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“This Tim Hortons is always my go to for break fast and during work!! 🥹❤️❤️ Their staff is amazing especially Debbie they always give an amazing and outstanding costumer experience! She’s really kind and lovely!! This is also the first Tim Hortons in Canada and I always get good vibes and happy with my orders❤️❤️ Thank you so much!“
“I really enjoyed the food and the atmosphere at this location was great. However, the service was very poor and definitely needs improvement. It’s a shame because everything else was quite good, but the service experience really held it back.“
“Tim Hortons has always been my go-to spot for a warm, comforting break and their steeped tea never disappoints. It’s rich, smooth, and brewed just right, making it one of the best you can grab on the go.
Their coffee is always satisfying and perfect for starting the day. The donuts are fresh, soft, and full of flavor definitely one of my favorite things on the menu. I also love their flatbread options, hash browns, especially the garlic and herb savory one, which is super tasty and a great quick bite.
Overall, it’s a great place for a quick, affordable meal or coffee break, and I keep coming back for those flavors.“
“I always go-to this location and I always seems to get Amber she is the best with her customer service her quickness her smile greeting me and all the rest just great over all such a friendly lady thx again for your kindness much appreciated“
“Surbhi helped me with my order for my contractors today. She patiently provided recommendations, corrected my discount because the app wasn’t working properly, and carefully made the drinks with the changes I requested…all while smiling and never once making me feel bad for holding up the line with the slightly complicated order.“
“This is my local Tim hortons and my orders are always correct and the service is always good. But on Sunday February 22 at around 8 or 9 pm there was one girl working the entire place. She was doing drive thru, the front counter, making all the drinks and food, etc. She remained friendly and professional the entire time. An exceptional worker and member of your team. I hope she sees this and is reminded that people do notice her hard work“
“The atmosphere felt comfortable, and the staff handled everything smoothly. You can tell they care about doing things right, from how the orders are prepared to how customers are treated. It made my visit easy and enjoyable, and I left satisfied. Definitely one of the better Tim Hortons I’ve been to.“
“It was busy but I always enjoy chatting with the staff, it is a wonderful place to go
Parking: There is plenty of it at this location.
Kid-friendliness: No seating in here so no drama, I like that. My kid doesn't like going to the other one to many people hanging around the doors it frightens him.“
“I am a regular customer and was shocked to see a staff member named Simrat shouting and using abusive language toward her supervisor, Kamal, in front of customers. Such behavior is completely unacceptable and damages the store’s image.
Kamal remained calm, silent, and highly professional. He is always polite, smiling, and communicates excellently. His patience and maturity are rare. I give this store 5 stars only because of him; otherwise, I would not give even 1 star.“
“I would like to express my deepest gratitude and appreciation for Sehra, the flloor leader at Tim Hortons – Rymal Rd & Upper James St.
During a recent visit, there was a mix-up with our order. What truly stood out was how Sehra handled the situation. She demonstrated exceptional professionalism, genuine compassion, and outstanding leadership from start to finish. Her calm, respectful, and solution-oriented approach immediately reassured us and turned a simple issue into an experience that reaffirmed why we have remained loyal customers for over 15 years.
Sehra is truly a real gem. Her business acumen, customer service skills, and people-first mindset shine brightly and reflect the highest standards of what customer care should look like. It is rare to encounter a manager who not only resolves issues effectively but does so with sincerity, grace, and a genuine appreciation for long-standing customers.
This location is fortunate to have her leadership, and Tim Hortons is better because of managers like Sehra. Thank you for consistently going above and beyond—your efforts do not go unnoticed and are deeply appreciated.
Highly recommended. ⭐⭐⭐⭐⭐“
“I’ve been visiting this Tim Hortons every weekend for coffee and food, and I have to say the customer service from Ramneek and Jashan has been consistently excellent.
Both of them are always welcoming, friendly, and professional. They remember regular customers, greet everyone with a smile, and make sure every order is prepared just right. Ramneek is always quick and efficient at the counter, while Jashan goes the extra mile to make sure everything is clean and comfortable for dine-in guests. Their teamwork and positive attitude truly make this location stand out.
It’s because of great service like this that I keep coming back every weekend. Shoutout to Ramneek and Jashan for making every visit such a pleasant experience!“
“had a wonderful experience at Tim Hortons. The staff were very welcoming, friendly, and attentive, which made the visit even more enjoyable. The service was excellent and very quick. The coffee was delicious and the cookies were fresh and tasty.“
“⭐⭐⭐⭐⭐
I had an amazing experience at this Tim Hortons! The staff here truly go above and beyond to make every visit enjoyable. From the moment I walked in, I was greeted with friendly smiles and a welcoming attitude that really stood out.
The customer service is exceptional—orders are taken quickly and accurately, and the team is always patient, polite, and happy to help with any requests. You can tell they genuinely care about their customers and take pride in their work.
Even during busy times, the staff stays organized and keeps things running smoothly without ever making you feel rushed. It’s rare to see such consistent kindness and professionalism.
