Tim Hortons in Ancaster

“Dear Tim’s, for the longest time I have yearned for good customer service. In all my searches through your the ages Tim’s has never succeeded me the was Joseph does. This truly has bless the Tim Hortons nation. Joseph should be the gold standard for all employees for future reference,

Kind words,

Tim’s customer“

“Always a great experience at this Tim Hortons, and a big reason why is Lynn. She’s consistently friendly and genuinely makes each visit enjoyable. I was away working in another city for a couple of months, and when I came back she noticed right away and asked where I’d been. It was such a small gesture, but it really meant a lot to feel noticed and missed. Customer service like that makes all the difference.“

“Had an issue with my order initially, but I want to give credit to the store manager Julie for handling the situation professionally. She took the time to listen to my concerns, apologized sincerely, and worked to resolve everything respectfully.

I really appreciated the effort she made to turn around a frustrating experience. Good customer service from management makes a difference.“

“I stop by this Tim Hortons pretty regularly and it’s usually a solid experience. The coffee is consistent, the drive-thru moves at a decent pace, and the staff are generally friendly. Even during busy mornings, they do a good job keeping things organized.

Orders are typically accurate, and the food is what you’d expect from Tim’s — quick, fresh, and convenient. It’s a reliable spot when you just need a coffee and a breakfast sandwich on the go.

Not perfect during peak rush times, but overall a dependable location in Ancaster.“

“A nice Tim Hortons with very friendly staff, clean place, and good coffee (which came right away). İ tried to pay with Apple pay but it didn’t work (maybe it was a problem on my end but just keep that in mind). Also they have a drive thru“