Dunkin' Donuts in Pittsburgh

“Ordered two breakfast sandwiches and not only did they look like they got pummeled by a hostile team member, they had a really weird chemical taste and after a couple of bites we tossed them both out. The beverages we ordered were very good!“

“It is exactly what you would expect from dunkin donuts. That is something I look for in any franchise store or restaurant: consistency.
Nothing great about it, I just appreciate that you know what it will be if you have been to any dunkin donuts.“

“Update -

Placed an online order for pick up at the drive-through due to it being national drive-through day. Got to the location and there was a sign on the drive-through talk box that said it was out of order. (On Dunkin advertised ‘national drive thru day’). Drove up to the window and they could not open the window. Went into the building and was not greeted. I grab my mobile order (which was supposed to be two donuts). As I was leaving the store, heard an employee say loudly and rudely ‘ain’t there no sign out there?’ I answered her by saying, I saw a sign, but figured you could pass my mobile order through the window. She did not respond. Got back home and realized that the order was wrong. I received the wrong donuts.

Update - changing my 5 star to a 4 star. The employees here (for the most part, not all) are pretty unfriendly. Work on your customer service.

Yr typical Dunkin’ Donuts. Food is good. Wait time is fair. The staff could be friendlier. Have ordered from there about a dozen times and my order was only wrong once.“

“Went for breakfast. It was my first time here. They seemed busy with the drive thru, so the inside service was slower but the workers were incredibly friendly and asked what we were waiting for after noticing we were standing for awhile. It just seemed like they needed another worker! The inside was immaculate and one of the better dunkins to eat at. Would absolutely go again. Choose drive thru if youre in a hurry!“

“I ordered #2 clown cones for my 34yo son as a sweet past memory of all the years I would order these cones for him and his elementary school class. I work at Shadyside Hospital, Pittsburgh and live 1 hour away. Never thinking of the logistics when ordering until I was hours from picking up the order. Greta called that morning to confirm so I had called her back on the only number I had (her cell phone) to discuss my predicament. At this time, she was not at work, off the clock, and didn't have to help me. She confirmed that by the time I get home, the cones would probably be soup! She suggested I get ice from a local businesses close to their shop on Liberty Ave. I told her I was still not too familiar with that area because I just started this new position about 1 month ago. I assured her I would use my GPS and figure it out. She called me back about 1 hour before I was to pick up my order. She went out and bought a bag of ice for me and brought it to the shop. I was floored! This is a valuable employee but even better a remarkable human being. I was brought to tears with her kindness. She went above and beyond and should be recognized. I am truly grateful and will continue to be a loyal customer. And many thanks to Jill who decorated these cones beautifully!“

“i'm not usually one to leave reviews, but my best friend and i go to this location 2-3 times a week for iced coffee. we both work at a competing coffee chain (astroid...money) so we know how hard it can be to please coffee drinkers. the staff at this location consistently makes DELICIOUS bevs! their speed of service is superb and all the employees are super kind and hardworking. there's an urban myth that dunkin is inconsistent, but it really must be a myth because i've never left this location disappointed. keep up the good work!“

“Poor planning on my part, led to me showing up at the door of this shop with an order of food for 24 people. The two ladies behind the counter were both kind and generous and their willingness to drop everything and attend to the date of my order.“

“I am not a Dunkin fan, but this is a good store with easy parking and friendly service. I think Dunkin is overpriced, so I rarely visit. When I do, I enjoy it. Donuts are fresh. I usually get iced tea, not coffee, which is usually also good.“

“⭐⭐⭐⭐⭐ Outstanding Service!

Big shout out to Mia at Dunkin' for making my visit exceptional! Her friendly attitude and efficiency really brightened up the experience. She handled the morning rush with a smile and made sure every customer felt welcomed and taken care of. It's employees like Mia who transform a simple coffee run into a pleasant start to the day. This location clearly values quality service, and it shows through their staff. Definitely my new go-to Dunkin'!“

“Love Dunkin'! Make this run daily. Sad they charge more for the extra pump of syrup now. Not every store knows how to make sure you get a full pump of flavor with each pump. First pump is never full.

Vegetarian options: Not vegan but they do have a gluten free bagel at some stores.“

“Now it's not often I leave reviews for Dunkin Donuts, but this particular branch has EXCEPTIONAL service, I tell you. We wanted a little leg-break as tourists, so stopped here on the off chance.
We were greeted by a fine gentleman called Jameer. He was friendly, kind, funny, and sparkling. Not just with us, but with all in the store. The selection of produce was few as it was late afternoon, but it made us purchase a dough just so we could spend more time here.
Lovely Kayla was professional and warm.
Laura supplied a lot of style and warmth also.
This is the kind of service and pitter patter I have only ever experienced before at The Ritz in London.
Now I will absolutely stop here for a light tea and leg rest because of these very fine folk. 10 out of 10“

“You know I had to get an extra large coffee with butter pecan swirls and cream, with the midnight roast!. I also have the Dunkin’ Donuts app which has rewards on it. So there was a reward for a free lemon pound cake!. Which was a decent size and it was nice and moist. The Dunkin’ Donuts had a drive-through, which was convenient no line the service was fast. Customer service was friendly.“

“The worker “Eli” was the best customer service I’ve ever had in my life. My card was declining and he was so patient with me and stayed calm even when others were in the line behind me. I’ve never been so satisfied to the point where I’ve had to write a positive review, but this time pushed me over the edge. This boy is definitely in for a raise.“

“I used to order mobile pickups from this Dunkin, and sometimes it would be a toss of the coin whether they would be ready or not, or sometimes just forgotten completely. But I have to say, over the last several months, this Dunkin has absolutely found it's groove. I have had ZERO issues with placing mobile orders, ranging from a single coffee to a large order for a staff meeting. The staff there seem to have a great thing going at the moment. Every order seems to be on time, and it appears to be running very smoothly.
I would never typically write a google review for a Dunkin Donuts, but I felt compelled to do so for this one.“

“they’re doing the absolute best they can with how busy they get in the midst of a staffing crisis for businesses nationwide. this was my favorite dunkin in college and they always got my stuff ready in a timely manner and it was always yummy. im very grateful for the hard working staff and i hope they have good days ahead.“