Highly recommend this location if you’re looking for great service and a positive experience. I’ll definitely be coming back!“
“Store #1104 - NICOLE is always very pleasant first thing in the morning. She is aware of her incoming regular customers and usually is ahead of making sure there is enough coffee/tea brewed that you don’t have to wait. She will go out of her way to check if items are available in the back. She’s always a pleasure to come across daily.“
“This Tim Hortons location really stands out for its speed, professionalism, and genuine care for customers. The team works efficiently without sacrificing quality, and my order was ready quickly and exactly how I wanted it.
What impressed me most was how professional and attentive the staff were. Even during a busy rush, they stayed calm, organized, and respectful, making sure everyone was taken care of. You can tell they take pride in what they do and truly value their customers.
The friendly attitude and attention to detail made the whole experience smooth and enjoyable. It’s not just fast service—it’s thoughtful service too.
I’ll definitely be coming back. Highly recommend!“
“This location is 5/5. I’m surprised at the other reviews, honestly. I’m sure sometimes bad things happen but I’ve lived close to this place for 3 years and have been going here 2-3x/week and my order has always been correct, “fresh” (lol for Tims) and service has been excellent. I actually make it a point to not go to other locations anymore because I know how inconsistent Tims can be. I hope the owner continues to do whatever they’re doing and celebrate the managers who’ve made this possible. I don’t know any of the staff names and I’ve been served by many of them and they’ve all been consistently amazing.“
“Visited Tim Hortons today to pick up an order, and the service was excellent—quick, friendly, and professional. A special mention to Kiran, the staff member who took and handed over our order. Her way of speaking, politeness, and overall customer service were truly impressive.
Great experience! Highly recommended! ⭐👍“
“Carol gave such great service today at Tim Hortons! She was very friendly and recommended their muffin, which I ended up trying — and it was really good. She made the experience even better with her kindness and helpful attitude. Thanks, Carol!“
“amazing place, i love it here i have been coming here for a few months now, i’m new to the area. i came into The store today to get the new iced chai latte and it was better than Starbucks. The manager Cindy is a very lovely woman always positive and keeps the store together.
overall, this is one of the best Tim Hortons. I’ve been to in my little time of being here,“
“I had a great experience at this Tim Hortons thanks to the excellent customer service from Ansa! She was friendly, patient, and made sure my order was exactly right. It’s always nice to be greeted with a smile and great attitude, especially during busy hours. Thank you, Ansa, for your kindness and professionalism — you really made my visit enjoyable!“
“The workers should wear hair nets when they are working with food and not play with there hair and that goes for all the Tim’s and also there French vanilla hot beverage taste like water did not enjoy it. You should get more sterder paper cups your cups are not very safe they are very on safe especially for people that have only and I mean only one hand to used it is very on safe my girl friend got burnt a few times you need to do something about it what wood be cheaper to fix it or be sued and you should not change for other cap you need to change your cups try putting the the hand you use more be hind your back and see what people go though every day“
“I’m a regular weekend customer, and I want to appreciate Partik for his excellent service. He’s always friendly, polite, and quick, even during busy hours. He makes the experience smooth and welcoming every time I visit. Great job—your effort really makes a difference!“
“This place always gets it right, I usually get a chicken cravable, the Tim’s over by center mall is the worst Tim’s, this one id argue is on of the best, it’s not really like anything special as far as location physically goes. The food itself is always good and the lines are typically faster than other places yum yum“
“I’ve noticed the staff here seems to have changed recently, and I actually had a pretty good experience this time. Service was quick, my order was right, and everyone was friendly. It felt a lot more positive than past visits, so hopefully they keep it up.“
“5/5 – Outstanding Service and Warm Atmosphere!
I had a wonderful experience at Tim Hortons thanks to Rupinder 👍🏻 She always greets customers with a bright smile and makes everyone feel welcome the moment they walk in. Her professionalism, kindness, and attention to detail truly make a difference. The service is fast, my order is always accurate, and she goes above and beyond to ensure everything is perfect.“
“The team is amazing, even if the drive thru is PACKED full, they do their best to have everyone through on time. The staff and managers were ALL on the floor working like crazy to meet my expectations and made sure all of my food was exact as i ordered. Friendly staff, clean place“
“I have been going to this location very often as I live near by. All the employees at this location give you good service but 1 employee stands out for me is MIMOZA. She has always made my order perfectly. She always greets the customer with a nice smile. Never seen her talking rudely with any customer.“
“This Tim Hortons is really nice. They treat me with a lot of respect. Every time I come here. They work really hard and they're very respectful towards me and really nice.
