Tim Hortons in Tonawanda

“Its mostly great. I go to the drive thru quite often. You have a few employees who are quite miserable. Not pleasant at all. That being said, there are also a few very good ones. Efficient, fast and very pleasant! You need to weed out the nasty ones. A few times i wanted to stop but i didnt want to deal with the attitudes. So i just kept going ....... sad really. Not a good image for Tims.“

“Just had coffee. It's Tim's don't you know. However, my favorite doughnut is Peanut Crunch and this place was offering Chocolate Peanut Crunch! What a concept! 1st time at this location so I'll be sure to let my regular Tim's to get on the ball.“

“Tim Hortons is a staple for coffee and bagels, and this location definitely lives up to the reputation. It’s consistent with the chain but feels cleaner and more inviting than most, even featuring a cozy faux fireplace. Service was quick and efficient. My bagel was toasted perfectly to order (double toasted, light butter), and the blueberry Timbits were a great treat.“

“My food was good! I will say this tho... I think my double stacked farmers breakfast wrap was kinda stuck to the packaging and it was kinda difficult to open. The workers there were really nice, and I also want to mention... When I walked in, the carpet was COMPLETELY SOAKED but it is the middle of winter so in this case I kinda get it, but I think they should've brought the carpet inside the store instead of in front of the door. It is a very small Tim Hortons, smaller than the one on Michigan Av./William St. There was still dine in available. Unfortunately they were out of artisan Italian bread, chicken and I think something else. Overall my food and my experience was pretty good!“

“I just went through the drive-through and I really wanted a cold brew, but they were all out. The worker was super nice and helped me decide on what to order instead. the iced coffee I ended up with was delicious and the service was really great.“

“I go here everymorning for my coffee and wrap. I love this staff! Great group of ppl always happy and excited, never a sad or upset face. I'm always greeted with a great big hello from everyone. Romeo always asks about my day, Hailey always puts a smile on my coffee. Thank you guys and keep up the great work!“

“The manager Sandy runs the establishment very nicely and provides the Tim Hortons experience I’ve been accustomed to living in WNY my whole life. This is the local Tim Hortons in the Town of Tonawanda and it’s been a great addition to our community due to Sandy and her staff.“

“I come here every single day at least two times a day and I would love to give a recognition to your cashier/worker Jamie. She is so pleasant and nice. In most places customer service hasn't been what it used to be. Not only that but she is ALWAYS doing something instead of standing around or being on her phone like most employees. If she ever leaves I'll be sad and would have to find somewhere else to go. Please give her the recognition she deserves!!!“

“Stopped at this Tim Hortons for some coffee and breakfast before our ling drive. The coffee was good took 20 mins to make for some reason. The food we ordered was good was not well seasoned. Customer service was ok at best.
Did get a chance to meet and nice old gentleman and his lovely dog who are a regular over there.“