Tim Hortons in Burlington

“There was this one very nice girl Arina she was super polite and very helping I wasn’t sure what to get and it’s like she knew the whole menu lol we need more generous and sweet and friendly people in Burlington thanks girl!!!!“

“The Tim Hortons at Burloak is one of those places that makes you appreciate the consistency and friendliness the brand is known for. The baristas here are always pleasant and welcoming, no matter how busy it gets. They greet customers with genuine smiles and maintain a calm, professional attitude even during the morning rush. It is clear that they take pride in their work, and that shows in the quality of the beverages they prepare.

The drinks are consistently good. Whether it is a freshly brewed coffee, steeped tea, or a specialty latte, everything tastes balanced and well made. I particularly like how they always prepare tea and coffee fresh, rather than serving something that has been sitting out for too long. You can taste the difference, and I have never once felt unsatisfied with a drink here. It makes this location a reliable stop when you need a quick pick-me-up.

Weekends can be hectic, especially in the morning when people stop in after errands or on their way to work. The line sometimes stretches, but the service remains efficient. There is ample seating if you prefer to wait it out and enjoy your drink inside. The atmosphere is relaxed, and the interior is kept neat and tidy. The bathrooms are consistently clean, which adds to the overall comfort of the visit.

As for the food, my experience has been less impressive. The few times we tried the sandwiches or baked goods, they did not feel as fresh as the drinks. It was not terrible, but certainly below the standard set by their beverages. Because of that, I mostly stick to coffee and tea during our visits. Overall, this location is great for drinks, friendly service, and a comfortable break during a walk.“

“If you have met the Staff of this Tim Hortons location, you will make it your Morning, Lunch or Evening spot!
The quality of service, the quality of fresh baked products and the warm/cold beverages are tastey!
The Staffs friendly smiles and efficient order taking makes this my Go-To Location!

If you are planning an event, Come to this Location! Suhayb, Tina and Elizabeth are Phenomenal Leaders that make your event seamless and organized! Our School had a Christmas Event, we needed 3 Large Coolers of Hot Chocolate for over 300 people! They had everything ready in a timely fashion and made sure we had everything we needed for our Event!

I see alot of People in the Community that are Retired that come in Groups to this location! Its their Morning Spot to meet up and Socialize!

This location checks off all the boxes!!!“

“LOVE LOVE LOVE the vibe here they are incredible ! V.V the manager is so sweet! Sadie at the front had amazing customer service, Kevin the baker is always hard at work, Raman did amazing job with making the food! I love coming here as often as I can because they brighten everyone’s day! Go visit!“

“I had such an amazing experience at Tim Hortons, and I truly felt it deserved recognition. From the moment I walked in, I was greeted with genuine smiles and a warm welcome that instantly made my day better. The staff were incredibly kind, patient, and respectful, treating every customer with care and making everyone feel valued.
What stood out the most was their generosity and willingness to go above and beyond. They weren’t just doing their jobs—they genuinely cared about providing the best possible experience. Even during a busy time, they stayed calm, positive, and efficient, making sure every order was prepared with attention to detail and served with a smile.
The restaurant itself was spotless, well-organized, and had a welcoming atmosphere. It was clear that the team takes great pride in maintaining a clean and comfortable environment. My order was fresh, perfectly prepared, and exactly how I requested it. The quality of the food and coffee was excellent, and everything tasted fresh.
Customer service like this is becoming harder to find, which is why this location deserves special recognition. Every employee I interacted with was professional, friendly, and genuinely happy to help. Their positive attitudes, teamwork, and dedication to customer satisfaction made a lasting impression on me.
Thank you to the entire team for your outstanding service, kindness, and generosity. You turned an ordinary stop for coffee into an exceptional experience. It’s because of employees like you that people keep coming back. I highly recommend this Tim Hortons location to anyone looking for great food, excellent coffee, and some of the best customer service you’ll ever receive. Keep up the incredible work—you’ve definitely earned a loyal customer!“

“I had a great experience at Tim Hortons thanks to Ravi. He was very polite, attentive, and efficient with my order. His positive attitude really stood out and made my visit pleasant. Customer service like this truly makes a difference. Keep up the great work, Ravi!“

“This is hands down one of the best tim hortons and my favorite. The staff is always so friendly!! Shout out to Debbie, Teresa, Lori, T, Latifa, Kaitlin... Very rarely have to even SAY what I'm ordering because they already know! They recognize my voice at the speaker even!! The team is just wonderful and the owner is very involved and present. So lucky to have such a gem of a Timmies across the street from work!!!“

“Best staff anywhere. That’s why I got there instead of the 3 closer to me. Krys it’s exactly what I want the minute I walk in meghan Always has a smile and ready to make good recommendations. This is the only Tim Hortons I’ll ever go to.“

“A few employees behind the counter busy Yapping and Chatting, not paying attention to the front counter, I waited, even tried drawing their attention by saying excuses me, but no response. Therefore 4 Star. Ordered a dark roast black coffee, and left. Coffee was fine. Even if chatting, it is fine, as long as one person stays at the gront counter for customers. Washroom was ok, toilet seat broken, wobbly all-over. Rest all, typical gas station standard.“

