Donuts near Ephrata

“I stopped by Dunkin @749am for my hungry teenager as I do every morning before school because she simply can't live without her matcha and sausage wake-up wrap. We pulled up and the line for the drive thru was wrapped around the building. So we went inside thinking it would be faster. At 752 we were handed her matcha and around 759 I asked the gal behind the counter about why our food was taking so long. How do I know the time? Because I was watching the clock on my phone the entire time to make sure that my daughter wasn't late for school! I also mentioned that everyone was being helped at drive through before us. The girl said her manager told all of them that drive thru ALWAYS takes priority. We were handed our food at 803 and left immediately to drop my teenager at school by 810. I realized we were missing items and the bacon was burnt. So I then went back to Dunkin and addressed the issue with Sam. Sam argued that I got my food in 4 minutes. Which was a complete lie. Then I looked at the bag and it indicates 4 minutes (748 places order-752 ticket printed and stuck on the bag)on the ticket.Although, they they did not actually start my order until the line at drive thru was gone. Sam kept saying a 4 minute wait time was very good to get your food, but it actually wasn't 4 minutes... was it Sam?! Sam also said to go online and file a complaint which is exactly what I am doing per his instructions;) Normally I would just let these things go and not complain, but I feel like this Dunkin is not being honest about instore wait times and I don't appreciate being called a liar. Just because you printed the ticket doesn't mean you delivered the product to the customer @ that same time. Monitor the time when ordering inside and see if it matches the ticket printed on the bag! Im curious if they are trying to manipulate wait times as common practice at this store. Seriously Sam, had I gotten my food in 4 minutes would I be complaining about the wait time? Hope you all enjoy your day!*I edited my original 1 star post to 5 stars because I don't feel the one bad experience that I had is reason to hurt this store's reputation. I genuinely think everyone who works at this store is amazing and most of the time never have any complaints. Sam is a pretty awesome person as well! ?“

“I came here today while I was passing through and heard about the donuts. I had the strawberry jelly powdered donut. It was really good. This establishment definitely has good donuts. The lady behind the counter was a little rude, but otherwise it was a good experience. It's definitely worth a stop.“

“Nice little shop for baked goodies! Got a sweet tooth? Need goodies for a get together? Need something to go with that morning coffee? They’ll have something for you if they didn’t sell out. Go early for the single donuts! Dropped a star due to the size of the donuts available on 1/26/24. They shrunk since the last time I’ve bought from.“

“I'm in Sales, so I stopped in to talk to the owner about establishing a business relationship. I left with a dozen donuts...LOL. They make some of the freshest and best tasting donuts I've had. And, the owners are very nice. Will be back!“

“During this mornings harsh weather, an associate by the name of Anthony, was beyond helpful! When talking with him at the window, he was the only one at the store and was preparing to run the store solo this morning. I have had the pleasure of being helped by Anthony many times at this store as I am a regular. He has greeted me warmly each morning, and this is is not the first time he has braved the weather to come in. You have a wonderful employee and I wanted to express my appreciation for Anthony and Dunkin! Thank you!“

“The shakes and the customer service are amazing! I ordered a shake from grubhub and the wrong flavor was delivered. I never called because the wrong flavor was actually really good. A staff from Lancaster City Nutrition came to my house to drop off the correct flavor! In a world where everyone is short staffed this says amazing things about this buisness. They have had my buisness for the last year because of how good they taste but they have my buisness forever because of their customer service!“

“The girl that was taking our order was too busy speaking with the other men behind the counter and had to stop taking our order just to speak with the men instead of us. They're all rude and joking and making negative comments as we were trying to order They need to get better staff.“