Customers` Favorites
“Best pretzel I have ever tasted and at a great price!“
Customers` Favorites
“It is the best water ice in Philadelphia.“
Customers` Favorites
“Welcome to the Asian 9rh st. The area is complete with nuance of fish heads and stray cats. The Filthy Orient would fit in well in this area. The pretzels are tasty ,but I have to disinfect my work boots when I leave this store.“
Customers` Favorites
“I've never been disappointed with anything I've gotten from there.“
Customers` Favorites
“great all around ppl its pretzel pizza for me“
Customers` Favorites
“Thank you Bernie's for the delicious food and treats. A classic!“
Customers` Favorites
“Pretzels are always fresh and hot, the party trays are always a hit.“
Customers` Favorites
“that they are open with hot pretzels“
Customers` Favorites
“I took my nephew here today and he passed out on the car ride there and it’s mid nap time I did not want to wake him up and the young girl behind the counter Olivia was so sweet she even brought the food and water ice out to the car because I didn’t want to wake him up just to grab the food! Every single time I’m there it’s always an amazing experience all the workers are very sweet. A friend and I just went there two days ago for some water ice and another amazing Experience! Plus they definitely have the best water ice and food!!!! Highly Highly HIGHLY recommend if you haven’t been there before you need to go and check it out!!!! They even have a cute little outdoor seating area! Thank you Chloes Corner for always making it a pleasure to come back!“
“I was just putting in a location tag“
Customers` Favorites
“awesome place, very friendly and nice selection“
Customers` Favorites
“The team at Auntie Anne’s Philly food truck is the best! They provide excellent customer service and are very professional. Pretzels taste great! Love stopping into any event they’re at.“
Customers` Favorites
“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“
“Typically I have always experienced a feeling of appreciation when I visit the Philly Pretzel Factory in Bear, DE or Middletown, DE BUT, today my visit to the Middletown, DE location left me feeling unappreciated and in fact like I was being a pest. I stopped into the store in order to redeem my ‘celebrate the Eagles win’ coupon. I purchased the 5 pretzels and received 5 free. The pretzels were cold and hard. I complained to both the cashier and the gentleman making the pretzels and was told they were just made. I begged their difference and the gentleman gave me an unfriendly attitude and said he’d just put them back in the oven and they’d be just fine! Needless to say they weren’t. They didn’t taste as fresh as usual nor were they soft. In my opinion this visit was totally unacceptable!!!“
Customers` Favorites
“The Customer-service from Philly Pretzel Factory is on point. They've got a good personality, and the Pretzels always made fresh. The Customer-service at other Philly Pretzel Factory around Philly Tri-state area can be hit or miss, but Philly Pretzel Factory City Avenue hits.“
“I got party bucket pretzel bites and one of their Parmesan pretzel. They were very nice and helpful and the Parmesan pretzel is yummy. The pretzel bites were for my kids school so did not taste it but it looked fresh and soft. Highly recommend and will go back again“
Customers` Favorites
“Im the pretzel man“
Customers` Favorites
“Pretzels here are great!! I’m originally from Philadelphia relocated to the south my family and I coming up here a lot and we always have to stop and get one and only original Philly pretzels!!“
“These pretzels give me an orgasm in my mouth whoever says they're bad dry pretzels are stupid people because wetzel pretzel is the best pretzel I've ever eaten in my entire freaking life. Thank you wetzel's pretzels for giving me the best night ever“
“Delicious! Best water ice ever- flavors to die for.“
Customers` Favorites
“I ordered a cinnabon and Pretzel from Uber eats this evening around 4/5pm. I heated them up for 30 seconds in the microwave since the Uber driver had a few stops along the way and took 1 hour for delivery. They were so fresh and delicious. The cinnabon was huge and smothered in pecans and sauce. It was also packed with care. Thank you to whoever is working there today. You're awesome!“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“This is my go-to spot for awesome pretzels. While the chain stores are okay, Bernie's continue to uphold a long standing relationship with DELCO. They have a friendly staff, always fresh pretzels and a high standard of cleanliness. Keep up the great work!!“