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Fast Food • $
“We ordered on Uber for pickup and when we got home noticed we were missing a chicken burger and salad dressing. Drove back and they were super apologetic, the cashier and manager on duty are super kind people. They not only apologized and replaced the food but also gave us each a free small frosty for our troubles. Really went the mile with customer service, this location is 10/10“
“This happend on july 22nd
Orderd a chicken sandwich but I dident know it changed to halal meat and it tasted augful. The texture and the meat itself was bad.
The manager was very understanding about it and apologize profusely (alot) and gave us a refund for it and agreed the chicken wasn't the same anymore. She was very nice and the customer service overall was very good just like most wendys I go to. Keep up the good work.
Edit: she also offerd a diffrint sandwich and a free frosty too, very nice :)“
“I stopped by here yesterday afternoon (Sept 7 around 4:10 PM) for a Tims coffee and a quick bite during a long drive home. It was my first time trying their hamburger, so I intentionally ordered the cheapest item on the menu to give it a try.
The young lady at the counter was super friendly and had my order ready in just 2–3 minutes. When she handed it to me, she kindly mentioned that she made a mistake and prepared a double meat burger instead of a single, but wouldn't charge me extra.
Looking back, I felt she might have done that on purpose out of genuine empathy, thinking a single might not be enough for my trip. It was such a warm, thoughtful, and compassionate act of kindness that truly brightened my journey. Exceptional customer service—I hope store management recognizes her wonderful heart and hospitality!“
“Great quality food , service is passable but really by a very little. The girls at the cash often feel like they do not want to be there . And I had an experienced where one of them made a mistake on my order and that is fine mistakes happen but when I told her that was not what I ordered she was not nice or apologetic at all instead she was arguing saying that was what I ordered. I always order the same thing and simply did not make a fuss about it , I simply reordered what I wanted . I really did not make a scene I just wanted what I ordered. But there was no reason to be so rude to me … So next time just apologize and remember to be nice to people it is your job after all!“