Tim Hortons in St. Catharines

“This is the best Tim Hortons I’ve been to in a while. I travel from hwy 20 and rice rd area to this location and it is worth the drive. The service is always quick; even when there’s a line it moves constantly, the staff are always pleasant and just overall exceptional service!“

“This Tim Hortons on Martindale Road has become my regular spot lately. The drive-thru is usually pretty quick, even when it's busy, and the staff are genuinely friendly and on the ball. They get your order right without you having to repeat it twice.“

“Kid working there named Ashton is actually hilarious. Came for a tea on a rainy day feeling blah and his vibe is awesome! Need way more workers like this guy. Give this kid a raise. He made my whole day. I’m Still laughing and I’m half way through my tea. The world needs more Ashton’s. 😁“

“Really nice Tim Hortons location! The restaurant is always clean, tidy, and comfortable, which makes it a great place to sit down and enjoy a coffee or a meal. The staff are friendly, welcoming, and provide great service. Food and drinks are fresh and taste great as well. Overall, a very pleasant experience every time I visit. Highly recommend this location!“

“It was my first time visiting this location, and my experience was extraordinary due to the general manager, Patti. She was very friendly and kind, and greeted us with a big smile. Her positive energy made my family and I day, ultimately i was very satisfied with my care.“

“I have to share. I frequently visit this store. Consistently witnessing the staff and customer interactions. Today was just another excellent job. This time Kaden was extremely patient, calm and professional assisting an elderly lady clearly well into her 80s. He was not at all dismissive or rude, even though the line was building behind me the Lady was well aware that she was taking a little longer than anticipated. He helped her select her item he made suggestions and he even offered to warm up her tart so that it could be softer for her to eat because all she kept wanting was something soft because she could not eat anything hard he even warned her repeatedly that her cup of coffee would be hot so he carefully secured it with a sleeve, she was so apologetic, but she was happy and taken care of. it is not very often we witness younger staff members and establishments being so patient and understanding of the elderly. It was very warm to my heart to witness. I sent the entire team at this particular branch because they’re always consistent.“

“The employees here work hard to provide quality service in a timely manner. I'm often greeted with enthusiasm and kindness. I have coffee at home - most of us do - but the service and atmosphere at this location make it an essential stop in my morning walks.

Tim Hortons food isn't what I consider good quality, but these guys make a concerted effort to deliver a nice meal nonetheless.“

“My sandwich, asked to be toasted twice, was as pale and floppy as a wet noodle.

The contents however were perfect, so I just removed the English muffins and politely asked to have a new one toasted twice this time.

Man working the counter today (seems managerial) was incredibly kind and eager to help from the moment he took our order.

He remembered the double toast request, and just had them make a new one and told me to keep the original sandwich contents :)

Between the 4 equidistant Tims to me, this is my go to.“

“Really happy with the changes at this Tim Hortons! The new owners and team are putting a lot of effort into making the store clean, welcoming, and customer-friendly. The staff are always trying their best to provide good service, and the food and coffee have been great. You can definitely see that the team cares about improving the customer experience. Looking forward to seeing this location continue to grow and become one of the best Tim Hortons in the area!“

“There's an individual there his name is Jacob! What a beautiful person he is I can see the glory and the light shine to his attitude I let him know as I let everyone I run into if they show the light they need to spread the light of God❣️🥰💖😇“

“I’ve always had great experiences at this Tim Hortons, which is why I keep coming back. The staff are usually friendly, and my orders are made quickly and correctly.
I just wanted to mention something from my most recent visit in a respectful way. The girl working the drive-thru window in the morning had noticeable body odour. I understand that everyone can have an off day, and I don’t mean this as a personal attack or to be unkind. I just wanted to bring it up because hygiene is important, especially when working in food service. Hopefully it can be addressed privately and professionally.
I still want to give this location 5 stars because overall it’s been a great experience.“

“I've only been here a handful of times but I've been served mostly by Zonia. I just want to give her a huge shout out for being very friendly and always welcoming me with a big smile. She is very sweet. Little things like that can make a person's day. Thank you Zonia.“

“I had such a great experience at Tim Hortons! The food was fresh, delicious, and tasted amazing. The service was also excellent, everyone was so friendly, welcoming, and incredibly fast. My order was prepared quickly and everything was exactly what I wanted. I was really impressed with how efficient and pleasant the whole experience was. I’ll definitely be coming back again soon and would highly recommend this Tim Hortons to anyone looking for great food and amazing service!“

“Just sending a little thanks to Kyle! Saturday Jun 19th 8:30am, this place is slammed, but he’s still on top of his game, greeting customers, shouting back orders to co-workers (politely, with respect). And this is not the first time I’ve seen it. Great Job Kyle!!“

“This has always been my favourite tim hortons location! Lately I've been served mainly by Kota! I've never had such outstanding service! Always friendly, and makes a PERFECT double double every time! I can't thank her enough for always making my morning smooth, and starting with a smile ! Keep up the amazing job !“

“The staff has a horrible attitude and acts very dismissive and rude towards patrons. I hey mobile orders and I've had to wait and request it once I arrive even though I've given ample time on the mobile app and when I ask I'm met with rudeness. I will not be getting from here anymore. Last visit i asked for a cheese biscuit warmed with butter and instead it was put in a bag and shoved in my hand and I was told move along. Not impressed with the new ownership.“

“Everyone at this Time Hortons location are amazing,from the front staff to the managers. They work well together as a team and help each other out when needed in an instant. I will only go there for my French vanilla because I have total faith it's made to perfection. I am a regular customer and when anyone sees me they remember what I get and have it ready. The atmosphere is the friendliest I have ever experienced. Being this location they deal with alot of different personalities that are quite aggressive and unpleasant. I have seen the workers do this with kindness,patience and respect. They are all very fast and efficient .Every customer is important to them. I highly recommend this Tim Hortons.“

“Quick and accurate service in a busy part of town. That’s really all you can ask for. Plus it’s clean! The drinks they make were perfectly standard for Tim Hortons. Good example for other Timmie’s in saint Catharine’s.“

“Never been to a Tim Hortons before. For others that might not have been to one before it feels a lot like a Dunken Donuts but better. The breakfast sandwiches are certainly better according to our son the donuts were as well. The coffee was hot and tasted good as well.“

“Dashaun (apologies if misspelled).
Is an excellent employee, watching him work all the time when the store is behind, I can tell that his efforts go unnoticed. If Management views this, please recognize him for his hard work. I would be happy to have an employee like him any day.“