“Hi I usually drive through this time hortons everyday and have been impressed about the services provided by the employees especially night staff who have been so kind and patient while taking orders with a smile on their face no matter how busy they are.I think this place is growing because of employees like them.My best wishes to this branch and employees who work hard and i wish them to keep growing.“

“Great location with Esso gas station, fast and friendly service. Typical Tim's but great place to stop. Clean with washrooms available. Big selection of baked goods and typical Tim's sandwichs. Part of a large convenience store. Lots of parking and has a drive thru“

“I had an amazing experience at Tim Hortons, and I especially want to recognize Khushdil Sharma for his outstanding customer service. He was incredibly friendly, respectful, and professional from the moment I walked in. He greeted every customer with a smile, handled orders efficiently, and made sure everyone felt welcomed.
It's rare to come across someone who genuinely cares about providing such a great customer experience. His positive attitude, patience, and dedication truly stood out and made my visit enjoyable.
Employees like Khushdil are a great asset to Tim Hortons. I hope management recognizes his hard work and dedication. Thank you, Khushdil, for the excellent service—I look forward to visiting again!“

“I visit this location every morning for a coffee and on occasion, a breakfast sandwich or wrap, Leslie is always at the window with a good morning greeting. I pre-order on the app and it's always ready, I'm very happy with the service from this location!“

“I'm a long time customer at this location. I enjoy coming here and do so at least twice or more a week. The employees always work their butts off for the customers, doing their best every time I'm there. I enjoy the food and the coffee very much. I will certainly remain a regular customer.“

“This team is always so quick to make and provide their customers with their coffees and orders! Although it's an inconvenience when mobile ordering is closed on Saturday mornings til 11. I hope the GM or someone can change this! Otherwise great work Tim's Team at Burlington Centre!!“

“The food, cleanliness and atmosphere was pretty much on par with other locations, but what really stood out was the excellent customer service provided by Robin. Her combination of professionalism and friendliness was notably above expectations - I would rate as 6 stars if it was an option.“

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It’s a great little spot to grab a coffee or snack without even leaving the hospital. For a smaller Tim’s, it does the job , hot coffee and decent goodies considering the limited space. Sometimes you might not get the full selection like you would at a larger location, but it’s still Tim Hortons and it’s super convenient. The staff are friendly enough, and the place looks clean enough as well . convenient to have right inside the hospital.“

“i really love the vibes in here !! ... the staff & customers are always nice, i get breakfast in here sometimes & it comes out super quick!! & i really like the breakfast bacon sandwich with a hashbrown & coffee ! that's my order . :) thank you!“

“Ordered the Artisan Sandwich through drive thru and received it wrapped in paper napkins with no bag. I was driving by myself and was expected to carry the greasy Sandwich in one hand while driving. I think they are saving on paper bags at drive thru. Very disappointing.“

“I ordered a Watermelon Quencher and, to my surprise, realized that I had accidentally ordered the sparkling version. I went back to the counter and explained that I had made the mistake. Rasdeep was very kind and went ahead and replaced it with the drink I had intended to order, even though the error was completely my fault. I really appreciated the excellent customer service. It was nice that they replaced it, as I wouldn’t have been able to drink the sparkling one and it would have gone to waste. Thank you, Rasdeep, for your kindness and understanding!“

“Great location with easy access from the platforms and bus transfers area. They recently added lunch items as well and are trying to grow the menu to better service the customers. Line ups can be long but they do move them fairly quickly and it seems to be improving all the time. Management has recently changed and things seem better!“

“I always have a great experience at this Tim Hortons. The staff are friendly, welcoming and provide top quality here, never have I received my order wrongly, the restaurant is clean and the atmosphere Is pleasant. Marion has been such a pleasure to see every time I walk in to take my order!!“

“I visited this location around 11:30 p.m., and the employee at the drive-thru window was incredibly friendly and helpful. Even though I added items to my order at the window, she remained patient and kind throughout. I believe her name was Shipra, based on her name tag. She provided excellent customer service and made the experience a great one.“

“This Tim Hortons is the best I’ve been to in GTA. For starters, their latte machine isn’t always broken or not working.

The communication here is very easy. I can be in and out of the drive through within minutes. All the employees are quick to understand and order.

Lattes are always mixed properly. Overall a good experience and reminds me of how Tim Hortons used to be.“

“❣Stopped by for a quick coffee break and had a great experience. The brewed coffee is smooth and rich, paired perfectly with their fresh sandwiches and baked goods. The cleanliness and overall vibe of the place are top-notch. Will definitely be coming back regularly❤“

“I came in on August 12, around 4pm and I was greeted by a lovely young lady whose name was Emerson. Her customer service, efficiency and overall friendliness was amazing. She was working between cash and making all the drinks but making sure to keep everyone satisfied. I’m glad to see more students at Tim’s and I’ll be happy to go back there to be greeted by her amazing service.“