and properly every time . This location is the best Tim Hortons of all locations!!! Thank you to everyone that works at this locationin giving such good service.“

“I had a great experience at Tim Hortons today. Beant assisted me extremely friendly, polite, and patient. They took my order with a smile, made sure everything was correct, and provided excellent customer service. It really made my visit feel welcoming.“

“This is my favourite Tim's location. The employees that work here are always so kind to me and my mother. They always remember our drink orders, and our order can be complicated! Even if there is a mistake, rarely, they always make it right.“