Tim Hortons in Niagara Falls

“The people behind the counter,, are the reason we keeps going back, every morning they start my day with a great big smile and usual have my order ready as I'm walking in the door ❤️?????❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️“

“This is my go to place for that perfect cup of coffee. I have been to many other Tims in Niagara Falls, but this is the only place I receive a coffee in perfect taste and temperature. Their coffees are always hot and done right.Five stars for your good quality service. Thank you.“

“The Tim Horton’s at McLeod Road and Kalar Road in Niagara Falls is fantastic. The staff are great. They are always so fast in the morning and professional. My order is right everytime. It’s always a great start to my day at this Timmy’s!“

“Fast friendly service, lots of parking, good drive thru speed, wheelchair accessible, convenient and clean. Overall a good experience

Vegetarian options: Delicious Vegetarian meals available

Kid-friendliness: Good selection for Kid menu options, clean, safe, open concept, lots of security cameras and well mannered environment

Parking: Multiple spots to park, drive thru is easily accessible

Wheelchair accessibility: Ramps for better wheelchair access and buttons easily located to open automatic door“

“Just want to give a shout out to the staff at this Tim’s location especially Kalpana! She makes my day but she really makes my dog Lexi’s day! Having a location that always has dog treats is just that little bit extra that is very appreciated! My London Fog is always perfect too!“

“I visited thiS tim couple of days , and it was a great experience. The staff was friendly and quick, making the service smooth and hassle-free. I ordered a coffee and a bagel, both of which were fresh and delicious. The atmosphere was cozy, and it felt like the perfect spot to take a break. Definitely going back to this timis..“

“Our family was so impressed that there’s a Tim Hortons in Canada ?? we had to drive a few miles but our son was thrilled anyway. Sometimes you just have to give a bit! Oh, well. Our vacation is pretty special. Mom decided to go shopping! Dads happy ? Great family vacation. Yay!“

“I like the way team members works and greet the customers very well even its busy specially I appreciate the bakers that try best to handover me the finished donuts when i ask the apple fritter.
One should try at least once at the place“

“I’m writing this review to wholeheartedly recognize and commend the incredible service consistently provided by Navjit Kaur at the Tim Hortons location I visit weekly. In today’s fast-paced world, encountering genuine hospitality and kindness in a customer service setting is increasingly rare — yet Navjit not only delivers it every single time, she sets an entirely new standard.

From the very first visit, I noticed her calm professionalism, sharp attention to detail, and truly warm energy that instantly makes you feel like a valued guest rather than just another customer. Whether it’s during a hectic morning rush or a quiet afternoon, Navjit handles every order with precision, speed, and most importantly — a smile that reflects both her pride in her work and respect for the customer. That level of consistency speaks volumes about her character and work ethic.

What makes her stand out even more is her unmatched ability to balance efficiency with empathy. She doesn’t just take your order — she listens. She remembers preferences, shows patience when people need a moment, and maintains a composed and kind demeanor regardless of the situation. It’s clear that she genuinely cares about the customer experience, which is what makes every interaction feel personal and uplifting.

In an industry that too often overlooks the contributions of frontline workers, it’s people like Navjit who remind us just how valuable great service is. Her positive attitude, professionalism, and sincere courtesy leave a lasting impression and brighten up the day. I’ve seen her handle long lines with grace, support her coworkers seamlessly, and engage with every customer — young or old — with kindness and respect.

Navjit Kaur is not just an employee — she’s an ambassador of what excellent customer service should look like. Her commitment to her role reflects not only positively on herself, but also elevates the entire reputation of the Tim Hortons brand. I hope her efforts are recognized not just by customers like me, but also by her management team. She absolutely deserves appreciation, recognition, and future opportunities for leadership within the company.

Thank you, Navjit, for going above and beyond with such consistency and care. Tim Hortons is lucky to have you. I look forward to my weekly visits knowing that service like yours is always something I can count on.“

“it was incredibly small and very cramped. You couldn't fit more than 5 people at a time.

Wheelchair accessibility: basically none at all in the actual restaurant itself, since you could only fit like 5 people at a time, fitting a wheelchair in there would be next to impossible.“

“I usually order just a vanilla ice cap and a sausage farmers wrap. Only down side really (first world problems), is the skimp on the whipped cream and the hashbrowns should be done a bit more. Otherwise, what so you really want from a Tim Hortons for 10$? “