Tim Hortons in Stoney Creek

“I had a great pickup experience at Big Tims. Karam and Janine were both very cooperative, friendly, and welcoming. They made the pickup process quick and smooth, and their excellent customer service was truly appreciated. Thank you both for the great experience!“

“I drive a little further everyday just to get my breakfast from this location. The service is outstanding and the people are absolutely wonderful. The staff definitely make the trip worthwhile and enjoyable. A special thanks to “Kelly” for her specialized 5 star treatment 😃“

“Talk about the worst Cheesy Melt sandwich I've had in my life. I got it via the drivethru, and waited for it to cool down. Pulling it out, the bread was fluffy and nicely toasted, but the cheese slices could be obviously seen. Oh well. Frist bite; cold cheese. I told myself it wasn't a big deal, and I could try to eat it cold. Second bite; nope. Absolutely horrible.

I went back and showed them sandwich, opening up the cheese slices like leaves in a book, unmelted and unstuck. They were apologetic, in a way that seemed more empathetic than simple customer service fluff. I waited with anticipation for what the second attempt would be like.

ABSOLUTE PERFECTION.

This was simply the greatest Cheesy Melt of my life. The top slice of bread was fluffy and perfectly toasted. Biting into the sandwich, the cheese had melted together such that you couldn't tell it had originated from slices.

I wish I could give it five stars, but the first attempt is important context. I wish I could give it one star, but the absolute boss that pulled off that second sandwich doesn't allow it. I wish I had pictures, but I didn't know it would but a journey from worst to first.

Next time you're getting a cheesy melt there, make sure you let them know about my perfect cheesy melt and see if they can replicate it it for you.“

“5 stars isn't enough for the incredible team at this Tim Hortons location. No matter how busy the morning rush gets, the staff (especially Mylene) are consistently warm, quick, and genuinely welcoming. They are always spot-on with the orders and deserve to be recognized. You can tell they really care about their customers and take pride in what they do, my sincere appreciation to the team and manager for being the absolute best!“

“One of the better Tim Hortons locations in the area. The plaza is always kept clean, organized, and well maintained which makes stopping here a pleasant experience. The drive thru is usually smooth and easy to get through, and the large parking lot is a huge bonus with plenty of space for both cars and trucks. Overall a solid location that’s convenient and well looked after.“

““I had a great experience today. The staff member was very friendly, polite, and helpful. They served my order quickly and with a smile. Excellent customer service and a positive attitude. Thank you for making my visit enjoyable!”“

“I had a wonderful experience and would like to recognize Avneet and Kaety for their outstanding service. They were quick, efficient, and always greeted customers with a smiling face. Their friendly attitude, professionalism, and willingness to help made my visit smooth and enjoyable. It’s great to see employees who truly care about providing excellent customer service. Thank you, Avneet and Kaety, for your hard work and positive energy. Keep up the amazing work! Highly recommended. 😊“

“I came here for coffee around 5 am and there were two girls who were struggling becz there was a line a up but manpreet did great job in busy time she managed things very well with a smile and giving proper customer service to every one in the busy time i often came here to get my order most of the time she make my order that is steeped tea always fresh with smile
She is doing awsome!!!!“

“I go to this Tim Hortons every morning and it’s always fast and efficient. Friendly staff especially Karen! She makes a good start to me and my kids day! Always makes us smile! Keep smiling Karen, you are the kind of people we need more of! Thank you for your friendly service.“