“i waited for a long time with several others in the restaurant while the drive thru was backed up. i ordered two mccafe drinks using my app. one was not made hot as ordered, but i think the app ordering must not be clear to the barista. I feel it happens more than it should if not for some tech miscommunication or employee misunderstanding of the way the order must come in. It is pretty good cold too, so...no harm, no foul.Anyway, things were moving along nicely and i didn't mind the wait. Both sides of the counter seemed to be in a good mood.“
“The service at this store became questionable a few years back, mainly due to what I remember as being the night manager at that time. As a result, I stopped going to that location - which was a shame, because I grew up with this McDonald's(in the Fairlawn Circle neighborhood, just a few blocks down Charleston Highway).However, in the past couple of weeks, I have eaten there about three times - always in the evening - with my latest visit Friday night Jan. 19, 2024. Everything was great. I was served with a smile by the cute little front cashier, who inquired as to my order... I KNOW, RIGHT?!?AWESOME... considering that I ordered from the inside kiosk! I had a question for the manager regarding the survey on my receipt, and she responded quickly and courteously and very professionally, which is a return to the McDonalds I love, not what it briefly became just a few short years backHow refreshing!Most people these days, when they see me on my bicycle, assume the worst for some reason, when in all actuality I am a brain cancer survivor of over six years now, with a nice home in Springdale, but unable at this time to drive because of past seizures. I ride my white McCloné Electric bike to this store and park in front of the doors at the handrail (out of the way, of course) and this crew has never treated me as anything but a valued customer, and it is my pleasure to thank them all for a job very well done!This crew has given me hope for humanity and proven that custo.er service is still alive and breathing... repeatedly.5 stars!“
“I ordered the shamrock shake (surprisingly there machine was working) because its my favorite shake of all, but when the staff served it to me i could hear them making fun of me for it? nothing personal but if your gonna say something make sure its not while the person is right in front of you?Kid-friendliness: They had a play place and it sounded like kids were having fun“