Sometime people they come they have a such a bad day or bad mood and they come to turn it to the worker the team working the work with the Tim Martin. They don't know what they got to do. All they got to do their job proper way and only they focus for their job and for the customer. 🌼🌟🌟🌟🌟🌟
⭐️⭐️⭐️⭐️⭐️. ⚡️ 💫🌺🌸🪴💐🌷💐🌹🌹🌺🌺🌺🌸🌸🌸🌼🌼🌸🌼🌼🌼“
Fast Food • $
“It's Tim Hortons so you know what your getting...but there is an employee here i think her name was Vera who was so kind and patient while also being incredibly efficient. These jobs don't look easy and I'm sure they can be incredibly frustrating but this employee gave everyone the time of day and was a real person to all the customers.“
“The employees were treating so bad. There was an Indian girl and an Indian boy.. I am pretty sure they were Indians so when i went to redeem my survey code they started gossiping in their own language and started laughing which is inappropriate . I felt bad please tell them to not repeat this behaviour.“
Fast Food • $
“Yesterday I visit your store ..and ur store is very near nd clean ...I order quencher which was very tasty and fantastic...and I order wrap which was very delicious...and your staff member was very cooperative and I also recommend to my near and dear ones to visit this store .....inshot i say that all tims are failed in front of this store ..!!!“
“Our favorite Tim hortons in the area !
They always go above and beyond when it comes to your order .
Made top notch ! And probably the best when it comes to making ice capps .
Always pleasent whether you order online or go in the store . Smiling faces always !
Keep it up :)“
“Come here every morning during the week between 530- 6 am, the staff is quick, courteous and friendly. I started coming here after the horrendous service at the Concession St one. The morning staff here should be used to train anyone opening a Timmies. This is the best one in Hamilton, keep up the good work“
“The line can be really long at times but once you order, you dont have to wait too long. Generally mobes pretty fast too. They dont skimp on the drinks at all. Note that they do not have basixlaly any lunch items (no wraps, sandwiches, bagels). Its just drinks and pasteries for the most part.“
“These morning ladies are awesome, and they bust their asses. Especially being in core downtown in the morning. And Mrs. Wonderful I don't know her name but she's always got her hair tied back and wears black glasses, she works so hard, and I always look forward to saying hi in the morning. Divya, honestly I've never had a better drink made it's the best I ever had (roasted hazelnut cold brew) it's always pictures perfect and just so perfect every single time. I don't go to Starbucks as often anymore“
“This Tim’s is my go-to! Staff are always chill and fast, double-double comes out perfect every single time. Coffee’s hot, Timbits hit different, and the place stays clean. Literally makes my morning 10x better 😎
100% recommend!“
“Louie is so friendly—always smiling and making customers feel welcome. Hope everyone gets to experience her kindness 😊
Shoutout to Louie for being so warm and friendly! Her smile truly brightens every customer’s day.“
“Served well from a temporary trailer even when they have renovations going. Limited supply of food and beverages but have plenty. Keep up the good work.
Parking: Entrance to the drive thru is via parking lot, be aware of the traffic and people exiting the drive thru.“
“I had such a great experience at this Tim Hortons! The staff are always friendly, welcoming, and quick to serve with a smile. The service is fast and efficient, even during busy hours, and my order is always fresh and exactly how I like it. It’s clear that the team here really cares about their customers. Thank you for making every visit such a pleasant one!“
“Monday August 26, 2024 around 10am, I arrived at Tim Hortons, bought a medium coffee and breakfast sandwich, unfortunately they did not have any eggs made and informed me that I will need to wait 5 mins . When it was time to pick up my breakfast sandwich, the worker was polite, apologetic and gave me a free hash brown. Great customer service..PERIOD ! (Location: Rymal and Nebo Rd, Hamilton)“
“This location offers ample parking and clean washrooms, as well as fast drive-through service. It's a convenient spot for waiting for an hour or two while picking up or dropping off friends or family members in the surrounding areas, such as the children's hospital, daycare, or job locations.“
“Great customer service
Every staff is very nice and helpful, always double checking to see if the order is correct, making sure I have all my drinks, food etc, coffee is always hot and fresh
Keep up the amazing work, everyone“
“I had a great experience at this the Tim Hortons. The staff is always friendly, polite, and quick with service, even during busy hours. The quality of food and drinks is consistently good, and my orders are always prepared correctly. I really appreciate the teamwork and positive attitude of the employees-they make customers feel welcome every time. Highly recommended this place .“
“I've been a regular customer at Tim Hortons for a long time, and I continue to be impressed by the overall experience. The food and beverages are consistently fresh and tasty, the service is friendly and efficient, and the staff always make me feel welcome. Even during busy hours, they do a great job of keeping things moving smoothly. The restaurant is clean, well-maintained, and a great place to stop for coffee, breakfast, or a quick meal. I'm highly satisfied with the quality, service, and overall experience, and I highly recommend it to others.“
“I've been at Tim Hortons for the last 20 years. Larry made me the most delicious iced latter woth whipped cream on top. It looked exactly as advertised. Perfection is patience. Thank you Larry for serving me the nicest looking drink I've had in a long time! Worth every second in line.“
“Tim Hortons coffee is always a great choice for a quick and affordable cup. The coffee is smooth, fresh, and perfect for starting the day. I like how consistent the taste is, and the service is usually fast and friendly. It’s also convenient because there are so many locations. Overall, it’s a reliable place to grab a good coffee anytime.“
“Convenient express location with fast and courteous service. Tammy, Yvonne, and Tina always greet their patrons with a smile and often on a first name basis, showcasing their attention to detail and client retention. Highly recommend this location.“